Good service vs bad service. Stories?

[trustme]

Ericksen Honda. Bayview Napier . Rang looking for an oddball tyre size on Friday, They came back within 5 minutes with options that they could get delivered on Saturday. Turned up 9.00am on Saturday , tyre is there , fitted & on my way by 10.00am.
Really well done, unlike another dealer in Napier who has been off hand & less than forthcoming on the 3/4 occasions I have tried to deal with them .

[roogazza]

I'm not one to go into bike shops very often unless I'm needing something. But I was due for tyres and now that I'm in my sixties, figured I am over wrestling with tyres.
In short, Wgton MCC looked after me and my toy yesterday. Friendly, professional and had it done in a flash, in the time it took to throw down one of 'Crashers' coffees.
Pity they are a 'water bottle trip' from Kapiti. Thanks G.

[jimichelle]

went into rolling thunder spoke to salesman oredered a bike then and there
he took all my details said order # blah blah will be here in april
ended up no record of me ever putting my name down no mention of deposit at time
anyway got one about 2 mths later than he said from another salesman
after ringing all the other harley dealerships in nz and they were all sold as well

service time rang up and booked it in yep they said hows wed next week i said great see you then
rode on in no record of it being booked in and didnt take note of the person i was speaking to but they managed to "fit me in " but sounds like it was a big deal and they were doing me a favour


third time ......new tyres time rang up and and asked if they would match another place price wise ok he said but not till next week i said ok (that way i would have another pay arrive) went in and tyes went on looked good went to pay and it was dearer i said (i remembered the name this time )blah said he would price match and he was sitting next to the guy i was speaking to and he denied it !
one even suggested to take the back tyre back to compensate for price difference
by this time my anger was rising so i suggested politly to put the other fukin tyres back on and ill go somewhere else anyway got them for that price left with a sour taste

3 strikes rolling thunder im off on a road trip for my next servicing

[5150]

Bad Service:
Got charged $75 to fix a puncture and had to wait 2 fckn hours, and that was after I booked it in.

Good service:
While I waited for the bike, I went to the knock shop down the road, and got a full service for under $150 (with a smile)

[Crasherfromwayback]

While I waited for the bike, I went to the knock shop down the road, and got a full service for under $150 (with a smile)

You sure that 'smile' was just her doing her best to surpress laughter at the size of your member?

[5150]

You sure that 'smile' was just her doing her best to surpress laughter at the size of your member?

Dunno, but then she couldn't say much with a full mouth

[oneofsix]

Dunno, but then she couldn't say much with a full mouth

You must hate it when they forget to take the bubblegum out. I guess its a bitch to get off the pubs.

[5150]

You must hate it when they forget to take the bubblegum out. I guess its a bitch to get off the pubs.

[Rehab]

For service so bad you'd consider homicide and/or take the fuckers to court, check out the thread http://www.kiwibiker.co.nz/forums/sh...tion.-Any-good

[sil3nt]

Took the bike in on Monday to book a WOF. Ordered some bearings and told them my back lights aren't working. There were two choices for the bearings and I went for the cheaper although the lady recommended the other ones. They couldn't do the WOF until Thursday. Take it on on Thursday and now they can't do it until Friday Pain in the ass but not a big deal. Had to leave the bike there as I work mornings so couldn't drop it off on Friday. Luckily the partner works next door so I steal her car.

Come Friday I go in and ask about my bike. Dude walks away and I wait at the counter. 5 minutes passes and I walk away to look at bikes. Come back and the guy is still tapping away at the computer. So off I go again. Come back a few minutes later and it turns out he is helping a customer who walked in after me

Speak to another guy but he can't help me as the first guy had started the invoice but not finished it. Wait around some more and the first guy finishes the invoice for the second guy to deal with. Only 20 minutes to get an invoice

Asked how much it is and was told $600

Turns out they ordered the wrong bearings. Got the more expensive ones. They didn't seem to give a shit though.

After fixing my bike it apparently wouldn't start. So they then spent a few hours looking for a broken wire.

So 4 hours labour when I was expecting 1-2.

Was in a hurry so said I would sort it on Monday when the manager is in. Paid half though.

Ride off and notice some buzzing at 100kph. Look down and I see a small part of the fairing flapping away on the inside. No drama will see whats up when I get home. Get home and find the fairings haven't been fitted properly and the small piece has been glued back on which then failed.

Pretty pissed off at this point but nothing I can do until Monday.

About to head to work this morning and I notice the brake lights are stuck on. Go from no lights to full lights

So expecting around $300 of work, no phone calls and i get charged $600 and am given a bike with fairings that aren't fitted and partly glued on and brake lights that are permanently on.


I have no idea if any of what i wrote makes any sense. Had no sleep and am fucked off my bike has come bike in worse condition than when i dropped it off.

[5150]

Took the bike in on Monday to book a WOF. Ordered some bearings and told them my back lights aren't working. There were two choices for the bearings and I went for the cheaper although the lady recommended the other ones. They couldn't do the WOF until Thursday. Take it on on Thursday and now they can't do it until Friday Pain in the ass but not a big deal. Had to leave the bike there as I work mornings so couldn't drop it off on Friday. Luckily the partner works next door so I steal her car.

Come Friday I go in and ask about my bike. Dude walks away and I wait at the counter. 5 minutes passes and I walk away to look at bikes. Come back and the guy is still tapping away at the computer. So off I go again. Come back a few minutes later and it turns out he is helping a customer who walked in after me

Speak to another guy but he can't help me as the first guy had started the invoice but not finished it. Wait around some more and the first guy finishes the invoice for the second guy to deal with. Only 20 minutes to get an invoice

Asked how much it is and was told $600

Turns out they ordered the wrong bearings. Got the more expensive ones. They didn't seem to give a shit though.

After fixing my bike it apparently wouldn't start. So they then spent a few hours looking for a broken wire.

So 4 hours labour when I was expecting 1-2.

Was in a hurry so said I would sort it on Monday when the manager is in. Paid half though.

Ride off and notice some buzzing at 100kph. Look down and I see a small part of the fairing flapping away on the inside. No drama will see whats up when I get home. Get home and find the fairings haven't been fitted properly and the small piece has been glued back on which then failed.

Pretty pissed off at this point but nothing I can do until Monday.

About to head to work this morning and I notice the brake lights are stuck on. Go from no lights to full lights

So expecting around $300 of work, no phone calls and i get charged $600 and am given a bike with fairings that aren't fitted and partly glued on and brake lights that are permanently on.


I have no idea if any of what i wrote makes any sense. Had no sleep and am fucked off my bike has come bike in worse condition than when i dropped it off.

That is worth name and shame me thinks

[sil3nt]

That is worth name and shame me thinks

Not yet. It has been written with anger. We shall see what Monday brings. The manager is a good dude and I wish I was able to deal with him on the day.

What I would like to know is this...

Am I right to be pissed off that they spent hours fixing a broken wire that was not broken when I took it in? It seems to me like it it broke when they were working on it. Wires don't move around unless someone moves them around....

[caseye]

Pay NO MORE, insist they put back what they've fucked up.Argue that unless they had advised you of the bearings being the more expensive ones that you should not be paying for them either.
Last thing, try to sort it and if they don't play ball come back here and tell the whole bloody world who they are and what ratshit service they have given you.
oh and don't forget to tell them thats what will be happening, sometimes all it takes is a little public exposure!

[Gremlin]

I would say give them a chance to correct, sum it all up clearly and concisely and speak to manager.

Yes... that doesn't sound good at all

[fahnkahn]

Carmaen at the pelican club cleaned my pipe and its never been so crisp,left a wee bit of a mess but no big problem workshop was spotless,even had sheets on the workbench