Why are Auckland dealerships so rubbish?

[Jantar]

Does this mean you have bought a bike from White Trash then?

I shopped in Welling as well, and don't regret it. Even after Crasher offered me a deal, I still went to my local dealer to see if he could match it. He couldn't.

[Glowerss]

Does this mean you have bought a bike from White Trash then?

Not yet, but its certainly looking likely. He's certainly a big help and great to deal with.

I hope you visited a large percentage of the shops to tar them all with the same brush?

Sure, there are bad ones, and probably every dealership has at least one customer who reckons they're shit. Doesn't make them all bad...

Yeah fair enough, if I could retitle the thread id put the word "most" in it. But I did visit most of the big names, and the reception was largely the same.

However, I certainly don't believe in bagging people/companies unfairly, which is why I left all of the names out with the exception of one, which was more then warranted. General dislike of something tends to have little impact on a companies public imagine unless named explicitly I've found.

I have no doubt there are some good shops out there, I've just yet to find them. They all appear to be hiding in Wellington.

[EJK]

What is it with motorcycle shops in Auckland? Or is it just me? Maybe its the shops I'm visiting?

It's Auckland mate. Jafas are dicks.

[gammaguy]

because they dont get paid enough

because they are sick of selling crap used bikes to none the wiser buyers

because they actually want to be a computer programmer but this job will do in the meantime

because thei boss doesnt give a toss either

because the coffee in the tearoom is rubbish

because they know that the only way to advance their carreer in the industry is to leave and start their own shop

because for every knowledgeable buyer there are ten dickheads who wouldnt notice anything

because the industry in NZ is run by enthusiasts who sometimes are businesspeople and sometimes not

because young post adolescent salespeople have a bad attitude to anyone who questions them

just because............



vote with your feet,buy somewhere else,then email the manager with a picture of the bike you did not buy from them

maybe you will make a diference,but dont count on it.


There are some very succesful shops in NZ(some Wellington ones spring to mind) and there are some crap ones.

Dont worry about it,in the end it is their loss.,

[sinfull]

Not yet, but its certainly looking likely. He's certainly a big help and great to deal with.



.

You forgot to add the fact he is in Wellingtons (Hutt) TSS Red Baron, his contact number, the fact he accepts bribes in cake etc

Think the second hand market is not what most of the shops (salesmen) you visited are interested in, i'd say the salesmen get SFA as a commission on em and most are moved on through trade me with a reserve so they just get the coin they paid for em .

Know when i first started looking for an old learner for the Mrs WMC had a bloody wharehouse full of trade ins, there was fuckin heaps !

[Maha]

I hope you visited a large percentage of the shops to tar them all with the same brush?

Sure, there are bad ones, and probably every dealership has at least one customer who reckons they're shit. Doesn't make them all bad...

Reads like two were visited which clearly is not all.
Red Baron is the only bike shop I have no intention of stepping into again. Once really was enough.
North Shore (Barrys Point Road) have great bike shops...bike mecca really.
Botany Honda out east?
We have had real good buying experience at Colemans..
North Harbour Yamaha were great to deal with..
I have purchased three bikes from Holeshot in the past..
Purchased off two local shops also.

[Tigadee]

Yeah fair enough, if I could retitle the thread id put the word "most" in it. But I did visit most of the big names, and the reception was largely the same.

They just didn't like Yanks from Chicago...

[tbs]

You shouldn't be too surprised really.
I've found this over the years where people get a job in a shop dealing with their hobby. Most of my experience has been with mountain bikes, but I imagine it is exactly the same with motorbikes. A lot of bike shop staff got their job because they like bikes and they want the staff discount or they just want to be surrounded in their main interest in life. But if you want to do well in business, it isn't enough to just like the stuff you're selling. You have to like people too. You have a short time to strike up a relationship with customers and make them want to buy from you. Years ago I read the book "How to Win Friends and Influence People" and the main point of the entire book was that you have to actively take an interest in people, and it isn't something that can be faked. Dealing in retail and service, (as I do) you get plenty of wallies coming in and wasting your time, but if you let it get you jaded, and lose interest in people you may was well go and find another job. Some guys, like White Trash and from what I've gathered, Crasher from Way Back are obviously good at it. If someone is willing to spend time talking even when they know I'm not about to spend money, then I'm 10x more likely to go back and spend money at a later date.

Shop staff take note. It's not rocket science after all.

[Katman]

Some guys, like White Trash and from what I've gathered, Crasher from Way Back are obviously good at it. If someone is willing to spend time talking even when they know I'm not about to spend money, then I'm 10x more likely to go back and spend money at a later date.

To be fair they're probably just really excited that someone wants to talk to them.

[rossirep]

if you want truly shit service ya should check out CASBLOTS here in Chch.. ask anyone down here and they will tell ya just how shit they are..
But as for great service ya cant go past T.P Yamaha and Avon City Shitzuki.. top of the pops in my books and always have nice coffee on hand.

[merv]

Trashy is a good bloke. Where is he by the way, has this thread made his head too big to fit through the door to come post here?

Seriously, the job of a salesman is to know people and adjust their approach to suit the client. All people are different and no use talking all extroverted and loud at a quiet introvert for example or the reverse which seems the more common thing for bike shops.

Funny isn't it that an interest in bikes seems to have produced so many bike shop guys that just grunt and can't smile at a customer or get grumpy and argumentative when someone questions what they have to say.

[Kermit250]

Red Baron Mount Maunganui seem to be the polar opposite of their Auckland counterpart. I've found them to be nothing but friendly and helpful regardless of if I was spending or not.

Don't write off an area just because of a few bad lemons

[Maha]

Red Baron Mount Maunganui seem to be the polar opposite of their Auckland counterpart. I've found them to be nothing but friendly and helpful regardless of if I was spending or not.

Don't write off an area just because of a few bad lemons

That is absolutely true.
I have found the dealerships that I have dealed with over the years, to be nothing but on the money.

I went ot look at a brand new bike one day, and mentioned another bike I had had my eye on for a few months...turned out, they still had it there.
The salesman informed that the 2nd hand Yamaha would be the better by over the new Suzuki ...99hp V 68hp from memory?
I bought the YZF.

[Merlin.pgd]

What is it with motorcycle shops in Auckland? Or is it just me? Maybe its the shops I'm visiting?

...

When I pointed out RB Wellington had a better version of same bike for over 1k less, I was told to essentially buy it from them.

Fortunately, I got in touch with Whitetrash who is a bike selling superstar, and has been brilliant to deal with.
/rant off.

I absolutely understand what you mean mate! I live in Auckland, but i got my bike form a very nice dealership in Whangarei and I was happy with the price and the condition of the bike, it was much much better than any of the ones I came a cross in Auckland.

[Crasherfromwayback]

I did, and don't regret it. Even after WT offered me a deal, I still went to my local dealer to see if he could match it. He couldn't.

lol. Whilst it can and has been said that I'm white trash...I'm not THE White Trash. That be James Mair out at TSS.

I'm glad you purchased your GSX1250TNAB from me, not him Malcolm!

Pete