Good service vs bad service. Stories?

[Crasherfromwayback]

That's the funky little cafe next to the,embassy isn't it?

Now you're making me homesick

Tis the one. The Deluxe!

[Asher]

I spent Friday arvo and Saturday morning roaming around town looking at new helmets to buy, well actually try on in store and buy online
I went to Avon City Suzuki, Budget Motorbike Spares and Emoto, all were very nice, gave good advice and answered all of my questions. I actually ended up buying a new HJC helmet from Avon City as they had a RPHA-10 on sale for less than $100 more than I could get online anyway.

[merv]

Update - had a phone call first thing this morning and profuse apologies from parts person at TSS. They have apologised for the muck up. Apparently the tyre did arrive on time, but a comms failure meant I wasn't advised.

At the end of the day I can accept that a genuine error has been made and a apology has been forthcoming. So the order stands (in fact I have added a rear tyre) and I am moving on. I give TSS some credit for making things right with an (obviously) disgruntled customer.

Nice to hear you are getting sorted Dougie but funny thing is we tried helping TSS improve its response to customers for parts about three years ago and Stew did finally reply to me about 18 months after I had been sending unanswered emails but only because I wound the issue up again on this forum. I'd only emailed because after a phone call to the parts guy he said email the info then never replied even after email reminders.

I am sure White Trash in sales wouldn't treat us like this so why on earth are the parts types so unresponsive?

Advice to them - if you are busy, write it down, but don't ever forget to get back to the customer. Simple really, customers do get annoyed always having to ring and still no response or satisfaction. Think about it - how do you feel about a customer having to do a weekend ride to the Republic of Whangamomona on a near bald tyre just because you never called him back when it sounds like you'd got the tyre in time to fit it and he didn't want to forgo the ride?

We want to support local, but don't muck us around.

[unstuck]

Hokonui suzuki , your a pack of good bastards. Thanks for the free gudgeon pin circlips and carb bits.

[Kickaha]

Also Im not sure why I needed a brand new inner tube on a new tyre I mean is the front rim that rooted or something because it looks fine to me

You possibly dont, it's best practice to fit new tubes with new tyres, just because you cant see them doesn't mean they dont wear out like everything else

[Jerry74]

I spent Friday arvo and Saturday morning roaming around town looking at new helmets to buy, well actually try on in store and buy online
I went to Avon City Suzuki, Budget Motorbike Spares and Emoto, all were very nice, gave good advice and answered all of my questions. I actually ended up buying a new HJC helmet from Avon City as they had a RPHA-10 on sale for less than $100 more than I could get online anyway.

Yeah Avon City are bloody good to deal with....

I got my HJC FG15 from them too for an awesome price.

[GrayWolf]

I have noticed some nice comments about this store. I have up until now had some good service from this shop. But now I am finding their service level to be unacceptable. I went in on Friday 18th January to order a tyre. "if it's not here Saturday it will definitely be here Tuesday - we will ring you when it arrives" was what the young lady I ordered it with said. Left cell-phone number for contact. Rang Saturday 19th am to check whether it was there or not - left message with return cell number. Call not returned. Fair enough as she did not say it may not arrive. So now we are 1 week after it was "supposed to arrive". So I leave another message today with my cell number. STILL no reply or update. Not good enough TSS. Bigger is certainly not better. I have paid you thousands of dollars over the last few years and this was going to be another $600 odd order. Obviously you don't need my business - so I will be going elsewhere... When and if you eventually ring that message will be passed on.

Dougie,
it's nice to read this and your 'update' to the matter,
If there is a problem I would always suggest you speak to Andrew Operator/Manager of the parts dept. In any instance I have had where things were not quite right, TSS have always gone the extra mile IMO to put things right.
as for the 'female' in the parts dept? You are not alone... the only times I've had 'inferior' service is when ordering parts through the 'Maxine zone' (the female). I doubt that these are the only incidents when dealing in that quarter. . I've learnt after 2 'issues' to simply circumvent her, shame as in my opinion that is the weak link, in the parts/shop.
Like you, I have otherwise always received exemplary service from TSS.

[merv]

Dougie, you ordered the second tyre in the end as well so did TSS ring today to confirm that one arrived this morning as planned or did the communication continue at the low to non-existant level?

[=cJ=]

In CHCH, the two places I'll go are Trevor Pierce Motorcycles and Avon Suzuki.

Freedom Moto in Palmerston North is bloody good too, just a bit of a haul to go shopping once you take the ferry into consideration :-)

[DougieNZ]

Yes. Got a call at 2.30. All sorted. Wheels in there as we speak...

[merv]

Yes. Got a call at 2.30. All sorted. Wheels in there as we speak...

Fabulous, things are improving.

[imdying]

Yeah Avon City are bloody good to deal with....

Another vote here. They were happy to get me parts for my JDM, promptly, and without raping me.

See you cunts at Blue Wing Honda, it can be done!

[rossirep]

CASBOLTS are fucking useless..!!!!!
bunch of homo workers in there..!!!!!!!!!!!!!!!

[Fast Eddie]

CASBOLTS are fucking useless..!!!!!
bunch of homo workers in there..!!!!!!!!!!!!!!!

maybe if you rode a honda you'd be treated better.

Casbolts have done heaps to help me out.. can't say a negative thing bout em sorry! even worked on a bike for free to help me find a fault.. discounts, good yarns, test rides.. got any parts I needed in and never seemed to hike the price up too much compared to buying genuine parts elsewhere/online.

they are all good. A shame Rob left but rest are cruisy and friendly enough.

[skilly035]

Dougie,
it's nice to read this and your 'update' to the matter,
If there is a problem I would always suggest you speak to Andrew Operator/Manager of the parts dept. In any instance I have had where things were not quite right, TSS have always gone the extra mile IMO to put things right.
as for the 'female' in the parts dept? You are not alone... the only times I've had 'inferior' service is when ordering parts through the 'Maxine zone' (the female). I doubt that these are the only incidents when dealing in that quarter. . I've learnt after 2 'issues' to simply circumvent her, shame as in my opinion that is the weak link, in the parts/shop.
Like you, I have otherwise always received exemplary service from TSS.

So would you like to come and talk to me about this in person? Do you know how our parts department runs?


Maxine - the GENUINE PARTS SPECIALIST at TSS Red Baron