Healtech Electronics go the extra mile

[slofox]

I'm not sure if this is the correct forum for this plug, but here goes anyway.

I have put up with the highly inaccurate speedo on the gixxer for six months but am still not happy with it. So I decided to install a HealTech speedohealer to fix things up.

Bought it online from AMC. Arrived and I fitted it but it failed the install test and just wouldn't work. I contacted AMC and they put me in touch directly with HealTech.

After a few tests, HealTech suggested I swap out the unit via AMC. Which I duly did.

The new unit behaved exactly as the old one did - failed the install test and would not work. Took it to Boyds and they couldn't figure it either.

I got back to HealTech who suggested a series of voltage measurements which I took and reported back to them. The last test failed. I repeated the test with the same fail result. Which I duly reported back to HealTech.

Got another email today. They are airmailing a total new unit out to me from Hungary - one with a component change that might solve the problem. No cost to me. They have asked me to ship the current one back to them with them covering the freight. They want to pull it to bits to see just what is wrong, so as to avoid any future problems of the same nature. They have also offered me a FI tuner pro at half price should I want one - by way of compensation for my inconvenience.

Throughout this whole exchange, I have been very impressed with the care and concern HealTech have shown towards righting the problem. The dealings have been professional, supportive and very quickly executed - no delays or mucking about. I feel that they have gone to great lengths to keep a remote customer on the far side of the world satisfied.

Full marks HealTech. Highly recommended company.

[avgas]

I would type up a friendly email stating how happy you are with the service, and sending it to them stating "Feel free to use this in any marketing medium you wish - you guys are the best"

[slofox]

I would type up a friendly email stating how happy you are with the service, and sending it to them stating "Feel free to use this in any marketing medium you wish - you guys are the best"

Already done that - sent them a cc of the OP

[NZsarge]

Full marks HealTech. Highly recommended company.

On them, that's some pretty decent service I reckon.

[slofox]

UPDATE:


The new unit they sent, with the changed component, also failed the install test.

HealTech asked me to do more tests with the voltmeter and also take some current measurements. Which I duly did and reported back.

Eventually, they managed to re-create the problem on the test rig. Which lead them to discover that an IC in the unit, which had come from a new batch (made in China funnily enough...), was out of spec. Which lead the unit to fail in my bike. And, so far, three others world wide. Evidently, most units still work in most bikes - just a few don't.

Having discovered the problem, they could easily fix it. They sent me out yet another unit (No. 4) which I received yesterday. Took it home, plugged it into the loom (already in the bike) and lo and be-fucking-hold, it WORKED!!.

Now my feeling is that these guys did a shit-load of work to keep four customers world-wide, happy. How many would have just shoved it into the "too hard" basket? Justifying such action with a "well the silly bugger probably doesn't know how to install jack-shit!". Not HealTech. They had the faith in their product to know that something was screwed up and the determination to track it down and solve it. I am duly impressed.

This way, they have earned my undying support, not to say respect and admiration. They have demonstrated a fanatical commitment to customer satisfaction and technical excellence. This is all too rare these days.

Pity a few more companies around the world don't take a leaf out of their book. (Like the supplier of their IC components f'rinstance!)

Anyway, bloody well done HealTech.

[Juzz976]

Bloody good, might get one for my mates SV1000s, its 15% out.

Save me the trouble of making one myself...or maybe I should make lots of them...hrmmmm

[slofox]

Bloody good, might get one for my mates SV1000s, its 15% out.

Save me the trouble of making one myself...or maybe I should make lots of them...hrmmmm

15% is a lot. Mine read 109 at 100 (according to a GPS anyway).

Has the thou been geared down?

[Juzz976]

Yup, they day he bought it I rode it back from Whakatane (to Tauranga) as he was not licenced for a thou.

The lads were in my car in front waiting for me to pass them, got back home and said I would have passed you more than once if you weren't doing 115-120k, then the light clicked on .

I think sprockets are -1 front +2 rear, Seller did not disclose it had been used for track days as to not put potential buyers off.
With the yoshi RS3's I'd say its as quick as my TL but not as comfortable.

Received text from seller later saying it had been to the track, all good as sold for $5k in pretty mint condition.

[Juzz976]

Wanting to get some different sprockets for the TL,

We have a laser engraver at work so can make my own scale plates for 0-340 rather than 0-300 but need the healer too.

I'm thinking about a non linear scale adjuster which I will custom make so that it spaces lower speeds out and cramps up the higher speeds, this will reduce parallax error at lower speeds.

If there is a market for such a device as well as custom scale plates I may add it to our manufacturing scope.

Not because I want to go over 300 I just think it'll look mad with 340 clock and put people off asking to ride it.

You could however used a scale plate with 9% out although your still clocking 9% more kms than you're actually doing.

[imdying]

You could however used a scale plate with 9% out although your still clocking 9% more kms than you're actually doing.

It's worth noting that even though the average speedo is out by 9%, the odometer is generally spot on. Given they read from the same sensor, it's basically hard evidence that the speedo error is manufacturered in. In other words, if you don't get a healer, and just change the dial face, then you won't clock up extra kms.

[slofox]

It's worth noting that even though the average speedo is out by 9%, the odometer is generally spot on. Given they read from the same sensor, it's basically hard evidence that the speedo error is manufacturered in. In other words, if you don't get a healer, and just change the dial face, then you won't clock up extra kms.

Changing the dial face is hard when the speedo is LCD...

So, having made the speedo read lower, the odo now under-reads as well, yes?

[Tunahunter]

15% is a lot. Mine read 109 at 100 (according to a GPS anyway).

Has the thou been geared down?

Why not just buy a GPS - two jobs in one machine

[steve_t]

Where'd u buy your speedohealer from, Slofox? Emma Chizzit? I see it records your maximum speed - that could be dangerous

[Juzz976]

Changing the dial face is hard when the speedo is LCD...

So, having made the speedo read lower, the odo now under-reads as well, yes?

Good question, if the healer modifies the pulses from the speed sensor it would,

however if the healer only adjusts what the display is reading it wont.

I will have to incorporate an LCD into my speedo healer, then I'll have an LCD to glance at rather than looking where the needle is pointing.

It would be good also to have a small LCD mounted higher up or inside the helmet so you don't have to look down to check speed.

This may avoid this from happening
http://www.kiwibiker.co.nz/forums/sh...Minton-is-dead

[imdying]

Changing the dial face is hard when the speedo is LCD...

Given he suggested it, I assume the TLR has an analogue face?

So, having made the speedo read lower, the odo now under-reads as well, yes?

Yep, speedo is right, odo isn't. Rats.