Red Baron Motorcycles

**Usarka** · 17th December 2012, 20:58

Originally Posted by Crasherfromwayback

And I really do appreciate you doing so! Chuffed to hear you're liking the bike.

Pete

Can I have a bag?

**trumpy** · 17th December 2012, 21:37

Only if you're speshul.........

**Disco Dan** · 17th December 2012, 23:46

Originally Posted by gammaguy

maybe thats why I run a successful business and others dont.....

Look at bottom left of attached picture. I simply went to the next website for parts...

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**Disco Dan** · 17th December 2012, 23:51

Originally Posted by bones135

Heard some pretty negative comments here about Red Baron, just want to say for me personally....great bunch of guys. Nick in Auckland, Owen & Steve in the Mount. Cheers guys, awesome to deal with & no issues whatsoever. Cant see what the fuss was with others here & can only go by my own dealings with them so yea.....Top marks Red Baron

I am sure you had a wonderful experience. Most do when bike under warranty. "yes sir, three bags full sir..."

Whenever I have visited RB their stock was more expensive than other places, the staff were not as knowledgeable on their products and when they suggested an alternative item... oh dear. Not in stock.

Don't know about their workshop... have to admit I have never dared ask them to work on my bike. I have heard too many horror stories... loose chains, forgetting to tighten bolts etc etc

Staff change though, I am sure if you go back in a few weeks all the sales staff will be different.

**bosslady** · 18th December 2012, 20:36

Originally Posted by FJRider

If more and more people buy gear/parts online ... costs to get work done in any dealership can only increase. Or the the number of dealerships reduced.

Look after the guys that look after you.

If you don't care ... neither will they.

Agree. Can't personally apply this to motorbike-ing however this rings true in my occupation where I regularly deal with suppliers etc.

**Tigadee** · 19th December 2012, 07:06

Originally Posted by Crasherfromwayback

And I really do appreciate you doing so! Chuffed to hear you're liking the bike.

What? None of that famous coffee was served up?

**Crasherfromwayback** · 19th December 2012, 07:38

Originally Posted by Tigadee

What? None of that famous coffee was served up?

Pretty sure I wowed him with it!

**Metal Doctor** · 19th December 2012, 08:09

i do like RB's showroom! some nice new bikes and some cool second hand ones too, and sometimes there are a coupe of exotic lovleys in there! if im driving around i usually pop in for a look round! its better than looking through magazines!

**G4L4XY** · 19th December 2012, 12:35

Originally Posted by Disco Dan

Look at bottom left of attached picture. I simply went to the next website for parts...

hahaha, thats about as helpful as honda's "accessories" section on their website...non existent!

**5150** · 19th December 2012, 12:51

Originally Posted by FJRider

If more and more people buy gear/parts online ... costs to get work done in any dealership can only increase. Or the the number of dealerships reduced.

Look after the guys that look after you.

If you don't care ... neither will they.

That is only true to a point.

I don't mind at all supporting my local dealer. And often do.
But when their price is 400-500 (or more) dearer then what I can pay for the same product from overseas websites and that includes the freight and taxes, then i will draw the line.

**imdying** · 19th December 2012, 13:29

Originally Posted by FJRider

Look after the guys that look after you.

If you don't care ... neither will they.

lol... typical Kiwi attitude... because getting paid to care isn't enough.

**Maha** · 19th December 2012, 15:02

The two shops are not connected in any way, any negative stuff has always been directed at ther Auckland shop. There is also a Red Baron in Wellington.

**1billyboy** · 20th December 2012, 21:37

They have been really go for me in all my dealings with them. One time needed some new indicators that where no long being made. They found something similar at a good price.

**GrayWolf** · 21st December 2012, 18:03

Originally Posted by gammaguy

what a crock

my customers dont care about me at all,its my job to make sure they get what they want, when they want at the best prices

its my job to care,not theirs

maybe thats why I run a successful business and others dont.....

yes you're right it IS your job to care, BUT, what a crock as well

IF you CARE? your customers do 'CARE', they come back for repeat business.
I'll go to my local dealer, (who also happens to be a Red Baron affiliated dealer) first and ask if they can get or provide an item I want... 75% of the time they will get it, and I am prepared to pay the little bit extra above the online retailers BECAUSE I get good service.