Me, Red Baron and 6 month anniversary

[actungbaby]

I realize that anything might happen but why couldn't they just tell me that. I could purchase the parts from states with one week delivery. Instead of that they were telling me about next week... This is the main problem.


Today they called me and said that the process was started. Contact them in a week...


I'm really new to all insurance related things. That is my first case and I thought there is nothing much insurance company can do. Am I right?

No theres everthing there can do in fact its there job to fix this you shouldint even have to rin the bike shop not your problem .

it unexcaptable to wait 6 months period I whould ask to speak to the manager and demand your bike be fixed and if cant answer with some answers go to citizen advice.

[actungbaby]

You could also stand naked on the roof of your house and practice Australian bird calls. An insurance company will not spend a cent more than it needs to, particularly if what's requested isn't recorded in the details of the agreement you signed. It will also not be interested in how long repairs take, just the size of the invoice once the repairs are completed.

Thats crap you dont put up with bad service well i certaily whoudint .

[Maha]

He crashed his bike whos fault is that. and he has been riding his bike from what I understand so hasnt been with out his bike for 6 months but has been riding a damaged bike and only because bloody Aprilia dont have a couple of the parts. thats what believe any way. the blame has to be rested on the manufacturer for not having the parts not the shop as the dont make them and certinly cant hold onto every single part that that may be needed for every single bike ever sold thats the manucturer and or the distributer, the poor bloody bike shop always gets its arse kicked becuase you guys can see them. Im sure when they took the job on they thought they could get the parts as would be reasanable you would think ??? but ohh no and then the shit hits the fan and then the shop is bloody useless and everone working in the shop are arse holes what a load of crap open your eyes people.

Do you wear a tan leatherette jacket/tight jeans/use hair wax and trot around in Doc Martin boots while trying to sell scooters per chance?

[nerrrd]

He crashed his bike whos fault is that.

FFS it's his fault for being born as well I s'pose. Like it or not being a retailer makes you the meat in the customer/distributor sandwich, that's the job. Not saying it's not hard and people can be annoying and unreasonable at times but it doesn't seem like that's the case here - in fact I'd say it's the opposite, and no sane business person looking at this objectively would think having to wait 6 months for a resolution (oh wait, it still isn't even resolved now) is reasonable either.

[Ocean1]

I was really keen on a Aprilia Tuono, in yellow.

No way in hell I would buy one now.

There's been three bikes I've not bought over the last few years because of the "support" structure behind them, an Ape and two Triumphs. That's 'prox $40k of business that particular distributor has cost their marques, their dealers and themselves.

I'd love to know what their shithouse service has cost nationally over the last few years. To be honest, I'm not sure I'd do business with a manufacturer that's so out of touch with their market that they're either unaware of the situation or simply don't care anyway.

[TLDV8]

You can't win them all I guess.
This thread reminded me of a couple of 'drama's I had to endure in the past when I simply did not have time due to work commitments to do the jobs myself.

Some time back in the 1990's I needed some work done (Ducati) so took the parts to a well known Auckland shop.
The long story short after paying some $1800.
The crankshaft was returned looking like it had been rolled around on the shop floor.
The alinement of the press up was so far off the spigot ed outer bevel support would not fit over the crank end without force.
The heads were returned with the bevel towers not fitted,the front cam was in the rear head,the rear in the front.
One valve guide had obviously been damaged with a drift or whatever then cleaned up with a dye grinder.
The machined surfaces where the cam end block and bevel tower bolted to were found to have the cross hatch on them from being cramped in a vice while the heads were 'worked on.
The seats had been cut oval and the valve margins went from one to three millimeters (I still have those 4000 km old valves in a bag somewhere)
When I took the heads back,no apology and when I picked them up after the cams had been put in the correct heads it was found the closing clearances had up to 0.5 mm (iirc) looseness.
The mistake I made was not talking to the owner who then did tyres only and someone I knew to talk to and had been buying parts off as far back as 1977 in the original shop.
Instead I did say something to the son and was made to feel like a total c&&t and that I was either exaggerating or lying.
Later on it was we are not all bad,hello it is your shop and mechanic.
The whole engine was then crated and sent to Brook Henry in Perth.
I still remember the email where it was mentioned about the crank and heads,he at first doubted me when I said it had been done by (his words) a factory trained mechanic.
Some years later (4 or 5 ) perhaps when there was a new racer/mechanic I decided to give the benefit of doubt and dropped a lightened and polished Ducati crankshaft in,every time I dropped in to see how it was going,it was sitting in near the same spot and starting to get surface rust,after being fobbed off for what might have been two to three months I picked it up and left.

Ohhh and as to long waits,the original fiasco,I payed up front for a rod kit ($$$) and it took some two years to finally get the correct straight 38mm pin promised when I payed.

[OutLander]

If there is no bloody parts in the world, where do you suggest the bike shop gets them from, Do you really believe the shop is doing this on purpose just to piss you off ?? do you think they want the bad publicity? do you think they injoy people shouting at them?? the problem lies fair and square with the distributer and the manufacturer problem is you cant really talk to them, you should ask Hitcher about his experiance and what his local shop had to put up with.

As I said before, the only functional damage was the rear brake pedal. They couldn't find a pedal? I haven't checked the 2013 model but I'm pretty sure that they are the same.
In the ideal world I would expect something like this:
During the initial check RB could have mentioned that as this is not the latest model there could be problems with the parts A,B,C so probably you can talk to your insurance company to put parts from the latest model if they match or you can purchase aftermarket parts or we will fix/paint these parts, etc
Ok, they didn't expect such delays, but when 2-3 months passed RB could have contacted me and asked if we can sort this in a different way: aftermarket parts/fixing and painting or anything else.

My main objection is not about the parts, but about the poor communication with the client.

He crashed his bike whos fault is that. and he has been riding his bike from what I understand so hasnt been with out his bike for 6 months but has been riding a damaged bike and only because bloody Aprilia dont have a couple of the parts. thats what believe any way. the blame has to be rested on the manufacturer for not having the parts not the shop as the dont make them and certinly cant hold onto every single part that that may be needed for every single bike ever sold thats the manucturer and or the distributer, the poor bloody bike shop always gets its arse kicked becuase you guys can see them. Im sure when they took the job on they thought they could get the parts as would be reasanable you would think ??? but ohh no and then the shit hits the fan and then the shop is bloody useless and everone working in the shop are arse holes what a load of crap open your eyes people.

Nope, I wasn't riding my bike without rear breaks. First, it's not safe. Second, my insurance company strongly advised not to ride my bike. When I first came to RB I saw several bikes that were standing under the rain and asked if it is ok to keep my bike at home while I'm waiting for the parts. RB tech guy said that it was fine. At home I have stands, cover and smart battery charger. I'm not sure if RB would take care of one bike as I do at home.

Once again, the main problem is not in the parts themselves, but in the communication with the client. I was on my own with the problem before I made this post. The only person who started to act before this topic was Dave from KiwiBike, after 5 months and 3 weeks, but still before the post.

Once again, tech guys from RB, I'm not saying that you are doing your job badly, maybe you are the greatest in the world, unfortunately, I didn't have a chance to see the result. I also don't think that you could even do something in this situation. This message is more to your manager, who has access to the customer related information. If the claim is open for 6 months then something seems to be wrong.

P.S. BTW I always was polite with you guys during our conversations and you can't be polite even here... unfortunately...

[tonup]

As I said before, the only functional damage was the rear brake pedal. They couldn't find a pedal? I haven't checked the 2013 model but I'm pretty sure that they are the same.
In the ideal world I would expect something like this:
During the initial check RB could have mentioned that as this is not the latest model there could be problems with the parts A,B,C so probably you can talk to your insurance company to put parts from the latest model if they match or you can purchase aftermarket parts or we will fix/paint these parts, etc
Ok, they didn't expect such delays, but when 2-3 months passed RB could have contacted me and asked if we can sort this in a different way: aftermarket parts/fixing and painting or anything else.

My main objection is not about the parts, but about the poor communication with the client.



Nope, I wasn't riding my bike without rear breaks. First, it's not safe. Second, my insurance company strongly advised not to ride my bike. When I first came to RB I saw several bikes that were standing under the rain and asked if it is ok to keep my bike at home while I'm waiting for the parts. RB tech guy said that it was fine. At home I have stands, cover and smart battery charger. I'm not sure if RB would take care of one bike as I do at home.

Once again, the main problem is not in the parts themselves, but in the communication with the client. I was on my own with the problem before I made this post. The only person who started to act before this topic was Dave from KiwiBike, after 5 months and 3 weeks, but still before the post.

Once again, tech guys from RB, I'm not saying that you are doing your job badly, maybe you are the greatest in the world, unfortunately, I didn't have a chance to see the result. I also don't think that you could even do something in this situation. This message is more to your manager, who has access to the customer related information. If the claim is open for 6 months then something seems to be wrong.

P.S. BTW I always was polite with you guys during our conversations and you can't be polite even here... unfortunately...

Hi Outlander, as a rule I don't get involved in disputes in public forums but I would just like to clarify nobody from my shop has commented on this post. I acknowledge your frustration I would like to make a time to see you next week at a time that is convenient to you. I will call you Monday. Thanks.

[OutLander]

Hi Outlander, as a rule I don't get involved in disputes in public forums but I would just like to clarify nobody from my shop has commented on this post. I acknowledge your frustration I would like to make a time to see you next week at a time that is convenient to you. I will call you Monday. Thanks.

Thank you for the clarification. Unfortunately this detail

he has been riding his bike from what I understand so hasnt been with out his bike for 6 months but has been riding a damaged bike

made me think that this person is somehow related to RB as only RB staff knew that the bike wasn't in the workshop.

[tonup]

Thank you for the clarification. Unfortunately this detail

made me think that this person is somehow related to RB as only RB staff knew that the bike wasn't in the workshop.

They (my staff) know you are not riding it, let me know what a good time to meet with you and I will make arrangements. Thanks.

[p.dath]

If there is no bloody parts in the world, where do you suggest the bike shop gets them from, Do you really believe the shop is doing this on purpose just to piss you off ?? do you think they want the bad publicity? do you think they injoy people shouting at them?? the problem lies fair and square with the distributer and the manufacturer problem is you cant really talk to them, you should ask Hitcher about his experiance and what his local shop had to put up with.

As Hitcher pointed out, after market suppliers can get the parts, delivered to NZ, within 7 days. The bike shop can get parts, if they are prepared to give the customer the option of using after market parts.

7 days sounds better than 6 months to me.

[Ender EnZed]

As Hitcher pointed out, after market suppliers can get the parts, delivered to NZ, within 7 days. The bike shop can get parts, if they are prepared to give the customer the option of using after market parts.

7 days sounds better than 6 months to me.

If they are able to, it's hard to see why they wouldn't be offering customers this option as a default in some cases. This thread isn't exactly an isolated case of an unacceptable wait for oem parts.

It's a little surprising insurance companies don't encourage an aftermarket option given that it could save them money as well as improve their customers experience.

[swbarnett]

If they are able to, it's hard to see why they wouldn't be offering customers this option as a default in some cases. This thread isn't exactly an isolated case of an unacceptable wait for oem parts.

It's a little surprising insurance companies don't encourage an aftermarket option given that it could save them money as well as improve their customers experience.

Indeed. I needed a replacement exhaust for my GSX after it was pushed over in a carpark. Colemans rang me almost straight after the claim had been accepted and offered me a Yoshi instead of OEM because it was going to take 6 months to get one from Japan.

[English Kiwi]

Indeed. I needed a replacement exhaust for my GSX after it was pushed over in a carpark. Colemans rang me almost straight after the claim had been accepted and offered me a Yoshi instead of OEM because it was going to take 6 months to get one from Japan.

I opted for a Scorpion exhaust instead of the OEM as it was only $200 more expensive after my crash, ordered 7 weeks ago and still another 3 weeks off...maybe I should have gone OEM!?!?

On that note though 7 weeks ago my parts were ordered from Japan/Thailand still another couple of weeks off...

[imdying]

Regardless of Red Baron's faults in dealing with this, they are an agent of the insurance company, so his beef should remain with them. It's a sad indictment of the industry when you have to come whinge on here of all places to get some action.

Damn RSV4 would very tasty in my garage, but fucked if I'll ever buy one.