Me, Red Baron and 6 month anniversary

[nerrrd]

I'm really trying to be polite with every person in my life. I think that it was the wrong position in this process. Because now, when I created a post on KB I received calls from managers saying that they are doing their best and now controlling the situation to make sure I will get my bike asap. Seriously guys, where were you during these 6 months...

Really feel for you, I would have gone mental long before this. Good on you for shaming them in public, they royally deserve it.

[Maha]

And a tiny story about what I think is a real Kiwi style service:
There is a small coffee shop near my home. They have cakes and sandwiches. I visit it three times a week. Usually it is the same days and same time. I always ask for specific coffee and a cake that I really like. I like those moments when I can have a short talk with the owner and forget about the life flow outside the cafe. But another day my favorite cake was not there. Well not a big deal really. I would try something else .. but the owner said that as there is no my favorite cake he will treat me. And he just made a king sandwich in a secret way and it was free. The owner made the situation just a little bit personal. I costed him 5 minutes and couple of dollars but he got more than a satisfied customer that is telling everyone now about that small but awesome coffee shop.

I had the thing going here where I live, about two years ago, I use to go into our local Subway everyday around the same time (yes everyday/five days a week) and order the same sub. they got to know me so well that they did not have to ask what went on it, I did not have to talk other that say hello when I walked in, even the three sauce's would be ready waiting at the end.
Years ago when I lived in Papatoetoe, the local servo would have my smokes on the counter ready when pulled in to gas up.. I no longer smoke and only visit subway once a week now, both additions have left my psyche.

PS: I had one experience at RB years ago and wont go back for a repeat.
PPS: Been trying to contact Cycletreads re new tyres, two emails and one voice message left...still waiting.

[nzspokes]

I was really keen on a Aprilia Tuono, in yellow.

No way in hell I would buy one now.

Hope your bike gets sorted.

[BigAl]

Apparently the bike market has been suffering over recent times due to economic downturn and then you hear about shit service like this.


How do shops like Red Baron stay open?

[Maha]

I was really keen on a Aprilia Tuono, in yellow.

No way in hell I would buy one now.

Hope your bike gets sorted.

...and the price had nothing to do with it eh

If they had a bike I was really keen on, I would do a Dealer to Dealer and buy it that way.

[Bikemad]

Been trying to contact Cycletreads re new tyres, two emails and one voice message left...still waiting.

give AJ at motohaus a go..........workshop below motomail

[nuts]

If there is no bloody parts in the world, where do you suggest the bike shop gets them from, Do you really believe the shop is doing this on purpose just to piss you off ?? do you think they want the bad publicity? do you think they injoy people shouting at them?? the problem lies fair and square with the distributer and the manufacturer problem is you cant really talk to them, you should ask Hitcher about his experiance and what his local shop had to put up with.

[Maha]

give AJ at motohaus a go..........workshop below motomail

Didn't know they did tyres there?
I am after Michelin Pilot Road3B-17 for the rear and a 120/70-17 PR3 for the front.

[nerrrd]

give AJ at motohaus a go..........workshop below motomail

+1 for AJ, got my roadtech Z6's from there for $499 fitted, Cycletreads quoted me over $600 but I think that was retail, they might have done a deal if I'd asked?

If there is no bloody parts in the world, where do you suggest the bike shop gets them from, Do you really believe the shop is doing this on purpose just to piss you off ?? do you think they want the bad publicity? do you think they injoy people shouting at them?? the problem lies fair and square with the distributer and the manufacturer problem is you cant really talk to them, you should ask Hitcher about his experiance and what his local shop had to put up with.

Whoever fault it is, it's certainly not his. 6 months shows plenty of understanding IMHO. But yeah I get that the local distributors don't care about small orders, having waited months myself for ordered items not to arrive and then ordering them online and getting them in a matter of days. It's a strange world we live in these days.

[nuts]

He crashed his bike whos fault is that. and he has been riding his bike from what I understand so hasnt been with out his bike for 6 months but has been riding a damaged bike and only because bloody Aprilia dont have a couple of the parts. thats what believe any way. the blame has to be rested on the manufacturer for not having the parts not the shop as the dont make them and certinly cant hold onto every single part that that may be needed for every single bike ever sold thats the manucturer and or the distributer, the poor bloody bike shop always gets its arse kicked becuase you guys can see them. Im sure when they took the job on they thought they could get the parts as would be reasanable you would think ??? but ohh no and then the shit hits the fan and then the shop is bloody useless and everone working in the shop are arse holes what a load of crap open your eyes people.

[nzspokes]

He crashed his bike whos fault is that. and he has been riding his bike from what I understand so hasnt been with out his bike for 6 months but has been riding a damaged bike and only because bloody Aprilia dont have a couple of the parts. thats what believe any way. the blame has to be rested on the manufacturer for not having the parts not the shop as the dont make them and certinly cant hold onto every single part that that may be needed for every single bike ever sold thats the manucturer and or the distributer, the poor bloody bike shop always gets its arse kicked becuase you guys can see them. Im sure when they took the job on they thought they could get the parts as would be reasanable you would think ??? but ohh no and then the shit hits the fan and then the shop is bloody useless and everone working in the shop are arse holes what a load of crap open your eyes people.

Wow that was hard to read.

[Madness]

I'm really trying to be polite with every person in my life.

Me too. It's not always easy though, eh?

[Jantar]

If there is no bloody parts in the world, where do you suggest the bike shop gets them from, Do you really believe the shop is doing this on purpose just to piss you off ?? do you think they want the bad publicity? do you think they injoy people shouting at them?? the problem lies fair and square with the distributer and the manufacturer problem is you cant really talk to them, you should ask Hitcher about his experiance and what his local shop had to put up with.

"If there is no bloody parts in the world" then the bike shop should have told the insurance company that and the bike would be written off, payout made, and problems solved in a much shorter time frame.

[Mom]

"If there is no bloody parts in the world" then the bike shop should have told the insurance company that and the bike would be written off, payout made, and problems solved in a much shorter time frame.

I think he must work for Red Baron myself

Ridiculous situation. Yours is a good solution.

[gammaguy]

I had the thing going here where I live, about two years ago, I use to go into our local Subway everyday around the same time (yes everyday/five days a week) and order the same sub. they got to know me so well that they did not have to ask what went on it, I did not have to talk other that say hello when I walked in, even the three sauce's would be ready waiting at the end.
Years ago when I lived in Papatoetoe, the local servo would have my smokes on the counter ready when pulled in to gas up.. I no longer smoke and only visit subway once a week now, both additions have left my psyche.

PS: I had one experience at RB years ago and wont go back for a repeat.
PPS: Been trying to contact Cycletreads re new tyres, two emails and one voice message left...still waiting.

theres a subway right near where I live,so no surprises I have lunch there 3-5 times a week

The staff there know exactly what I like and its always made without a word,just a friendly hello and a smile.

Great service,thats why I always go there

not really rocket science,shame a lot of bike shops I could name dont seem to have learned this

as for cycletreads.....I dealt with them recently,a really nice lady called Dianne in the mail order dept,and she was very helpful and even....shock......rang me back after I left a message.As usual,it comes down to people and service.