Disgusting service from Bay City MC in Tauranga!

[748south]

So heres how the story goes....

I purchased a ducati single swingarm stand off trademe from Bay City Motorcycles in Tauranga, cost $100 + $20 freight, recieved the stand and eagerly put my bike on it only to find that the bike leant to the side oposite the stand, checking with others that had this genuine stand they tell me she should be steady as a rock but this one is anything but, so.....

emailed the seller BCMC and got an agressive and nasty email so after i missed his call i called him straight back only to be verbally abused by the owner, called "A dick" and hung up on..... so next i email him very calmly explaining he can't treat customers that way and asking for a refund......long story short i send the stand back at my cost and after another abusive phone call and being hung up on AGAIN i get a refund of $100 only.... so i'm out $30 freight and he still recons there is nothng wrong with the stand.....even though it dosnt perform its primary purpose, to hold the bike up straight,

F**kin disgusting that the owner of a company can be so arogant and abusive and treat a customer that way!

[Mom]

You need one of these

[Madness]

I've found the service received from Bay City M/C under it's current ownership to be nothing short of fantastic.

If everyone stopped dealing with bike shops because of threads on KB such as this one there's be none left in business (except welly M/C coz everyone loves CFWB so much).

[tri boy]

Was the ground level?

[Mom]

coz everyone loves CFWB so much).

Pfft! I went there to experience the worst coffee in the world, Pete made me one, it was fine. I got almost to the end of it without choking

[748south]

hey Madness you may have had great service , and thats cool but an owner who verbally abuses customers over the phone and hangs up on them deserves to be outed,

i'm just trying to give people a heads up.... but maybe my experiance was so bad because he really didnt care about my custom, hey after all i'm in the south island why should he be polite to me

i expect to be treated with the same respect as someone who walks into his shop

[Virago]

I'd love to hear the other side of this story...

[748south]

well the oter side of the story would be he didnt think there was anything wrong with the stand - even though i very politely suggested he put a bike on it to see for himself - and also that he didnt want to loose money on the deal but was quite happy for me to

[Gubb]

As always with buying things online, if you need to return it for any reason, postage/freight must be covered by yourself.

[Headbanger]

I heard you installed it incorrectly.

[748south]

LOL good one - nope, bit hard to install a single swingarm stand incorrectly ay,

mongo put shaft in hole.....mongo lift bike up onto stand.

i recon what probably happend is that at some stage in the past someone innocently sat on a bike that was on the stand putting extra stress on the stand frame, but its not about the stand, or even about the money but the fact that i was dealt with so unprofessionally, i allways recon treat others as you want to be treated, love and peace and all that stuff

[DarkLord]

LOL good one - nope, bit hard to install a single swingarm stand incorrectly ay,

mongo put shaft in hole.....mongo lift bike up onto stand.

i recon what probably happend is that at some stage in the past someone innocently sat on a bike that was on the stand putting extra stress on the stand frame, but its not about the stand, or even about the money but the fact that i was dealt with so unprofessionally, i allways recon treat others as you want to be treated, love and peace and all that stuff

I hear what you are saying about his conduct - but I have to ask - were you courteous and respectful despite your problem when you first approached him?

[Taz]

Another shop on the blacklist.

[ynot slow]

Sounds like Fair Go last week,they played audio of owner saying client was stupid etc,great PR for firm.

Did they offer another stand to try,and refund you freight to send broken stand back?Or were you pissed off and demanded money back,that may get them annoyed,usually retailer will attempt to fix it,refund is last option from their viewpoint,it means their product is rubbish and they may have aa few in stock.

[748south]

yes i was polite when i talked to him, and didnt once raise my voice or abuse him

no he didn't offer to refund the freight cost, in fact i offered to go halves in the $30 freight as i thought that was pretty reasonable but he wasn't interested, at several points in the conversation i could hear him badmouthing me to someone who was standing beside him