Warranty work: should they supply a loan bike?

**orangeback** · 15th February 2011, 20:29

warranty work / should they supply a loan a bike ???
bike has gone in for second service , its done 410km, yes 410 from new, now ill be with out it for a month till part arrive from overseas , its not as if its the only bike i own, but it what i want to be riding b4 winter rocks on.

**blackdog** · 15th February 2011, 20:33

Originally Posted by orangeback

warranty work / should they supply a loan a bike ???
bike has gone in for second service , its done 410km, yes 410 from new, now ill be with out it for a month till part arrive from overseas , its not as if its the only bike i own, but it what i want to be riding b4 winter rocks on.

chocolate fish says its the tuono

**orangeback** · 15th February 2011, 20:36

Originally Posted by blackdog

chocolate fish says its the tuono

chocolate fish goes to someone else , its the German item I have

**Katman** · 15th February 2011, 20:36

Originally Posted by blackdog

chocolate fish says its the tuono

Can't be - he said he's only going to be without it for a month.

**blackdog** · 15th February 2011, 20:38

Originally Posted by Katman

Can't be - he said he's only going to be without it for a month.

of course

**FJRider** · 15th February 2011, 20:39

My understanding is ... they are under no obligation to provide a loaner ...its merely as courtesy to the clients ... if one is available.

**Kickaha** · 15th February 2011, 20:57

I really want to see him on a GN

It'll look like a Newfoundland fucking a Chihuahua

**Hitcher** · 15th February 2011, 21:22

Originally Posted by Katman

Can't be - he said he's only going to be without it for a month.

An Aprilia factory warranty is of questionable value in this market. That's not the dealer's fault. They deserve better.

**baptist** · 15th February 2011, 22:24

It is not the riders fault the bike needs repair, if it is still under warranty then a loaner should be given free of charge... even if it is a cheap old 125 it is better than being left on shanks's pony... well maybe

**Hitcher** · 16th February 2011, 19:07

Originally Posted by baptist

It is not the riders fault the bike needs repair, if it is still under warranty then a loaner should be given free of charge...

I disagree. The warranty is provided by the manufacturer, not the reseller. Margins for warranty work are thin enough without bike owners demanding additional services from resellers for no charge. Warranty claims can take ridiculously long periods of time to resolve, again at no fault of the reseller. Providing a loaner for a ridiculously long period of time, for free, seems like an unrealistic expectation to me unless the manufacturer is footing the cost.

**nudemetalz** · 16th February 2011, 20:40

I agree with Hitcher.

**trailblazer** · 16th February 2011, 21:02

Originally Posted by nudemetalz

I agree with Hitcher.

same here. My bike has been in the shop getting warranty work done and i didn't expect a loaner bike. But i can see the other side aswell as i work in the panel and paint industry and we have to provide loan cars at no cost to the customer or the insurance companies. Bikes are a bit differant though as how do you no if you can trust the twit twisting the throttle cause to be honest if your local bike shop gave you a gn250 as a loaner all they would hear is bitching about how they have a 2011 gsxr thou and all they are going to lend you is a gn250 that there will just piss people off and get customers off side. when my bike is in at underwoods getting work done i never put any preasure on them but if it is urgent then they do all they can to get my bike back so im on the road again.

**baptist** · 16th February 2011, 23:37

Originally Posted by Hitcher

I disagree. The warranty is provided by the manufacturer, not the reseller. Margins for warranty work are thin enough without bike owners demanding additional services from resellers for no charge. Warranty claims can take ridiculously long periods of time to resolve, again at no fault of the reseller. Providing a loaner for a ridiculously long period of time, for free, seems like an unrealistic expectation to me unless the manufacturer is footing the cost.

I understand but, the purchaser should not be out of pocket in any way either ... if it is a warranty issue... I agree that the manufacturer should ultimately foot the bill, they built the bike. I have been in this situation (with a Ford car), I know bike manufacturers do not make the same profits per unit as car makers but a purchaser should be looked after as well.

If the fault is not warranty then fine we have to suck it up as things do break.

**Digitdion** · 17th February 2011, 09:17

Some of you guys are talking about the wholesaler vs the retailer but all that has nothing to do with the buyer. The buyer has a deal with the retailer.Its all an excuse to fob you off. I do not think they have to provide you with a loaner. But it makes sense they do in some cases.
If you are out of pocket because of there bike they have sold you has problems, and its gunna take forever to sort out. They would be silly not to give you a loaner. Otherwise it opens up the possibility of you claiming some sort of compensation for the extra cost involved. Check out the info on consumer guarantee laws and the motor vehicle disputes laws if you are really concerned or are very inconvenienced.

**Usarka** · 17th February 2011, 09:29

AS I understand it if you'd asked them to rectify it under the CGA rather than under warranty then you could have claimed incidental costs.

Whether they'd agree to that without a fight or court action is another story....