Can the Consumer Guarantees legislation help here?
<- A new way to take a rubber!
Can the Consumer Guarantees legislation help here?
Originally Posted by FlangMaster
Dickens Cider
Yeah you would think that if they possessed an ounce of customer service or business nous that they might offer something. I wasn't expecting a full replacement, but I certainly didn’t expect the pathetic response I have received.
Haven't really looked into it, as I was giving Triumph Motorcycles Limited the benefit of the doubt.
I just want to ride my Trumpy. But to be honest the love affair has been rather tainted!!
No body move... I dropped my brain
Rasta Ratskins
To be honest, I bet in similar circumstances all the manufacturers would have a similar response. When my near new engine was destroyed, it was very difficult to even get a response for availability, let alone prices for parts like crankcases.
Sucks tho T, hope you can source a good donk and get back on the road.
Am keeping an eye out!
Only a Rat can win a Rat Race!
Dickens Cider
Rather disgusting isn't it, that these manufacturers have this attitude. Think I might send Triumph some of my "scones"
Plenty of motors in the U.S but shipping has proven to be a bit of an issue. Think Gordie may have sorted something but far to early to get excited just yet...... a little girl waits.
No body move... I dropped my brain
Hardcore Biker
and short of this emailis is, its fucked we dont care.now fuck of .But i her a new motor turning up tomorrow tineeSHAME ON YOU TRIUMPH MOTORCYCLES LIMITED!!!!
"As previously advised Triumph Motorcycles Limited in the UK have again reviewed your goodwill claim. They advise that their original decision stands, and that this is not something they will cover."
And I stupidly thought that with the letter I wrote (below), they might have reconsidered... what a silly, silly girl!
I am writing in regards to a “goodwill” claim that was lodged via email on the 8th April 2011 to Mark Jarvis, your Warranty & Technical Support person. That claim originated from Bayride Motorcycles in Tauranga New Zealand, who assessed the motorcycle and then lodged a claim with Triumph New Zealand.
In an email dated 8th April 2011, at 8:20pm NZ time, Mark Jarvis stated the following….
“The fact that the bike is clearly out of warranty and the customer has been servicing his own bike we would not offer any goodwill cover for this repair.”
During it’s warranty it was serviced by authorised Triumph agents as specified in the Terms & Conditions. Yes, the motorcycle is out of its warranty period now. My partner and his friend (an ex-Triumph mechanic) conducted the 20,000kms service.
However my beloved Triumph is less than 4 years old, with a mere 28,000kms on the speedometer. My partner services my Triumph and is very competent in his capabilities and this is backed up further by other riders who seek him out for advice and servicing on their motorcycles.
Who conducted the 20,000kms service, I believe, is a moot point, as there are no service procedures in place to check the bottom end, and certainly none that would pick up a failure that was going to occur 8000kms later. The Number 2 big end bearing failed due to either a flaw or incorrect assembly. This then picked up on the Crank, and proceeded to reek havoc with the Conrod. The Conrod snapped on the big-end and proceeded to smash its way through various parts of the engine case. Meanwhile half a Piston and the rest of the Conrod took it upon themselves to destroy the Head, Valves, and Liners.
Given that diagnostics show no faults due to lack of oil/oil pressure, there is no other cause for the bearing to fail which then points to a flaw or incorrect assembly. The rest of the bottom end is in perfect condition. There is no way that this failure could be diagnosed in the 20,000kms service carried out as per the Service Specifications within the Triumph Manual.
Triumph Motorcycles is a highly respected brand and I am very proud and consider myself extremely fortunate to own a Triumph motorcycle. Everywhere I ride my Speed Triple turns heads, everywhere I stop my Speed Triple draws a crowd. And I would love to continue this love affair with my Speed Triple.
It breaks my heart at the lack of support I have received thus far from Triumph. For such a young, well maintained motor this just should not have happened.
As you say so yourself…..
“We’re proud of the bikes we build, the materials we use and the people who turn our dreams into reality”
Please do me proud, and re-consider this application.
Kind regards
Tina Stirton
Proud Triumph Speed Triple Rider
Dickens Cider
You summed it just nicely there Kelvie.
Fucked engine is now out.I am however fighting the urge not to throw the engine through the window of some Triumph dealership.
No body move... I dropped my brain
Wearing Hi-Viz Black.
The head office of Triumph NZ is the only logical choice.Fucked engine is now out.
TOP QUOTE: “The problem with socialism is that sooner or later you run out of other people’s money.”
Dickens Cider
Stop trying to warp my fragile little mindThe head office of Triumph NZ is the only logical choice.
No body move... I dropped my brain
Wearing Hi-Viz Black.
??Stop trying to warp my fragile little mind
There is a possibility that it isn't already warped?
Surely chucking the engine through the window could be referred to as "customer feedback"...
TOP QUOTE: “The problem with socialism is that sooner or later you run out of other people’s money.”
Dickens Cider
I plead the 5th on that!!!??
There is a possibility that it isn't already warped?
Now I wonder it that plea would stand up in a court of law?
No body move... I dropped my brain
The magic is in the rubbing.
All businesses appreciate customer feedback, or so I have been informed.??
There is a possibility that it isn't already warped?
Surely chucking the engine through the window could be referred to as "customer feedback"...
Without the customer there is no business.
ZZZZZZZZZZ
Don't be so bloody stupid!
At least attach a rope to retrieve it, cause there's bound to be some usable parts on it.
Nunquam Non Paratus
Dickens Cider
True ..... I could use this as a paper weightDon't be so bloody stupid!
At least attach a rope to retrieve it, cause there's bound to be some usable parts on it.
No body move... I dropped my brain
Wearing Hi-Viz Black.
Fook!I could use this as a paper weight
Was that manufactured by an engineer or a blacksmith?
TOP QUOTE: “The problem with socialism is that sooner or later you run out of other people’s money.”
Dickens Cider
Manufactured by a 2 yr old, made out of play-doh silly!!Fook!
Was that manufactured by an engineer or a blacksmith?
No body move... I dropped my brain
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