Returning faulty product overseas

**Bassmatt** · 6th February 2012, 15:51

Ok long story short I bought a shock from the states and after a week it started leaking fluid. I sent it back at the sellers cost to be repaired. When it arrived the original leak had been repaired but it was now leaking from somewhere else
I intend to return it for a refund and what I want to know is how much can I expect to get back. Due to currency changes, visa charges and customsx charges (not gst) I will be out aproximately NZ$150 dollars if I am refunded the actual $US purchase price.
Am I entitled to ask for these other charges to be reimbursed?
I feel I should be able to ask for these charges to be included in the refund as I have given the seller the opputunity to rectify the initial problem and as I am the innocent party in this transaction I dont see why I should be out of pocket.

**Katman** · 6th February 2012, 15:53

Buying from overseas is not always what it's cracked up to be.

**Bassmatt** · 6th February 2012, 15:56

Originally Posted by Katman

Buying from overseas is not always what it's cracked up to be.

As I have now found out. Although I must say I have not had any issues with the attitude of the supplier...yet

**Gremlin** · 6th February 2012, 15:58

Well, that's the risk of buying overseas. From the sellers point of view, OK, so I give a refund, I'm in the US (assuming here), why should I refund any more than the purchase price?

Also why big companies hedge...

**DMNTD:Me** · 6th February 2012, 15:58

I have an '09 Z1000, '06 R1 and a Sachs 1098 shock for sale at the mo if they could help in any way. $50 each + p&p

**Gremlin** · 6th February 2012, 16:00

Originally Posted by DMNTD

I have an '09 Z1000, '06 R1 and a Sachs 1098 shock for sale at the mo if they could help in any way. $50 each + p&p

I'll take an 06 R1 for $50... this isn't a dodgy TM auction is it?

**Jantar** · 6th February 2012, 16:00

When I buy from overseas I do not expect any product guarantee at all. That is just a risk I must accept with purchasing outside New Zealand. I would suggest you do the same.

If the supplier agrees to a further reair accept it and be happy, but as for asking for a refund, that is probably not on, and other expenses are yours to bear.

If you are depending on a guarantee then buy within New Zealand.

**Bassmatt** · 6th February 2012, 16:04

Originally Posted by Jantar

When I buy from overseas I do not expect any product guarantee at all. That is just a risk I must accept with purchasing outside New Zealand. I would suggest you do the same.

If the supplier agrees to a further reair accept it and be happy, but as for asking for a refund, that is probably not on, and other expenses are yours to bear.

If you are depending on a guarantee then buy within New Zealand.

The seller has offered to refund. I also specifically asked before purchasing if he was happy to sell to me in NZ, which obviously he was.
And no I dont feel I am depending on a guarantee. It is a brand new shock from a supposedly reputable supplier. I expect it to work wherever I buy it from.

**DMNTD:Me** · 6th February 2012, 16:08

Originally Posted by Gremlin

I'll take an 06 R1 for $50... this isn't a dodgy TM auction is it?

Cool....when did you want it? And no, not dodgy ya wally!
I'd rather move it sooner than later

**240** · 6th February 2012, 16:16

You buy overseas you take the risk.

**Bassmatt** · 6th February 2012, 16:16

Originally Posted by Gremlin

Well, that's the risk of buying overseas. From the sellers point of view, OK, so I give a refund, I'm in the US (assuming here), why should I refund any more than the purchase price?

Yes in the US. Why refund more than the purchase price.... well I ve been fucked around for three months trying to get a working shock its also three months he has had my money and I have had nothing to show for it and will have had the hassle of having to return it twice.

**FJRider** · 6th February 2012, 16:18

Originally Posted by Katman

Buying from overseas is not always what it's cracked up to be.

Not always ...

But when it does crack up .... the laughter from local suppliers/dealers ... drowns out the crying ...

**breakaway** · 6th February 2012, 16:24

You can protect yourself from getting a dud product when buying overseas. Just make sure you pay via paypal. If you get the goods and it turns out to be unacceptable but the seller mucks you around, charge back through Paypal. Only takes a couple of clicks. Sorted.

However if the product is faulty and you need to exchange it, that will always take ages. An acceptable compromise.

**Bassmatt** · 6th February 2012, 16:28

Originally Posted by breakaway

You can protect yourself from getting a dud product when buying overseas. Just make sure you pay via paypal. If you get the goods and it turns out to be unacceptable but the seller mucks you around, charge back through Paypal. Only takes a couple of clicks. Sorted.

However if the product is faulty and you need to exchange it, that will always take ages. An acceptable compromise.

Yep kicking myself for not using paypal.

**scumdog** · 6th February 2012, 17:15

Originally Posted by Jantar

When I buy from overseas I do not expect any product guarantee at all. That is just a risk I must accept with purchasing outside New Zealand. I would suggest you do the same.

A lot of overseas firms won't post to an address in another country as it makes it impossible for them to honour their guarantee.