111 system report

[Lou Girardin]

It turned out pretty damning really. It's quite amazing what a truly independant enquiry can uncover.
Ill trained and over worked staff. Patrols actively avoiding 111 calls. Generally a complete mess.
And there's Rob saying he accepts full responsibilty, no sign of a resignation though. It appears that losing the confidence of nearly half the population is not enough for him, He wants to know if he has the confidence of the Govt.
You can almost see the grip of his fingernails on that $400,000 salary.
What with him and Peter Doone, it seems that honour, integrity and self-respect are sadly lacking in the higher echelons of the Police. I guess we shouldn't be surprised when the same traits are lacking in many of the lower ranks too.
Hopefully this may be the start of a real shake up for them, but I won't hold my breath.

[Quasievil]

Bloody disgraceful I think, with the taxes we pay in this country our police force should be second to none.

maybe we dont need more police maybe we just need the ones we got to do the work, I dunno but if that report is accurate its a very bad reflection on the police force.

I personally have alot of faith in them from the basis that all my dealings have been very good, ie a prowler at moms place, I whipped out raced across hammy took 8 mins at 10.00 pm I race down the street to see a cop car blocking exits turned into moms street and dogs and another car already there out looking. Mom rung the cops after I told her to so reaction time for the police less than 5 mins bloody great, other situations I have found them great also

On top of all this I have found them exceptionally responsive on the two tickets I have got for 114 Kmph

[marty]

It turned out pretty damning really. It's quite amazing what a truly independant enquiry can uncover.
Ill trained and over worked staff. Patrols actively avoiding 111 calls. Generally a complete mess.
And there's Rob saying he accepts full responsibilty, no sign of a resignation though. It appears that losing the confidence of nearly half the population is not enough for him, He wants to know if he has the confidence of the Govt.
You can almost see the grip of his fingernails on that $400,000 salary.
What with him and Peter Doone, it seems that honour, integrity and self-respect are sadly lacking in the higher echelons of the Police. I guess we shouldn't be surprised when the same traits are lacking in many of the lower ranks too.
Hopefully this may be the start of a real shake up for them, but I won't hold my breath.

the day comms moved to auckland there were many of us saying that it wouldn't work. those of us who have lots of comms experience know the value of street experience, local knowledge, and system experience, and unfortunately, you just can't get that out of a WINZ sourced gap filler.

[scumdog]

Yeo, can't be god when the Ch-ch Comms operator can't tell you who owns a vehicle on front of you 'cos she's yaking a 111 call from Hamilton...

And Lou, easy on casting asperstions on lower ranks so readily, I'm one and I would hope that comment was not aimed at me 'cos in that case you're wrong big-time

[Lou Girardin]

Yeo, can't be god when the Ch-ch Comms operator can't tell you who owns a vehicle on front of you 'cos she's yaking a 111 call from Hamilton...

And Lou, easy on casting asperstions on lower ranks so readily, I'm one and I would hope that comment was not aimed at me 'cos in that case you're wrong big-time

No, Scumdog it's clear from your posts and net manner that you're OK. Even though you do write tickets for 11 over (everybody's allowed one flaw) it's the wankers like the waste of space that just got charged for stealing some P and giving it to his 'associates". I always thought it was gang members that had 'associates".

[spudchucka]

And there's Rob saying he accepts full responsibilty, no sign of a resignation though.

Go easy on him! He's done what any Kiwi boss would have done in the circumstances....... He's formed a committee....... that'l fix it!

Hopefully this may be the start of a real shake up for them, but I won't hold my breath.

Frontline police and the police association have been asking for a shake-up for years. For some reason they don't believe us though and in the end it takes a tradgedy and a report from an Aussie cop before they will listen to reason.

[spudchucka]

Bloody disgraceful I think, with the taxes we pay in this country our police force should be second to none.

The police budget amounts to around 2% of Govt spending. I agree with what you are saying but the reality is that the Govt simply does not invest any more than they absolutely have to into policing. They have the money but they won't spend it on essential services like police.

[madboy]

... it's an governmental and organisational issue. The Govt don't cough up the money unless the 5-0 gather revenue (cue impromtu slanging of HP and traffic enforcement in general). So the poor frontline guys have to be little nazis cos its their job. And whether I agree with my boss or not, I do my job as he/she tells me to - so do the frontline 5-0.

So the blame moves up the tree. Is the Police management doing a good job? Well it doesn't look like it to me. Now is that their responsibility or are they simply the messengers? Or are they just damn happy they're earning good money and so they'll keep on keeping on as long as they can until they retire, perf or get caught out for something trivial they did 25yrs ago?? You tell me.

But until then, it's the poor bastards on the frontline who'll unfairly cop it cos everybody subscribes to the "shoot the messenger" syndrome...

Of course, my comments of reason above will be completely forgotten the next time one of those f***ing nazi bastards try and pull me for something trivial like 197km/h in a 50 zone!!

[crazylittleshit]

The police have turned into tax collectors not police.
They should be protecting the general public in more ways then one.
Quality of life being one I would like to walk down the street and feel safe rather, then know that if I go 5km over the speed limit I will be fined.

[spudchucka]

The police have turned into tax collectors not police.
They should be protecting the general public in more ways then one.
Quality of life being one I would like to walk down the street and feel safe rather, then know that if I go 5km over the speed limit I will be fined.

I thought somebody that worked for the police would have a more insightfull opinion of their employers.

Or don't you remember this private troll......

Private Message: Re: ha

10th January 2005, 21:39

just wondering what department your in I work with the police down here in wellington.

I thought I may know you.

So do you work for the police or are you full of shit as I suspect?

[Ixion]

111 is for police, fire and ambo. If there are so many problems with the 111 service why haven't we heard of them affecting fire or ambo.

Or does the 111 service "split up" and the problem is with the police split ?

[Lou Girardin]

I thought somebody that worked for the police would have a more insightfull opinion of their employers.

Or don't you remember this private troll......




So do you work for the police or are you full of shit as I suspect?

There's a few on this site that work for the Police, mostly involuntarily.

[Lias]

I could be wrong but I believe it splits up.. You hit 1 for police, 2 for fire, 3 for ambulance or whatever (Pretty sure this is computerized now, used to be a telescum operator) and then get transferred to the relevant call center.

[spudchucka]

There's a few on this site that work for the Police, mostly involuntarily.

Thats their choice Lou, there isn't anything involuntary about it.

[spudchucka]

111 is for police, fire and ambo. If there are so many problems with the 111 service why haven't we heard of them affecting fire or ambo.

Or does the 111 service "split up" and the problem is with the police split ?

I can't speak for the other services and I have never worked at police comms so my knowledge may be limited. When you dial 111 the call initially gets picked up by Telecom who transfers you to the relevant service. If a call is transfered to a police comms centre and the call isn't picked up within a certain length of time, (30 seconds I think) then it is flicked back to Telecom who will transfer the call to another comms centre.

So if you have an emergency in Gore your call will be initially transfered to South Comms in Ch Ch. If South Comms don't answer the call you will be transfered to another comms centre, (Central in Wgtn or Northern in Auck).

The call taker will get the details from you and then transfer them back to the relevant comms centre for a unit to be despatched by radio. The call taker will have little or no knowledge of the area that the person is calling from, they may enter details incorrectly, which may then result in units getting sent to the wrong location. I've lost count of the amount of times I've been sent to a job, got there to find NOTHING happening only to be told eventually that the emergency was actually in another town. When the job makes it to a despatchers screen they will often be left to guess details or have to ring back the informant for more info due to incorrect information being recorded in the first place.

This all adds up to delays in getting people to the job.

The comms centres are badly understaffed. The fact that calls can't get through after only a few rings is evidence of this, there should always be enough call takers to answer every call within a few minutes. Even if they just get basic details and then prioritise the calls in a que it is better than having them not answered and bouncing around between Telecom and the three comms centres waiting to be picked up.

Its not always like this, most of the time the system copes reasonably well but it only takes one busy shift with mutiple incidents to send the system down the shitter.

Despatchers end up answering calls and calling back informants because the call taker has screwed up, which means cops calling on the radio are being told to "stand by I'm on the phone". Too bad if the cop was calling for urgent assistance!

I don't know what the work load is like at the comms centres for the other services but I know that the police system answers a phenominal amount of calls, many of them are total time wasters too. It would be interesting to see a comparison between the services comms centres!

Bottom line as far as I'm concerned is that the system has many flaws, front line police and the police association have been warning police bosses and Govt for years that the system would fail. The only difference is that most of us have been expecting it would be someone from our own ranks that would snuff it as a result of the systems failures.

Last thing I'll say is don't blame the staff at the comms centres, (except their bosses of course), they are generally all very good people and do an exceptional job in very difficult circumstances.