Cycletreads - Do they answer emails?

[Murray]

Of course the emails might be answered by an employee who never even leaves the dingy old office with the 15 inch CRT screen,in which case they are probably too busy updating their Facebook status or downloading prawn

Or maybe on KB????

[Gianz]

Their website is rubbish. Slow not usable not updated.
But I bought a couple of bridgestone bt23 paid online for it. They call me soon after saying they didn't have anymore but they.ll give me michelin pr2 for same price instead.

[Mo NZ]

Count yourself lucky they called you.
I got similar answer after many unanswered e-mails, and phone calls with them saying they will ring me back.....Never happened.. Took weeks to sort it. didnt get what I ordered as well.

[cbfb]

I'm pretty confident they are getting these emails - I used their "Contact Us" form, surely their mail system can't be marking emails originating from their own website as spam? If so, their network admin needs a kick in the backside.

But more importantly, the one time I went in-store to do the exchange, the staff member actually said to me "Oh, you must be the guy that sent the email..."

Yeah it could easily be any number of issues I won't bore you with preventing the email from getting through. Definite possibility.

Although obviously not in this case!

[russd7]

personally have had no problems with them, i buy all my tires through them and get them fitted locally, usually saving in excess of $100.00 a time, just a bit slower getting them to me sometimes.
always had a response to emails and normally the next day

[Laava]

I had the same experience with no response via e.mail so I rang them and got sorted ok. Second time they answered my e.mail so bit random.

[Maha]

Motomail are great.

Motoone are great.

Other shops without Moto in there name are rubbish at getting back to you.

Like FC Moto you mean?

Motomail can be fucking woeful as well... you may or may not remember the Jacket/Helmet/grab rail carry on I had with a couple of years ago...even after spending close to $1500 with them that very weekend on other bike gear.
I find it better to physically be in shop if I want to buy/question anything... the excuse I got from Motomail was ''it must have been one of our casuals that you dealt with''

Doesn't stop me from shopping there, if they have what I want. Same with Cycletreads.... common knowledge with both shops, that their 'customer communication' needs a tidy up.

[Brian d marge]

NZ companies answering Email hahahahahahahaha , or ,,,,customer service ...OMG ...

USELESS is the only word I can think of

There are exceptions , Robert Taylor , the bouncy bit specialist , is a good communicator for example

the others ,,,,

I emailed ( for example) an inflatable canoe shop in America yesterday night , this morning a highly detailed letter and me ready to purchase .

I kinda expect that in this day and age , that’s what Iphones are for !

""oh but we are losing sooo much customer overseas ",,,, oh cry me a river !!!


Stephen

[Maha]

Just opened the email and wadda ya know, there is a tyre quote from Cycletreads...dearer than the one I got on Tuesday when I was in the shop...think I will stick with the cheaper quote
I have replied stating I will take the cheaper quote.

So their email does work?

[gammaguy]

NZ companies answering Email hahahahahahahaha , or ,,,,customer service ...OMG ...

USELESS is the only word I can think of

There are exceptions , Robert Taylor , the bouncy bit specialist , is a good communicator for example

the others ,,,,

I emailed ( for example) an inflatable canoe shop in America yesterday night , this morning a highly detailed letter and me ready to purchase .

I kinda expect that in this day and age , that’s what Iphones are for !

""oh but we are losing sooo much customer overseas ",,,, oh cry me a river !!!


Stephen

I deal with suppliers all over the world,but most are in Asia or the USA.I normally get a reply to an email and a detailed quote within a few hours maximum,and also they are normally available via Skype

As usual,NZ is light years behind

[Mo NZ]

Like FC Moto you mean?

Motomail can be fucking woeful as well... you may or may not remember the Jacket/Helmet/grab rail carry on I had with a couple of years ago...even after spending close to $1500 with them that very weekend on other bike gear.
I find it better to physically be in shop if I want to buy/question anything... the excuse I got from Motomail was ''it must have been one of our casuals that you dealt with''

Doesn't stop me from shopping there, if they have what I want. Same with Cycletreads.... common knowledge with both shops, that their 'customer communication' needs a tidy up.

Its a 6hr drive one way for me to shop there personally.

[jasonu]

NZ companies answering Email hahahahahahahaha , or ,,,,customer service ...OMG ...

USELESS is the only word I can think of

There are exceptions , Robert Taylor , the bouncy bit specialist , is a good communicator for example

the others ,,,,

I emailed ( for example) an inflatable canoe shop in America yesterday night , this morning a highly detailed letter and me ready to purchase .

I kinda expect that in this day and age , that’s what Iphones are for !

""oh but we are losing sooo much customer overseas ",,,, oh cry me a river !!!


Stephen

Yep the Yanks REALLY know customer service. They have to 'cause there are always alternatives and they know it.

[SMOKEU]

They really need a complete redesign of their website. It's just not "nice" to look at.

[Road kill]

Just like bike shops,this is why you take the half hour it takes to learn how to change your own tyres and never have to put up with the bullshit again.

[arcane12]

To continue the spam thought - it's not getting marked as spam on your end? You might want to add them to your whitelist to ensure the email gets through...