Is good customer service important to long term bikeshop survival and growth?

[carver]

Why the fuck shouldnt he, Dickwad Carver spends his life abusing Quasievil, calling his son Gay as well as a host of other shit, Carver is a worthless non achieving Dick and Quasi is a good prick that helps bikers out.
Carver you suck ya mummies dick

hang on, i know who you are, it all has "cum clear"

your quasi's gay son!

[Quasievil]

hang on, i know who you are, it all has "cum clear"

your quasi's gay son!

Cant be gay, as my son says your mom gives good gummy head

Actually he mentions she dont swallow as she had a bad experience with you.

[tri boy]

Whats is the brand of leather i wear?

"Arseless chaps", by Nigel and Elliot of Ponsonby I'm picking.

[BOMBER]

hang on, i know who you are, it all has "cum clear"

your quasi's gay son!

As much as I know that would turn your gay self on, sadly no

is it true that you Mom takes your load tho?

[carver]

Cant be gay, as my son says your mom gives good gummy head

Actually he mentions she dont swallow as she had a bad experience with you.

"Arseless chaps", by Nigel and Elliot of Ponsonby I'm picking.

As much as I know that would turn your gay self on, sadly no

is it true that you Mom takes your load tho?

whats all this about my "mom"
you got to be a yank to say it like that.
my mum is on here with the username "mom"

[Str8 Jacket]

Grow up boy's, grow up!

[phill-k]

Here we are the only intelligent thoughtful thread on here at the moment and you boys come out beating ya bloody cocks.

Can we get back on topic now please

[Quasievil]

Sorry from us, but its what we do.

[Number One]

Apologies I haven't read everything in here...seen this thread a few times and thought FUCK YES it matters! And just recently this was brought home to me....and I think that all retailers of anything should be aware we DO vote with our feet and take our money elsewhere (I'm doing it today in fact!).

Anyway it's quite nice to be in a position to choose where you spend your money and I have been taking this quite seriously of late opting even to pay slightly more to give my money to a business/person I feel good about. These businesses make an effort to help you (the customer) find a solution. Flat NO's followed by ill informed lectures are not good for business and not a great way of encouraging your customers to come back.

Customer service matters - people don't always remember what you said to them but they always remember how YOU made them feel! I give my money to those who make me feel good - don't fawn over me or blow sunshine up my kilt BUT they should act in a way that portrays that they actually do value my wallet I mean custom. FFS

I look forward to collecting my new helmet today - ordered in specially for me from my local store....I won't be purchasing it from the store I found it in and I personally won't spend money there again. SO THERE

[Number One]

ha ha haaa judging by the look of the last couple of posts I didn't miss anything by not reading it...just another dust up between Quasi and Carver (oh and some others with nothing better to do)...ho hum

[avgas]

ha ha haaa judging by the look of the last couple of posts I didn't miss anything by not reading it...just another dust up between Quasi and Carver (oh and some others with nothing better to do)...ho hum

[Number One]

days of our lives....

It's just 'fun' I have been informed....fun for whom I thought?

The pigtail pulling man lovin/hating is tedious...film a proper punch up and I might find it 'fun' to watch he he he he

[FROSTY:Me]

Apologies I haven't read everything in here...seen this thread a few times and thought FUCK YES it matters! And just recently this was brought home to me....and I think that all retailers of anything should be aware we DO vote with our feet and take our money elsewhere (I'm doing it today in fact!).
Customer service matters - people don't always remember what you said to them but they always remember how YOU made them feel!

Im hearing ya but how do you explain it that in dauckland shops well known for (at best) so/so service are still around and others touted as being topho at looking after customers have gone belly up?
Will your loyalty still be there when contemplating putting down 10-20k on a bike and "that other shop" has the bike $1000 cheaper?
I'm NOT having a go at you in any way number1. Your way of thinking is the very reason people in sales are encouraged to look after their customers. I just wonder how far the loyalty will go

[Number One]

Im hearing ya but how do you explain it that in dauckland shops well known for (at best) so/so service are still around and others touted as being topho at looking after customers have gone belly up?
Will your loyalty still be there when contemplating putting down 10-20k on a bike and "that other shop" has the bike $1000 cheaper?
I'm NOT having a go at you in any way number1. Your way of thinking is the very reason people in sales are encouraged to look after their customers. I just wonder how far the loyalty will go

You are preaching the converted to be fair. Hubby was in the business for years and I only EVER spent money at that shop.

It's funny to think about it further actually, I realise I have no qualms about looking for the cheapest on the day for pretty much every non biking related purchase I make. WHY? Because I don't have an ongoing relationship with the girl at the checkout in Farmers or the snotty bitch in that label store I brought a dress from the other day...I don't need any advise or ongoing support from them you see...and unless the item is faulty I probably won't have anything at all to do with that cash register (I mean person) again.

My BIKE however is an ongoing love affair. I will be a rider for the remainder of my days...well until I can't be helped onto it anyway. Bet your arse too that I have already decided who I'm buying my next bike from....and who I won't for that matter....

While it will be a ways off yet - I haven't even decided what will be next...it will be NEW!!!! That 'loyalty' is because I always get treated like I (not just my wallet) matter and that they want to see me happy and looked after in my riding...and shit they might be faking it but it feels genuine to me

[avgas]

Likewise, if I ever buy a brand new bike and I don't have budget. I am going to Blackwoods Yamaha (Cambridge).

Those guys save my skin when my bearing collapsed on the FZ.........it was past customer service, it was determination.