At the car dealership I work at we trade anything, including bikes. And recently I've traded a couple little gems. One of them sold on the weekend, and we needed to put a new tyre on it. The local agent for this model quoted us 5 days to get the tyre in, which was just too long as we needed to deliver it tomorrow. A quick call to Budgets and a tyre was sorted on the spot. However, this is not the reason for the thumbs up. See we're a car yard, and no one but me has a bike license. And I can't ride the bike, as it isn't set up for my ah 'specials needs' shall we say. So Bill popped down to the warrant shop, rode the bike back to his shop, fitted the tyre and is dropping the bike back tomorrow. Fantastic service.
Now I'm not saying that Bill will do that for every customer (like I said I'm pretty special) but in an age where most people go out of their way to complain so quickly I figure it's the right thing to go out of my way to praise.
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