What to do? Brand new bike faulty

[ScootMe]

Hi All, I am after some advice. 4 weeks ago I purchased a scooter from a store in Auckland. It has been back 5 times so far with electrical problems, which were fixed quite quickly (Headlight fell off, Indicator a switch broke, Bulb broke, Indicator cable broke) and tonight my bike cut out and wouldn't start and I had to push for 3 hours to get home as I couldn't afford a tow truck.

I have really had enough of this scooter and I am wondering what rights I have in regards to demanding my money back?

Thanks in advance.

[Gman71]

What make?

[EJK]

Must be a Chinese scooter...

[ScootMe]

What make?

It's an LML Belladonna 150cc

[ScootMe]

Must be a Chinese scooter...

Nope, Not Chinese and not cheap either.

[skippa1]

It's an LML Belladonna 150cc

nothing worse than pushing a cheap scooter

[Fast Eddie]

if you bought it from a dealership I'm sure you have some rights.

best to call someone that actually knows - consumer rights have a website - http://www.consumer.org.nz/reports/car-buyers-rights

says there they have to fix it in reasonable time - give you a replacement or refund...

yea id talk to dealer or someone that knows about law

[tnarg]

Check this web site. http://www.consumer.org.nz/reports/c...tting-it-right

[ScootMe]

Check this web site. http://www.consumer.org.nz/reports/c...tting-it-right

Thanks, That's is exactly what I was after. I would consider the bike unfit for purpose and unsafe.

[ScootMe]

if you bought it from a dealership I'm sure you have some rights.

best to call someone that actually knows - consumer rights have a website - http://www.consumer.org.nz/reports/car-buyers-rights

says there they have to fix it in reasonable time - give you a replacement or refund...

yea id talk to dealer or someone that knows about law

Thanks for that. Good advice.

If you were in my position, What would you do?

[davereid]

Hi All, I am after some advice. 4 weeks ago I purchased a scooter from a store in Auckland. It has been back 5 times so far with electrical problems, which were fixed quite quickly (Headlight fell off, Indicator a switch broke, Bulb broke, Indicator cable broke) and tonight my bike cut out and wouldn't start and I had to push for 3 hours to get home as I couldn't afford a tow truck.

I have really had enough of this scooter and I am wondering what rights I have in regards to demanding my money back?

Thanks in advance.

You have to give the importer the chance to put the faults right, before you can demand a refund. It seems that he is actually getting stuck in and repairing the faults as quickly as can be reasonably expected, but that doesn't alter the fact you are pushing your scooter more than riding it.

Not withstanding that, while its likely its another electrical gremlin, it cant really be proven until you get it fixed again. It could be a tank of dodgy petrol, or a whole range of things outside of the importers responsibility.

And it may be that shoddy assembly is the issue rather than the vehicle being a lemon - so its worth getting it fixed under warranty again, but asking them to take a careful look at the balance of the bike.

The importer will be aware that he is being watched, and may put a bit of effort in.

Good luck.

[Laava]

You have to give the importer the chance to put the faults right, before you can demand a refund. It seems that he is actually getting stuck in and repairing the faults as quickly as can be reasonably expected, but that doesn't alter the fact you are pushing your scooter more than riding it.

Not withstanding that, while its likely its another electrical gremlin, it cant really be proven until you get it fixed again. It could be a tank of dodgy petrol, or a whole range of things outside of the importers responsibility.

And it may be that shoddy assembly is the issue rather than the vehicle being a lemon - so its worth getting it fixed under warranty again, but asking them to take a careful look at the balance of the bike.

The importer will be aware that he is being watched, and may put a bit of effort in.

Good luck.

Headlight fell off, bulb broke, indicator cable broke, these are not "electrical gremlins" by the sound of it. Piss poor quality more like! Get your money back at all costs! If you have had that much go wrong already.....

[darkwolf]

I think you have been more than reasonable, you've given them plenty of opportunity to get it right. The key is how you approach it from there. If you go in and explain that after all the issues you have had, you have let them try and remedy the problem but after this you now need them to take it back.

Just don't get mad, and don't accept any fob offs.

The alternative is to go in raving mad threatening fair go and threatening to take them to the disputes tribunal etc.

Eventually both will work and you are right either way but one way will be easier and potentially leave you with a business relationship you may be able to rely on. The other will cause you frustration and leave you without transport for a while.

[ScootMe]

Headlight fell off, bulb broke, indicator cable broke, these are not "electrical gremlins" by the sound of it. Piss poor quality more like! Get your money back at all costs! If you have had that much go wrong already.....

I tend to agree with you. I am a patient person, but last time I took it in the mechanic was quite rude and short with me. Last time I went in I specifically asked them to check the electrics over as I was loosing faith in the bike. The mechanic was quite defensive and said it was great quality and it had all been checked twice before.

[ScootMe]

I think you have been more than reasonable, you've given them plenty of opportunity to get it right. The key is how you approach it from there. If you go in and explain that after all the issues you have had, you have let them try and remedy the problem but after this you now need them to take it back.

Just don't get mad, and don't accept any fob offs.

The alternative is to go in raving mad threatening fair go and threatening to take them to the disputes tribunal etc.

Eventually both will work and you are right either way but one way will be easier and potentially leave you with a business relationship you may be able to rely on. The other will cause you frustration and leave you without transport for a while.

I usually don't get mad, but after leaving work at 5pm and getting home just before 8 I was pretty furious. My main concern now is that I don't feel safe on the bike, and I don't think I ever will anymore.