all care no responsibility

[WINJA]

THIS WAS ON A SIGN AT A MOTORCYCLE WORKSHOP I WAS AT YESTERDAY, I SAID WHAT DOES THAT MEAN THE MANAGER SAID THEY TREAT CUSTOMER BIKES WITH ALL CARE BUT IF THEY DROP THEM OFF THE STAND OR CRASH THEM ON A TEST RIDE THE SHOP IS NOT RESPONSIBLE FOR REPAIRS OR REIMBURSMENT.
THIS CANT BE RIGHT SURELY , IF YOU TAKE YOUR BIKE IN FOR A SERVICE AND THEY CRASH IT AND YOU DONT HAVE INSURANCE THEY SHOULD REPAIR OR REPLACE THE BIKE, IN FACT IF I HAD INSURANCE AND THEY CRASH MY BIKE I DONT WANT TO CLAIM MY INSURANCE.
IF I SAID ALL CARE NO RESPONSIBILITY TO MY CUSTOMERS ID LOSE THE CONTRACT.

[placidfemme]

Which bike shop is that? *never wants to take my bike there*

Some bike shops are money focused others are customer care focused (Could name a few for you)

[spudchucka]

The shop should have some sort of "all risks" insurance policy. I'd take it elsewhere.

[Sparky Bills]

A bike fell off one of our stands once.
Broke fairing etc. We got it fixed and repainted.
I would have thought that it would be good will just to fix it if it was our fault.
And we did.

Im sure there are different situations though. Not all going to be the bike shops fault.

[zadok]

It's a wonder they're still in business! Sparky Bill's joint has the right idea...onya.

[spudchucka]

Any business operator should know that good will is the way to achieve repeat business. And that is the business you want, customers that keep coming back because they know they are looked after. If a shop screws up and it costs them money to fix it they can still win long term because the customer will keep coming back to them. They will also tell everyone within their circle of influence about the good service they received and this may bring in new business. Happy customers are the best form of advertising you can get.

[Waylander]

Wich shop was it man? I havn't seen any of those signs here. Havn't really looked though.

[WINJA]

Which bike shop is that? *never wants to take my bike there*

Some bike shops are money focused others are customer care focused (Could name a few for you)

I DONT WANT TO LABEL THEM AS A BAD SHOP TO DEAL WITH CAUSE TWICE THEVE COME THRU FOR ME INLUDING DOING WORK 2 DAYS B4 MY WARRANTY EXPIRED TO THE TUNE OF $700 OR SO AFTER POINTING OUT IN THE FINE PRINT THE PROBLEM IS NOT COVERED UNDER WARRANTY, IVE BOUGHT 2 NEW BIKES THERE AND AM CONSIDERING BY MY 3RD, I HOPE THEIR GOING TO RECONSIDER THE SIGN, IVE SEEN SOME CAR WORKSHOPS WITH THE SAME SIGN

[FROSTY:Me]

I thought it was against the law to opperate without public liability insurance.
Actually Im darn sure thats the case.
Mind you some people really push the limits of patience.
One guy recently bought a car from me --a cheap trade in.
looked around it -drove it -paid a deposit.
He came back to take delivery the next day and insisted that a small dent /scratch in the passenger door was fresh and that we shold fix it.
despite the dent being there the whole time.
Ya just can't win with the public.

[WINJA]

I thought it was against the law to opperate without public liability insurance.
Actually Im darn sure thats the case.
Mind you some people really push the limits of patience.
One guy recently bought a car from me --a cheap trade in.
looked around it -drove it -paid a deposit.
He came back to take delivery the next day and insisted that a small dent /scratch in the passenger door was fresh and that we shold fix it.
despite the dent being there the whole time.
Ya just can't win with the public.

I THOUGHT I SAW ON "FAIR GO" THE ALL CARE NO RESPONSIBILTY THING DOESNT STAND UP IN COURT

[HDTboy]

It's pretty much standard practice, almost every shop will fix things under good will though to keep their customers. It just gives them a bit of negotiating room if things turn nasty.
I know our company insurance policy stipulates that we claim on the customers insurance and we're an upmarket franchise dealer

[WINJA]

It's pretty much standard practice, almost every shop will fix things under good will though to keep their customers. It just gives them a bit of negotiating room if things turn nasty.
I know our company insurance policy stipulates that we claim on the customers insurance and we're an upmarket franchise dealer

I ONLY GET 3RD PARTY INSURANCE

[HDTboy]

You'll probably find in the small print on your invoice, "all vehicles stored and driven at owners risk." Or words to that effect
On the topic of third party insurance, it's a risk that you take when you go for third party, sad but true. I'm sure that if there ever was a problem the shop would do the best they could out of good will. It's just a case of C.Y.A.

[DingDong]

This is legal, it is part of their terms of service.
However it is not enough for them to just have a sign... customers may not read it, they must show you and make sure you understand their terms.

Personally I would not go back there... customer satisfaction and all that crap.
If you'd like to play be their rules(which you can) write you own terms of service.
Ie:
1 The hoist they use must be certified
2 If the bike falls in the workshop... company is liable
3 You will test the bike

and the rest you can make up yourself as needed or condition changes. If they dont accept you terms of service you can always negotiate until both parties are happy... or go elsewhere

[Drew]

I thought it was against the law to opperate without public liability insurance.
Actually Im darn sure thats the case.
Mind you some people really push the limits of patience.
One guy recently bought a car from me --a cheap trade in.
looked around it -drove it -paid a deposit.
He came back to take delivery the next day and insisted that a small dent /scratch in the passenger door was fresh and that we shold fix it.
despite the dent being there the whole time.
Ya just can't win with the public.

Nah, you can operate without liability insurance. Beaurepairs stores don't have insurance, if they bend a customer car, it comes out of that stores poket (so to speak), but if a car is in there care, they are responsibly for its well being.