Good service vs bad service. Stories?

**caspernz** · 12th June 2012, 20:40

Originally Posted by Crasherfromwayback

Yeah I know we have. But what I meant by that is...come and see me when you come to buy stuff. We'll gang up on the spares guys!

Ooooohhh, I'm full of bad ideas already...don't encourage me!

**GingerMidget** · 12th June 2012, 22:40

Originally Posted by jellywrestler

So who are you pissed off with , the dealer or their Rep?????

how do you know that the dealer hadn't contacted their Rep and they are the one who hasn't followed it up?

I'm pissed because nobody bothered to call me back to say it was going to be another week. I'm pissed at the rep because he didn't bother going in. Its a balls up. The whole thing. So I'll stick to the ones I'm happy with.

**Berries** · 12th June 2012, 23:31

Originally Posted by caspernz

I'm one of those Rimutaka truckers..........

I don't have my urban dictionary handy, but is that another term for a Cleveland Steamer?

**caspernz** · 12th June 2012, 23:59

Originally Posted by Berries

I don't have my urban dictionary handy, but is that another term for a Cleveland Steamer?

You must have the south island version huh? Any Wellingtonian knows what it means...

**imdying** · 13th June 2012, 09:54

Pitlane has always been awesome, and the Avon City Suzuki parts department are certified good cunts (tm).

**BuzzardNZ** · 9th July 2012, 12:09

I got Wellington Motorcycles to setup the suspension for my weight. Feels like a new bike now.
Couldn't be happier with the results.
Should have done this years ago.
Thanks for an awesome job lads

**Dangsta** · 28th December 2012, 19:41

Whitelock Suzuki here in Wanganui have been great in terms of servicing and looking after my bike as well as answering my stupid questions. They did a recent job on the bike and the first time I stopped after picking it up it wouldn't start again. I called them up, they came out to help right away in the van, the guy looks at the bike...nods his head knowingly and then....flips my kill switch back off (I'd clipped it with my glove when I stopped at the cafe). No charge and they even made me feel abit better by saying they get called out for this all the time.

On another note, I'm looking at getting a Harley soon and had planned on going to ANZA in the New Year. After reading the posts, I think I might head up to Wellington Motorcycles now. I only went there once on a work thing but I remember the guy showing me round the bikes and letting me throw a leg over even though I said I was just passing through and not looking to buy anything at the time.

**Crasherfromwayback** · 28th December 2012, 21:07

Originally Posted by Dangsta

On another note, I'm looking at getting a Harley soon and had planned on going to ANZA in the New Year. After reading the posts, I think I might head up to Wellington Motorcycles now. I only went there once on a work thing but I remember the guy showing me round the bikes and letting me throw a leg over even though I said I was just passing through and not looking to buy anything at the time.

I can assure you I'll make it worth your while to continue on down to see me @ Wellington Motorcycles!

Happy New Year!

Pete.

**DEATH_INC.** · 28th December 2012, 21:09

I've said it before, Experience motorcycles (at least the parts guy) are fricken awesome. Got a clutch cable off 'em for the old turbo, ex japan, told me 2 weeks and it was here well under that. All arranged over the phone, and they rang me the minute it got there. Top bloke! (Neil I think)

**McFatty1000** · 28th December 2012, 21:58

Originally Posted by Jerry74

Avon City is the best... they dropped the quoted price for a service by $90 good fellas there, fast becoming one of the best shops in CHCH.

Rolling Thunder not too bad once you can appreciate how much work they have on but their service is pretty good.

Don't go near Radical choppers , Casbolts or Trevor Pierce.

How come not the last three?

Had good service from both Budget Spares and Trevor Pierce myself, stuck to the quotes they've given and both identified/sourced cheaper options for items and repairs

**Gianz** · 6th January 2013, 09:09

Took my bike to Haldanes for a 24k service (only shop I could book one in reasonable time).
Not going back:
charged way too many hours labour.
charged for changing stuff that didn't need to be changed in 24k service (coolant and brake liquid).
charged for a indicator bulb that worked until i left the bike there

took the bike, went for a spin, found out they forgot to put back a screw in the right hand side switch, the whole throttle assembly was turning around the handlebar. Went back and they found a screw somewhere to put in.

the handlebars are not in the same position as they were, I had to reset them when home

there are oil and grease stains all over the bike.

They put a filthy amount of oil on top of a dirty chain. I would expect for all the money I spent they could give the chain a clean.

And just to be safe they pumped both wheels to 42psi. Bike needs 33-36!

they left the bike under the rain all night long, I know it's not a problem but that means it was ready the night before, that means the bike didn't stay in the workshop as many hours as they charged me.

**Edbear** · 7th January 2013, 09:29

Originally Posted by DEATH_INC.

I've said it before, Experience motorcycles (at least the parts guy) are fricken awesome. Got a clutch cable off 'em for the old turbo, ex japan, told me 2 weeks and it was here well under that. All arranged over the phone, and they rang me the minute it got there. Top bloke! (Neil I think)

Neil Walsh is a top bloke, he's been around a long time.

The whole team in there is friendly and keen.

**Canis G.** · 7th January 2013, 10:03

Seems like I am going against the grain but I went to Cassbolts for older Ducati parts (dreading the worst). The guy was really helpful made sure he identified all the correct parts etc., looked at his suppliers and found the cheapest alternatives etc, and blow me down if the prices were better than similar items off TradeMe and competitive with e-bay (when you take into account exchange rates and shipping). Even gave me a tip for re-registering my bike that probably saved me about $80. How good is that!

Budget Motorcycle Spares have always done me proud in terms of service and price - big ups to them.