Good service vs bad service. Stories?

**Crasherfromwayback** · 21st January 2013, 16:29

Originally Posted by Maki

Sounds like ripping heads off would be the logical next step.

Maybe asking what the holdup is would be better.

**Zedder** · 21st January 2013, 16:42

Originally Posted by Crasherfromwayback

Maybe asking what the holdup is would be better.

Or going up a "pay scale" or two. It worked for me with the only big problem I ever had with a bike shop. I ended up with a loan bike for a week and an even better price for the work done.

**actungbaby** · 21st January 2013, 16:52

Originally Posted by Crasherfromwayback

Excellent news.

Went to your shop with my ginger nephew where just looking , but you offered us both a coffee

really Nice mate i was so impressed those sort things i never expect but if win lotto mate

I be down from pammy buy few bikes from ya

I remember mr turnbull gave me ice cream at mainfieild year agio when watching the bike racing

Ilways stayed with so people remember good things too .

**R650R** · 22nd January 2013, 16:00

Highly Recommended - Craig Guy at Bikeworks Onekawa for all your mechanical work.

Great Service from Kim at Erickson Honda Bay view and RST Moto wear. Bought a Paragon II Textile Jacket and Pants awhile back. Discovered major water leak during post boxing day travels through the rain from Wanganui to Hawera. Now have brand new replacement pants under warranty, turnaround time was four working days, pretty sharp service, thanks guys.

http://www.ericksenhonda.co.nz/

http://rst-moto.com/

**Crasherfromwayback** · 22nd January 2013, 16:02

Originally Posted by actungbaby

Went to your shop with my ginger nephew where just looking , but you offered us both a coffee

.

Cheers mate. Glad you enjoyed your visit! Introduce yourself next time...I'll shout you a real one from next door!

Pete

**bosslady** · 22nd January 2013, 16:27

Some white guy with a shaved head (can never remember people's names) super nice, great service and good at following up. Helped me select a helmet, found a style but want colour they don't have, he orders, next day it's there rings me and let's me know, sweet. Piece by the mouth vent comes off, you can put it back on but is a little wiggly and figured it was only about 1 month old by then so that shouldn't happen. Take in to same guy, he's not sure if they carry that piece for helmets on the lower end of the price scale but he'd call the rep and get back to me about what he can do and said I was right you'd expect it to not happen seeing as it's only been worn a few weeks. Few days later get a call (there was a weekend somewhere in there) can't get the part unfortunately so they're giving me a new helmet. That's more than I expected or wanted and yea I guess they might be obligated under xyz consumer act but they were super good about it.

**DougieNZ** · 28th January 2013, 20:57

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 19th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

**BMWST?** · 28th January 2013, 21:04

Originally Posted by DougieNZ

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 26th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

do the decent thing and ring and cancel it...

**bosslady** · 28th January 2013, 21:09

Originally Posted by DougieNZ

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 26th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

Jan 25th? that was two days ago?

**DougieNZ** · 29th January 2013, 05:57

Yeah - was a week out. Have amended my original post.

Ring and cancel it when I have left 2 messages enquiring where it is with no reply - one of them nearly a week after it was "supposed" to arrive?? I don't think so.

I actually have no problems with the delay (these things happen) - but how about some good old communication whe you don't meet the promised delivery date? Or even plan B - how about returning my call when I leave a message (and my number - again) at 3:15pm nearly a week later??

**willytheekid** · 29th January 2013, 07:37

Originally Posted by Jerry74

Avon City , Trevor Pierce and Hamptons are the only bike shops worth looking at here in ChCh.
If you fancy a drive to Darfield go and see Pitlane.

Have you tried Rodger at Road & Race in New brighton?

...best prices, best service and hands down...the best mechanic in town!

(Give him a try next time...He will NOT let you down)

ps: Tell him willy sent ya

**DougieNZ** · 29th January 2013, 11:45

Update - had a phone call first thing this morning and profuse apologies from parts person at TSS. They have apologised for the muck up. Apparently the tyre did arrive on time, but a comms failure meant I wasn't advised.

At the end of the day I can accept that a genuine error has been made and a apology has been forthcoming. So the order stands (in fact I have added a rear tyre) and I am moving on. I give TSS some credit for making things right with an (obviously) disgruntled customer.

**Dragon** · 29th January 2013, 13:45

Originally Posted by Ollie.T

Man, feeling kinda sorry for Pete...

Seems like as he is the most prominent shop owner on here (and trying to address peoples problems), he is getting a disproportionate number of negative posts in this thread.
All the times I have gone in there wanting to buy something, I have received excellent advice and walked out with a new purchase (and quite often, a free coffee

)

The only shop I wasn't impressed with, is one in christchurch who I emailed trying to find a air filter. They responded 2 weeks later saying they didn't have any, the suppliers didn't have any so I would have to get one from italy for a exorbitant amount of my hard earned cash.

Emailed another shop, they called round a bit and found me a aftermarket one, had it delivered overnight.

I have had good and then ok service from WMC

Last year I went in and had a look around was noticed and talked to straight away had excellent service so when I brought a new bike I went back.

Was planning on getting a full set of leathers but I ended up falling in love with the qmoto gear for 2 reasons

1. I just felt safe in it and the rev'it gear didn't feel as good on.
2. I paid around $700 less then what a set of rev'it gear would cost me

I did however get a Shoei XR1100 from Andrew for $620 rather then the 699rrp however I had shopped around and knew I could get one from CHCH for $599 but I wanted to support a local as well as the fact Andrew was good to deal with and let me try on some revit gear etc so

I did however buy a tire recently and perhaps its because I don't like paying retail or don't know the going rates in comparison to cars but I felt that I had to pay what I paid because I had no options as I didnt really want to risk riding home on what I was told was a bald tire.

Just because I ride in an out 55km a day

Pretty much I discovered the front tire had a slow leak so I took it in to get fixed and discovered that the wof that had been given a month before had the tyre noted as being 1.6mm and then when it was being checked it was at 1.2mm

Also Im not sure why I needed a brand new inner tube on a new tyre I mean is the front rim that rooted or something because it looks fine to me

I even walked in with Cash, Also I know you guys get busy but I dropped it off just after 730am and I had to ring at 4pm to see what the situation was and I was getting alittle worried about having it to ride home on.

The bike has been serviced via you guys since 2011 which is part of the reason I brought it, however I just haven't felt that great lately when dealing with you guys.

I also called up about the suspension and was pretty much told the bike just has bad suspension from factory and theres not much I can do to make it handle better even if I did get the oil changed etc

My main issue was the rear wheel skips alittle when I lean it round in the corners at speed, Perhaps im being unfair and im not bagging on you guys but Im just saying how ive felt lately.