So I got my bike serviced this week...

[Bardman]

So got my baby serviced this week at our local platinum approved yamaha dealer,
They had it under a nice bike cover inside there workshop, i wheeled it out and rode in to work and parked outside my office.
I noticed a few extra miles on the speedo from when i dropped it off, so knew that the mechanic had taken it for a run to check temp, etc.
After work when i went to head home i noticed some scuff marks in the tail section which i knew wernt there previously. Looks like it has been kicked on the left side as hes climbed on and then rubbed the right side as his leg has gone over.
After letting out a few choice words i shot back to the dealer where the mechanic came out and denied doing the damage.
Got his boss out, and got a result, they will send it to get painted.
Ok Great but still pist about it.
Anyone else had issues like this?

[sil3nt]

So did the boss get the mechanic to admit to doing it?

[jim.cox]

Anyone else had issues like this?

My mechanic has left greasy paw prints all over the bike, dropped it, kicked it and let the battery go flat. And he's about the slowest and most unreliable bastard out there

But thats ok - I do all my own servicing

[Bardman]

So did the boss get the mechanic to admit to doing it?

Mechanic never owned up but they said they would sort for me as im a "valued customer"

[onearmedbandit]

Sounds to me like they are doing the right thing. Sure the mechanic hasn't owned up to it, but they obviously value you as a customer enough to take your word for it without an admission or any evidence, and put it right.

[miloking]

Mechanic never owned up but they said they would sort for me as im a "valued customer"

I think its time to buy some tools, R1 workshop manual and learning the true value of DIY! (*its not always just about the "saved money")

[raftn]

I think its time to buy some tools, R1 workshop manual and learning the true value of DIY! (*its not always just about the "saved money")

Tools? .... are they like screw drivers and allen key thingys?

[Flip]

Had a new front tire fitted at a well known wellington dealership.

Got home and crossing the kerb the bike went "CLUNK". Looked around and found that the front axle bolt was loose and the bottom of the axle clamp had fallen off on the way home.

[aprilia_RS250]

Moral hazard for you. Little business lesson.... If you know they're lying to you, and they don't admit it and don't apologize don't ever do business with them again.

Even if they provide you with a remedy they will make you feel like they've thrown you a bone and then you'll be in their pocket.

[Mully]

Good work by the dealer.

Boo to the mechanic, but at least they sorted it.

[dipshit]

Anyone else had issues like this?

Unfortunately so. In fact the majority of times my bikes have come back worse from a service than when they went in.

So now I do most of the services myself regardless if the bike is new and inside the "compulsory" dealer service periods or not.

[YellowDog]

The guy must have known what he had done and to think for a minute that you might not notice any damage to your pride and joy is quite stupid.

I'd be seriously peed off too

[White trash]

Had a new front tire fitted at a well known wellington dealership.

Got home and crossing the kerb the bike went "CLUNK". Looked around and found that the front axle bolt was loose and the bottom of the axle clamp had fallen off on the way home.

And what did they do to fix it for you when you raised this potentially fatal oversight with them?

[Milts]

That's got to suck for you, especially having to fight to get an admission.

Regardless though there will always be the odd individual who may damage a bike and not own up to it, and there's not much that can be done about that. However (IMHO) one of the signs of a good bike shop is that they'll take responsibility and get it sorted for you without undue fuss.

[Eddieb]

I had 2 prominent bike shops in Wellington scratch paint off my Ducati 888 on 3 seperate occasions when I had it.

The first 2 times (different shops) were scraped rims, both times the shops fixed the problem.

The 3rd time, the owner of the same shop who had done it the 2nd time denied all responsibility and then in the same conversation let drop they had lied to me about whether they actually did WOF's or outsourced it, and claimed they shouldn't be responsible for damage to a bike they had accepted into their workshop for a WOF and then taken somewhere else to have the WOF done.

Neither of these shops was TSS who provide excellent work on my bikes these days.