Motorcycle Doctor disappointment

[MarkH]

Had a repair done by Motorcycle Doctor same problem reoccurred called them to get them back again they arrived 15min earlier than appiontment time but they didnt wait once,you,v paid the money its hard get them back agian, they dont try very hard regarding customer satisfaction

"called them to get them back again they arrived 15min earlier than appointment time"
"it's hard to get them back again"


It sounds like after being contacted they did come back again!

I gotta wonder if Road Rocket is actually a competitor that is trying to besmirch MD's good name because he lost a customer to him? I don't think it's working though, one negative comment from someone with 1 post on KB, a bunch of positive comments from people with 1000+ posts on KB - I wonder which comments we'll give more credence to?

[baptist]

I have personally used Geroge for a number of big and small motorbike service jobs and can also vouch that his service has been outstanding. If something he should charge more. Also I know at least 20 of my close friends are using his services and always rave about the great service.

Always had A+ in my book.

Keep on the good work George.

Mate don't say that I use him and I'm a student, George your pricing is great

[chasio]

This thread served as a useful reminder of two things:

1) Even great outfits can attract muppets for customers
2) I needed to book George in for a service.

Can't do much about (1) but the service is booked to happen this Thursday. I try to put my money where I trust it will be of most use, and George gets my money.

[Big Dave]

Hooray for 'Geroge'!

George is good to deal with too.

[sharp2183]

Also I know at least 20 of my close friends are using his services and always rave about the great service.

I wish I had 20 close friends, what's your secret?

As a tradesman, I can second the comments saying there are always two sides to the story. In most cases, the tradie is going flat out working as hard as he can to do the right thing by his/her customers. If there has been a problem with customer service it will not be left unsorted for long I wouldn't think.

I've never used MD, but it sounds like I should! What are Georges rates and what does he specialise in?

[Bliksem]

Yo Road Rocket! Whats your response to all of this, seems you started something and then vanished...

[Mom]

Thank you guys for your positive feedback. We always try our best to make sure our customers are satisfied and happy with our work.
Road Rocket – Sorry you had a bad experience with us. However, I have checked our books for the last 6 months and can find no record of the problems with your bike. Please can you contact me (George) so we can discuss the problem and when this occurred or if you prefer, write on the forum.

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

[flyingcrocodile46]

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

Like the man said

Try clicking on the ad at the top of this thread

Or call 0800 MOTO MD (668663)

[flyingcrocodile46]

I call Bullshit

[Morcs]

You were probably one of those arsehole customers that isnt very nice to deal with, and ultimately not worth the time.

[Scotty595]

Never had a problem with George at all. In fact I have recommended him to all of my friends. Great service, great price etc.

[The Singing Chef]

Can you please PM me your contact details or post them up here? I work in Albany and need work done from time to time (as you do). Getting it done while I am at work means I dont have to drive my poxy car to work on days my bike is in the workshop.

http://www.motorcycle-doctors.co.nz/