Motorbike shop punished for sluggish repair

**Interceptor** · 16th July 2013, 17:10

How long it too long for a bike repair?

Motorbike shop punished for sluggish repair:

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10898888

A motorbike shop in Auckland has been told to refund a customer for the full cost of his specialist Italian-made bike after it took three months to complete a repair...

**The Reibz** · 16th July 2013, 17:45

Wouldn't expect anything less from Red Barron to be quite honest. There parts service is the main reason why I will never use the dynoservices they offer either. Just another big company run by a money hungry fuckwit. I wouldn't buy another bike off them either.

**Oakie** · 16th July 2013, 17:54

'his specialist Italian-made bike'

Is there not a clue there that it won't be an in one day, out the next deal ... especially if they are repairing a seized engine. But yeah ... three months is a fair chunk of time I guess.

**fridayflash** · 16th July 2013, 18:22

bit long alright, i wonder why the aprillia parts dept takes so long when we can get bits from europe or us
in 7 to 14 days

**Drew** · 16th July 2013, 18:26

Originally Posted by Oakie

'his specialist Italian-made bike'

Is there not a clue there that it won't be an in one day, out the next deal ... especially if they are repairing a seized engine. But yeah ... three months is a fair chunk of time I guess.

I'm thinking it can only have been an RS125. So a slug and barrel shouldn't take six weeks...

Originally Posted by fridayflash

bit long alright, i wonder why the aprillia parts dept takes so long when we can get bits from europe or us
in 7 to 14 days

But it is quite common for factory bits to take a lot longer to get here for dealers. Crasherfromwayback once explained why, I remember thinking it made sense, and promptly forgot the details knowing all was right in the world.

**Madness** · 16th July 2013, 18:27

"Specialist Italian Made Bike" my arse. For $8.5k new it has to be a scroter, surely?

**Crasherfromwayback** · 16th July 2013, 18:30

Originally Posted by Drew

. Crasherfromwayback once explained why, I remember thinking it made sense, and promptly forgot the details knowing all was right in the world.

As dealers we're tied in by the NZ distributor to get ALL of our genuine parts through them. If it was a used bike (so the warranty was on us anyway)...we could get one of the staff to sort the bits quicker via an over seas dealer etc to keep the customer happy. But as a brand new bike under factory warranty...if we didn't source the parts through the distributor, we'd obviously not get paid for the job. They should take Aprilia NZ to task over their shit supply service.

**Drew** · 16th July 2013, 18:32

There ya go see?

Right with the world

**fridayflash** · 16th July 2013, 18:33

Originally Posted by Crasherfromwayback

As dealers we're tied in by the NZ distributor to get ALL of our genuine parts through them. If it was a used bike (so the warranty was on us anyway)...we could get one of the staff to sort the bits quicker via an over seas dealer etc to keep the customer happy. But as a brand new bike under factory warranty...if we didn't source the parts through the distributor, we'd obviously not get paid for the job. They should take Aprilia NZ to task over their shit supply service.

aha, i see....
and yep i thought it musta been an rs125

**Crasherfromwayback** · 16th July 2013, 18:34

Originally Posted by fridayflash

aha, i see....

Yeah can suck at times because your hands are tied to a certain extent. But I can obviously see it from the poor old customers side too. They don't (and shouldn't) give a shit who's fault it is...they just (rightfully so) want their fucking bike back!

**fridayflash** · 16th July 2013, 18:41

should the importer/distributor be expected to hold an amount of model specific spares in the country?
i know they cant prepare for every possibility, but say a two stroke 125 is gunna need a rebuild sooner or later
altho they might be good for 30,000kms for all i know

**Gremlin** · 16th July 2013, 18:43

Who's the distributor for Aprilia?

Me thinks it's more about the supply chain... and that particular supply chain is rather well known.

As for time? 2 months off the road for my BMW, start to finish, insurance repair job of $18k, lot of parts required, assessment, parts order, fitting of parts etc.

**98tls** · 16th July 2013, 18:45

Originally Posted by Crasherfromwayback

As dealers we're tied in by the NZ distributor to get ALL of our genuine parts through them. If it was a used bike (so the warranty was on us anyway)...we could get one of the staff to sort the bits quicker via an over seas dealer etc to keep the customer happy. But as a brand new bike under factory warranty...if we didn't source the parts through the distributor, we'd obviously not get paid for the job. They should take Aprilia NZ to task over their shit supply service.

Mate this off topic but...a Suzuki dealer orders a brand new tank from Suzuki,all good until it turns up and he finds

hes made a bluey and ordered the wrong colour tank,he orders another the right colour bur cant return the tank to Suzuki

Hes a great bloke and i felt sorry for him to be honest and never actually asked him why he couldnt send it back,its still there for sure and a brand new tank for a TL1000 is not something a dealer in a small town needs to have in stock for sure.So why cant it go back?

**Crasherfromwayback** · 16th July 2013, 18:52

Originally Posted by 98tls

Mate this off topic but...a Suzuki dealer orders a brand new tank from Suzuki,all good until it turns up and he finds

hes made a bluey and ordered the wrong colour tank,he orders another the right colour bur cant return the tank to Suzuki

Hes a great bloke and i felt sorry for him to be honest and never actually asked him why he couldnt send it back,its still there for sure and a brand new tank for a TL1000 is not something a dealer in a small town needs to have in stock for sure.So why cant it go back?

The distributor will take it back if returned (normally) within 7 days IF it came from their stock. If it's an air frieght item...you own it. And I must say...if they dealer has fucked up...fair enough too. Else the poor old Distributor would have millions of dollars worth of dead stock sent back to them by numpties. I was the spares and acc manager for Brisbane Yamaha years ago...and we did an insurance job and an FJ1200. We needed a full decal kit...and I asked the parts boy to TRIPLE check that we didn't have it in stock (as we had a few) before ordering it. It was $500.00 odd worth of decals some 20 years ago...so not cheap. Yamaha Aust didn't have it...so we back ordered it. Turns up 2 weeks later...soon as I saw it I knew I'd seen one like it in stock. Couldn't return it...and fair enough. I wasn't a happy camper though. $500.00 dollars worth of dead stock I could've done with shifting!

**98tls** · 16th July 2013, 18:56

Originally Posted by Crasherfromwayback

The distributor will take it back if returned (normally) within 7 days IF it came from their stock. If it's an air frieght item...you own it. And I must say...if they dealer has fucked up...fair enough too. Else the poor old Distributor would have millions of dollars worth of dead stock sent back to them by numpties. I was the spares and acc manager for Brisbane Yamaha years ago...and we did an insurance job and an FJ1200. We needed a full decal kit...and I asked the parts boy to TRIPLE check that we didn't have it in stock (as we had a few) before ordering it. It was $500.00 odd worth of decals some 20 years ago...so not cheap. Yamaha Aust didn't have it...so we back ordered it. Turns up 2 weeks later...soon as I saw it I knew I'd seen one like it in stock. Couldn't return it...and fair enough. I wasn't a happy camper though. $500.00 dollars worth of dead stock I could've done with shifting!

Fair enough,from memory the tank came direct from Japan.