What to do? Brand new bike faulty

[winston]

ask them if they are sure it wont brake down again.

if they say it wont break make them promise to pick you up if it does. if they say no ask for money back as they are admitting its crap. then by a yamaha dude

[ScootMe]

ask them if they are sure it wont brake down again.

if they say it wont break make them promise to pick you up if it does. if they say no ask for money back as they are admitting its crap. then by a yamaha dude

I just had a look at the scooter this morning, trying to get it running again and I noticed that the plastic around the air intake is all cracked and has a round a 5 mm space to let in unfiltered air. Also, the left indicator has now blown also (It was the right last time).

[5150]

but who is going to pay to have it towed to their location? It's 25 km from where I live?

Ask them "politely" to come and pick it up..... or else....

[KIPS powervalve]

Hi, I am beginning to understand your fury as I own an infamous Hyosung. You're in a powerful position though. I know it sounds tedious, but maybe you should look up your rights under the Consumer Guarantees Act. There are sections on faulty goods and remedies for failures. Clearly the dealership have had ample opportunity remedy the failure, so you will be covered under the Act. If it did go to court (heaven forbid that it wouldn't) you'd have a case to get some of the repair costs back too.

[Tigadee]

Yes, it was very expensive for a scooter. I thought I was buying quality workmanship and reliability. I guess not.

Get your money back and buy two China scooters, some duct tape and superglue. Anything breaks down on the China scootahs, you can fix with duct tape and/or superglue. All else fails, you can sniff the glue and duct tape yourself to the ceiling, it'll be some fun at least...

[HenryDorsetCase]

Thanks, That's is exactly what I was after. I would consider the bike unfit for purpose and unsafe.

How so? its just some minor nonessential teething troubles which have been repaired by the dealer, as they are required to. Stop being a whiny little bitch.

[KIPS powervalve]

Relevant sections to read are section 6, 7. Ss 18, and 19. Good luck!

[ScootMe]

How so? its just some minor nonessential teething troubles which have been repaired by the dealer, as they are required to. Stop being
a whiny little bitch.

Breaking down and not starting is a teething problem?

[Crasherfromwayback]

The alternative is to go in raving mad threatening fair go and threatening to take them to the disputes tribunal etc.
.

Don't take this option.

I tend to agree with you. I am a patient person, but last time I took it in the mechanic was quite rude and short with me. Last time I went in I specifically asked them to check the electrics over as I was loosing faith in the bike. The mechanic was quite defensive and said it was great quality and it had all been checked twice before.

I usually don't get mad, but after leaving work at 5pm and getting home just before 8 I was pretty furious. My main concern now is that I don't feel safe on the bike, and I don't think I ever will anymore.

You've been more than patient with it, and if the mechanic has been rude or short with you he's a tool. Ask to speak to the manager/owner of the store. Outline everything that's happened, and tell him/her that basically if they can't get the bike to do what it's supposed to do, you'll be seeking a full refund.

[Swoop]

First of all, DOCUMENT everything.

Write down dates of everything and things that happened on that date.
Everything that didn't work or broke/failed. Dealings (including phone calls to dealer, pushing the scroter from exact location to exact location, etc, etc).
Since you purchased a brand new scroter, request that you are provided with a loan scroter to use while they fix the problem.

Write down conversations had with mechanic / dealer, whether in person or over the phone.

If/when you need to "officially" complain, your case will be far stronger.

The mechanic was quite defensive and said it was great quality and it had all been checked twice before.

By whom? The tea lady? The toilet cleaner? The apprentice?




A colleague went through this with a brand new car. After a little while he had a meeting with the dealer principal. He said "before we discuss the matter, please read this" and handed over his 2 pages of documented faults and dealings with the dealership's mechanics.
After a VERY slow read of the pages the dealer slid the papers to the side and said "what can we do to fix this problem and make you happy".
A solution was found and both parties parted happily.

[willytheekid]

Breaking down and not starting is a teething problem?

So sorry to read about how much shit you have been through, never nice to invest in a new bike and have drama after drama

Read the two below posts....they are right on the money.
...and as for the "mechanic"...Pffft...do it once...do it right! your safety depends on his workmanship!

Hope it all works out for ya mate

Don't take this option
You've been more than patient with it, and if the mechanic has been rude or short with you he's a tool. Ask to speak to the manager/owner of the store. Outline everything that's happened, and tell him/her that basically if they can't get the bike to do what it's supposed to do, you'll be seeking a full refund.

+1

First of all, DOCUMENT everything.

Write down dates of everything and things that happened on that date.
Everything that didn't work or broke/failed. Dealings (including phone calls to dealer, pushing the scroter from exact location to exact location, etc, etc).
Since you purchased a brand new scroter, request that you are provided with a loan scroter to use while they fix the problem.

Write down conversations had with mechanic / dealer, whether in person or over the phone.

If/when you need to "officially" complain, your case will be far stronger.

By whom? The tea lady? The toilet cleaner? The apprentice?

A colleague went through this with a brand new car. After a little while he had a meeting with the dealer principal. He said "before we discuss the matter, please read this" and handed over his 2 pages of documented faults and dealings with the dealership's mechanics.
After a VERY slow read of the pages the dealer slid the papers to the side and said "what can we do to fix this problem and make you happy".
A solution was found and both parties parted happily.

+1

[HenryDorsetCase]

So sorry to read about how much shit you have been through, never nice to invest in a new bike and have drama after drama

Read the two below posts....they are right on the money.

I actually agree with this.

Also I have a Suzuki AN125 for sale which is utterly reliable.

[ScootMe]

So sorry to read about how much shit you have been through, never nice to invest in a new bike and have drama after drama

Read the two below posts....they are right on the money.
...and as for the "mechanic"...Pffft...do it once...do it right! your safety depends on his workmanship!

Hope it all works out for ya mate



+1



+1

Thanks for the empathy. It's has been a pretty disappointing experience so far. I also agree with those two points and am working through them today.

The owner has agreed to pay for the tow and is currently working on the bike, I have made it clear that this is the last change I will give them to get it right, If not I will be asking for a full refund. Hopefully it will be fixed up and no more faults, but I have my doubts.

[willytheekid]

....Hopefully it will be fixed up and no more faults, but I have my doubts.

So would I if headlights etc started falling off my bike after my mechinc had "fixed it" (luckily my mechanic does it right the first time....I think he knows how fussy and unforgiving I am lol)

Once again, truly hope everything works out for ya


oh yeah...welcome to KB mate (And please remember...don't feed the animals!...they bite!)

[GSXRjohn]

If they refuse take them to the Small claims court and I bet they will cough up then!

The bike is not fit for purpose they are not designed to be pushed home!