I think you can still do it though the bikes have to be bought here,but collected from the factory?Originally Posted by Gremlin
Forum whore
I think you can still do it though the bikes have to be bought here,but collected from the factory?
Forum whore
Yep, dutch auctions. Often manipulated by the customer with economy of truth. ''Whatshisname the dealer said he would cut $500 more off your price''. Or he will give me more for my trade. It helps to have an ethical relationship with fellow dealers to find out what the truth actually is because while dealers always get maligned there are some pretty dodgy customers out there who play mind games.
Forum whore
G'arn... customers wouldn't think of playing one dealer off against another, would they..?
You don't get to be an old dog without learning a few tricks.
Shorai Powersports batteries are very trick!
Forum whore
best place to get the correct answer would be go to the comsumers institute or whatever they call themselves these days, i know a few year ago there was a thing that under NZ law local importers had to honour warranties on parrallel imports tho that may have been changed,
personally dont agree with local importers having to honour stuff that has been imported privately. as has already been said, lets support local and keep our shops open
Hardcore Biker
(Man I am going to kick myself for chiming in)
The used vehicle market argument aside, if a customer can buy a vehicle from a dealer overseas, pay to have it shipped to NZ, a far cry from most manufacturers, and get it on the road for a significant percentage less than buying it here, what is wrong with this picture?
Yes, that American dealer can get a better deal with bigger volumes, and perhaps there are taxes and such that alter the price. And I know the consumer guarantees act provides some potential overheads that need to be covered somehow. But why isn't this comunicated better to the customer, so they know what they are getting by purchasing from a dealer in NZ? And how many times do we see retailers try to wriggle out of obligations provided by the act?
My view on this is from the IT world where eletronics often get sold with a '1 year warranty' for something that I know has a life expectancy of ~5 years. But at 370 days a number of retailers will try to send you packing, and either deny your rights, or just make it not worth your time. Joy.
On the software front it is even worse. A digital product, which often has less support if you are outside of the U.S. still get charged at up to 50% more. There is no shipping. There is not 1 bit difference between my copy and the copy of someone with an American address, yet I pay 50% more. How does that work. We both pay direct to the same store. Yet we pay the NZ tax.
All I can say is Bah! Humbug! Pass me another locally brewed beer.
There are 10 types of people in the world: those who understand binary, and those that do not.
"channellling the Pleideans"
KTM might be a special case whereby the warranty applies worldwide? And I can think of at least one instance whre a local distributor (eventually) honoured a recall for a fault even on secondhand Jap import vehicles: remember the brake recall a few years ago with Mitsubishi brakes?
My (somewhat incoherent) thought on this is that anyone who holds themself out as an "authorised dealer" whould look after that manufacturers product: but of course on a full recourse basis to the manufacturer.
Thats what should happen. What actually happens is a mystery and, from a customer's perspective, your problems with your badly worded or one sided or stupidly arcane contracts in the crazy pyramid scheme world of having distributors - manufacturers and dealers, all with different responsibilities and obligations to each other (and seemingly none to the customers.....) is not, or shouldn't be, my concern.
An interesting current example of the flattening of that hierarchy is with Tesla in the US. The US has a law that says a manufacturer cannot set up dealerships and sell direct to the public: (on the books from way back in the day when the big 3 ruled the roost): Tesla have been successful in having that overturned.
In 2013 we don't need multiple layers of management - an entirely flat business model could and should be the norm. Remember all the rants by punters on here about shit warranty service? thats a symptom of a thoroughly broken business model.
I thought elections were decided by angry posts on social media. - F5 Dave
"channellling the Pleideans"
a friend of mine did exactly that a few years back with a Land Rover Defender 90. Still owns it in fact. It came from ZA via Straya. I nearly bought one myself but didnt have the coin at the time.(Man I am going to kick myself for chiming in)
The used vehicle market argument aside, if a customer can buy a vehicle from a dealer overseas, pay to have it shipped to NZ, a far cry from most manufacturers, and get it on the road for a significant percentage less than buying it here, what is wrong with this picture?
Yes, that American dealer can get a better deal with bigger volumes, and perhaps there are taxes and such that alter the price. And I know the consumer guarantees act provides some potential overheads that need to be covered somehow. But why isn't this comunicated better to the customer, so they know what they are getting by purchasing from a dealer in NZ? And how many times do we see retailers try to wriggle out of obligations provided by the act?
My view on this is from the IT world where eletronics often get sold with a '1 year warranty' for something that I know has a life expectancy of ~5 years. But at 370 days a number of retailers will try to send you packing, and either deny your rights, or just make it not worth your time. Joy.
On the software front it is even worse. A digital product, which often has less support if you are outside of the U.S. still get charged at up to 50% more. There is no shipping. There is not 1 bit difference between my copy and the copy of someone with an American address, yet I pay 50% more. How does that work. We both pay direct to the same store. Yet we pay the NZ tax.
All I can say is Bah! Humbug! Pass me another locally brewed beer.
I thought elections were decided by angry posts on social media. - F5 Dave
Fully qualified Sifter.
I agree 100%. I'd love it to be that way.
"channellling the Pleideans"
yep. but the world we live in is far from ideal innit.
I mean, I'd like to have just gotten back from an overland trip from Vladivostok to Chermany on a 1948 BSA (like the dude I met earlier this week) and yet, here I am.....
I thought elections were decided by angry posts on social media. - F5 Dave
Highway Biker
Why wouldnt they ?
The profit a bike shop makes from the sale of a bike isnt/shouldnt be used to fund warranty repairs
If the brand has a worldwide warranty policy then it really shouldnt be an issue.
When a shop does a warranty repair, a recall, or whatever, it is done on behalf of the manufacturer.
The issue of who is paying is between the workshop and the manufacturer, usually via the local importer.
The profit the factory has made is used to fund warranty repairs, recalls etc.
The only time a shops profit gets used up in "warranty" work is if their customer uses the CGA
I know warranty work isnt a money spinner and can initially be a loser but you may have just gained another customer.
Manufacturers dont want their customers going for a ride to another city, another state, another country, have a problem and get told they have to take it back to where they bought from.
A few years ago a friend of mine had his vrod crankcases replaced under warranty. Bought the bike s/h ex USA, 3 months later blew a headgasket, turns out there were some faulty crankcases in a few bikes and his was one of them.
Whole job covered covered by warranty recall.
Many moons ago when Harleys started to take off a certain dealer in CHCH used to do demon deals NZ wide. fly ride, free oil etc etc etc.
Our old pal Beckhaus was really pissed at having to do warranty work for these bikes, but got the hard word from Morgan and Wacker to do it
LW had to pull his head in a bit as well
But the world didnt stop spinning, LW used to do warranty work down south for bikes that had been bought up north, no problems.
Forum whore
Some fair points and some theory. But the reality is that especially on the bigger jobs the loss that the dealer will make can be substantial. So in practice it does come out of their profit which all too often is miniscule. How do I know that? I used to be a dealer.
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