I am the workshop manager for one of the largest dealerships in NZ

**rocketman1** · 12th May 2010, 21:25

What i like is being able to talk to the serviceman and salesmen without the bullshit sales pitch's.
These guys that only come out to try and put the hard sell on you, not even talk bikes in general, ie cant have a chat they piss me off.
Theres a bikeshop near penrose like that, gives me the shits going in there, they cant talk to you like real people.
I like to be able to talk to people that rides bikes , and have ridden alot of bikes and can give you good advice, and you can have a yarn
And know their bikes, eg stats etc.

**Smifffy** · 12th May 2010, 21:53

Originally Posted by sinfull

Thats it I'm down the tattoo shop morra to add ebb !

Great idea for the OP!

Add a tat studio so people can get inked while they wait for their bikes.

**Wannabiker** · 12th May 2010, 22:01

I'm just kind of perplexed as to how someone was appointed the service manager in the largest dealership...etc, and then has to ask Those questions.....

**nodrog:Me** · 12th May 2010, 22:12

Originally Posted by ServiceMan

......
I would love to hear what you guys, the customers, want when they visit a dealership for servicing or repairs.

id want you to be fixing my bike, not fucking around on the internet asking people to do your homework.

**Fatt Max** · 12th May 2010, 22:19

Seriously good thread this.

Just about agree with everything said that is required of a dealer / workshop.

Also agree with those questioning the need for feedback from this site, strange concept.

I was the service manager for a large electrical company (totally unrelated I know but bare with me) and If I needed to know what my customers wanted, I used to ask them......I used to make time every month to call in and see my customers because they knew what they wanted from the buisness and they will keep coming back if they get it.

Now, in your case, you have the lovely position of customers coming to you, so while they are waiting for their bike or booking in or whatever, go see them, say hello and ask them how things are. If you are that big you wont need to use salesman bollocks, just be your bikey self and talk to the people.

KB is great for a spectrum of opinions, but in my humble opinion I feel you would be better served engaging your existing customers with research like this. It wll make them feel wanted, valued and listened to......most of us ion here (including me) will take the piss for laugh.

Hope this helps

**HenryDorsetCase** · 12th May 2010, 22:22

Originally Posted by dipshit

Jesus fucking Christ on a pony!

Jesus probably didnt frequent many bike dealerships, what with the omnipotence, and omnipresence, and the whole "water into wine" thing. I mean, if I could turn water into wine, I wouldnt go out. and pony's are often serviced by veterinarians, rather than in motorcycle dealerships. Just saying.

**Fatt Max** · 12th May 2010, 22:25

Originally Posted by HenryDorsetCase

Jesus probably didnt frequent many bike dealerships, what with the omnipotence, and omnipresence, and the whole "water into wine" thing. I mean, if I could turn water into wine, I wouldnt go out. and pony's are often serviced by veterinarians, rather than in motorcycle dealerships. Just saying.

He was a motorist though because he came down from the sermon on the mount in a Triumph.

He asked St Paul to come forth but he only managed fifth and won the meat pack.

Just saying......

**Maha** · 12th May 2010, 22:46

One answer to the question.....
Offer a pick up and drop off service.
You want the business? be proactive.

**bsasuper** · 12th May 2010, 22:56

Thats easy
Be HONEST
Customers are customers, the guy who spends $5 on a sticker could come back a week later and spend $20,000 on a bike.I found a good bike shop and probably spent $70,000 there over the years.

**Berries** · 12th May 2010, 23:09

No response. That's a good sign, he must be working late.

I'd say if you want a serious response that will actually impact your business then speak to your current customers. Alternatively, tell us the name of your dealership and watch the shit start flying.

**Swoop** · 13th May 2010, 08:11

Originally Posted by Fatt Max

Ah shaddup a ya face.........?

What'ss a matter you, Eh?
Gotta no respect?

It'ss a not soo bad,
It'ss a nice a place!

**doc** · 13th May 2010, 08:20

Originally Posted by ServiceMan

Dont hold back, let me hear it...
ServiceMan

This "Global warming'" thingy is really starting to piss me off.

**Taz** · 13th May 2010, 08:22

This is just Conquiztador's new identity........

**R-Soul** · 13th May 2010, 09:32

I want partial access to its database to be able to search for by vehicle and download .pdf document for the last service and what work was done etc. I would keep coming back to that shop just so that I have a complete service record available to me without having to store it in my study.