Good service vs bad service. Stories?

**Hawkeye** · 28th January 2012, 17:44

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada.

I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

**jimichelle** · 28th January 2012, 17:53

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.

seems to me that wmc is the one to go to sure you have some bad pr but as the bloke with the tyre can vouch
he will do his best and that seems to be the rarity now days mores the pity

**Crasherfromwayback** · 28th January 2012, 17:58

Originally Posted by Hawkeye

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada.

I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

That's a bit rough mate. Pretty sure I addressed and answered this problem. And it wasn't what it seemed.

**Crasherfromwayback** · 28th January 2012, 18:03

Originally Posted by jimichelle

seems to me that wmc is the one to go to sure you have some bad pr but as the bloke with the tyre can vouch
he will do his best and that seems to be the rarity now days mores the pity

Peter turned up on que. We fitted his tyre (gotta remove the lower muffler on his Victory to fit a tyre) as per quote, and sent him on his merry way.

I'm not one of the owners of WMCC, but seeing as I was a mechanic by trade years ago, and also spent years on the other side of the counter, I hate it when things go bad. So I always do my best to see everyone happy and looked after.

So cheers jimichelle...hope to see you one day soon too!

Pete

**GingerMidget** · 28th January 2012, 18:10

Originally Posted by Crasherfromwayback

Hey there you. That's so stink, and whilst I can't remember seeing a Ginger anything in the store as I was so out of control busy...it's no excuse.

What was it you were after, and how can I put it right and help?

Pete

Great response. I need gloves, and eventually want boots, But gloves are priority at the moment. I'll come down wednesday after work if I can.

I'm a little hard to miss, ginger wearing gym gear.

**Crasherfromwayback** · 28th January 2012, 18:24

Originally Posted by GingerMidget

Great response. I need gloves, and eventually want boots, But gloves are priority at the moment. I'll come down wednesday after work if I can.

I'm a little hard to miss, ginger wearing gym gear.

Well how 'bout you make a point of asking for me, and I'll make sure we make up for todays lil cockup.

P

**caseye** · 28th January 2012, 21:21

I live in Dorkland butt I've visited WMC and had the pleasure ( it was for me) of one of Pete's coffee's! I was made welcome and shown all that I wanted to see.
I'd go back like a shot and I've never forgotten Peters attentive ear and helpfulness.Price is not the B all and End all, though if it's an outright drag race and it's significant then things do change a bit.That's a fact of life and to take it personally is silly.
Keep up the good work Peter.

**Hawkeye** · 29th January 2012, 05:32

Originally Posted by Crasherfromwayback

That's a bit rough mate. Pretty sure I addressed and answered this problem. And it wasn't what it seemed.

Hey Pete, sorry if this came across wrong. As I said, you weren't happy either and took Suzuki NZ to task over it. You have always given me good service, and I continue to deal with the shop.
For the part in question, you weren't given the chance to address it until after the fact. I rang parts, got quoted the price and immediately went online to see if I could source it cheaper elsewhere.
I was lucky that Jeff was coming over 4 days later and emailed him.
You followed up immediately I mentioned it in another thread via a PM asking for details. By then I already knew that I would be getting the part via Jeff.

My point of the post was not meant to be negative. It was more about trying to point out that at times your guys prices are tied by the suppliers which equates to negative rep for you, for something you have very little control of.

I have always had good service from WMC.

NB. I have yet to try your world famous coffee, even though you offer me one every time I come into the shop.

**mrchips** · 29th January 2012, 07:06

Service I've received from ALL Motorcycle shops here in Lower Hutt & Wellywood far surpasses my experiences with car garages / car dealers & the like over my 27 years of motoring.

I service my own bikes & frequently order parts & ask for advice, haven't been chased out a store yet.

I mostly frequent WMC & Motomart & always received outstanding service / advice from both in keeping me mobile.

Too little is mentioned about good service these days..... good on ya !

**kevie** · 29th January 2012, 07:07

Pete King in Palmerston North (Harley/V-Twin guru) was always excellent, always helpful with advice and done a couple jobs for me on my Virago.

Other shop I had association with was ANZA, while they were sort of good they wouldnt supply the carb part I needed, said it was unavailable now, I got hold of the Harley shop in Welly and they had it (aftermarket)

I have had a couple contacts with Boyd Suzuki in Hamilton and so far impressed with their service .... actually ..... Suzuki shop in Palmerston North was awesome too, very quick and efficient sales service.

**Katman** · 29th January 2012, 08:56

Originally Posted by Hawkeye

Needed a speedo nut for the katana because I had a snapped lug on mine. Wellington Motorcycles quoted me $256. Guy coming in from Canada bought one off the shelf for $14 in Canada.

I'm not having a go at WMC as Pete wasn't happy either. A lot of the time the bike shops hands are tied by the suppliers, in this case Suzuki NZ.
I've always found WMC good to deal with and will still go back. But I can understand why people get pi&$ed off with some of the prices charged in NZ and deal on-line instead.

Doesn't sound to me like you were quoted for a nut.

**Hawkeye** · 29th January 2012, 09:24

Originally Posted by Katman

Doesn't sound to me like you were quoted for a nut.

I was suprised at the time Katman. I even questioned it but was told that was the price.

Here is the part (which I'm sure you already know what I'm talking about)

Speedo Rotor Sensor

Granted they may have quoted for the wrong part number but when your on the phone and they quote you a price....

**Katman** · 29th January 2012, 09:27

Originally Posted by Hawkeye

I was suprised at the time Katman. I even questioned it but was told that was the price.

Here is the part (which I'm sure you already know what I'm talking about)

Speedo Rotor Sensor

As you now point out, that's a Teapot's Speedo Sensor Rotor.

It's certainly not a 'nut'.

Sounds to me like you were quoted for the Sensor itself - not the Rotor.

**Hawkeye** · 29th January 2012, 10:32

Originally Posted by Katman

As you now point out, that's a Teapot's Speedo Sensor Rotor.

It's certainly not a 'nut'.

Sounds to me like you were quoted for the Sensor itself - not the Rotor.

That could definately be the case Katman. And certainly not a 'service' problem. Could quite easily have been a genuine misunderstanding.
I did ask for a Speedo Sensor Rotor (and not a 'nut') at the time as I had done my research to ensure I was asking for the correct part. Just easier to describe it as a 'nut' on here.