Bike dealer problem

[Hurrie]

I just bought a bike from a bike dealer, they claimed that it looked like it had never been dropped. after i paid for it, they sent me close ups of the bike and judging from the scratches on the engine side covers on both sides, the bike has been dropped on more than one occasion. On top of that they told me that shipping from north island to south island would cost $450. i rang up the moving company they used and they told me that standard cost from the location of the bike to my house is $380.
I called the dealer up asking for my $70 back atleast and they said that it's their cut for arranging the shipping of the bike. seriously $70 for calling up and asking them to pick up a bike??

so i was wondering if there was anything i could do to get my money back?

Thanks in advance for your help.

[White trash]

Why the hell would you pay for something before looking at the close up images?

[Hurrie]

yeah stupid mistake, he claimed that the only scratching on the bike was of the right fairing and he sent me pictures of that fairing. but of nothing else

[steve_t]

Do you want all of your money back or just the $70?
Not likely to get your $70 back. It'd be like buying a bottle of coke from the dairy for $4 and then going back saying you can get it for $2.75 from the supermarket and asking for your $1.25 back.
However, if you have emails stating that the bike looks like it has never been dropped and after paying have received photos showing obvious drop damage, you should be able to get your money back as they have misrepresented the condition of the bike. Have they already sent the bike to you?

[Hurrie]

no the bike is still with them, and yeah his first email stated that the bike had never been dropped and in his final call after payment he said that it had been dropped lightly on each side. and i've got the recording of it.

[imdying]

Yeah, give him an option... either return your $70, or he can have the bike back as misrepresentation is covered well and truly by the CGA.

[steve_t]

no the bike is still with them, and yeah his first email stated that the bike had never been dropped and in his final call after payment he said that it had been dropped lightly on each side. and i've got the recording of it.

Ring or email the dealer NOW and tell them to hold off on sending the bike. That's the first thing you should do. The discussion to get a full refund can happen after that. If you decide that the damage is enough that you no longer want the bike, ask to speak to the manager of the dealership and politely explain to them that you paid for the bike under the understanding that it had never been dropped. To receive an email with photos after paying saying the bike had been dropped on both sides is unacceptable and you'd like a full refund. If you have the claims recorded, you have the option of going to Disputes Tribunal in the event that they refuse to refund you your money. They have clearly misrepresented the condition of the bike. I'm sure the dealer will be reasonable if you speak to them politely and don't rant and rave like a crazy person Good luck

[Hurrie]

he had already given me $1000 off the bike for that scratch on the right side, and im still happy to get it for that price (provided that its running fine like he claims) and i managed to get him to give me back the $70

[Murray]

he had already given me $1000 off the bike for that scratch on the right side, and im still happy to get it for that price (provided that its running fine like he claims) and i managed to get him to give me back the $70

get some one to check it out before being sent. I am sure a KBer whereever it is would be happy to have a look at it!!

[Hurrie]

get some one to check it out before being sent. I am sure a KBer whereever it is would be happy to have a look at it!!

I had gotten their Mta approved mechanic to do a full check (with a check list) on the bike and everything looks good from his email/call

[blackdog]

he had already given me $1000 off the bike for that scratch on the right side, and im still happy to get it for that price (provided that its running fine like he claims) and i managed to get him to give me back the $70

so what are you whining about again?

[steve_t]

he had already given me $1000 off the bike for that scratch on the right side, and im still happy to get it for that price (provided that its running fine like he claims) and i managed to get him to give me back the $70

He agreed to give you the $70 back? GC!!

[cbfb]

Where's the dealer located?

Bugger, I bought a bike sight unseen a few months ago and have been disappointed. Some lessons you learn the hard way I guess, won't be doing that again.

[Hurrie]

i was just pissed off that he gave me the wrong impression about the bike, and yeah it took 2 calls to get him to pay back the $70. it was from waikato yamaha. He said that he didnt notice all the other scratches on the bike untill he took the photo's, which is fair enough but shouldnt he know about what he's selling? especially if i specifically asked him if it had other damage on it?

[steve_t]

Yeah, sounds like an honest mistake on their part. Waikato Yamaha have always been great to deal with in my experience. Again, I don't think they owed you the $70 but it was a nice goodwill gesture on their behalf. Props to them.

Again, the drop damage would be enough to back out of the deal, but it sounds like you must have got a great deal anyway with the $1000 off! Glad it all worked out well in the end