Inquired about a trade on my R1, this is the complete reply, no hi, no thanks
someone needs some sales skills training.
Fuck you Warkworth motorcycles lol
"Sorry no we would not do a trade on your bike,Thanks for the enquirey"
They got this reply
Hi thanks , no problems, but what an unbelievable response !
You basically had a customer who has expressed interest in one of your products, and you clearly missed the opportunity to encourage further discussions or engage the customer in "another solution"
Sales isn’t hard, its about being polite and thinking positively about different solutions to different customers needs.
Here is a Link you might find useful however http://www.davidforman.co.nz/
Regards
Bret
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