Cycletreads - Do they answer emails?

[Gianz]

Yep the Yanks REALLY know customer service. They have to 'cause there are always alternatives and they know it.

I think you nailed it there. Bike shops here want to go on doing business the same old way and complain if somebody smarter than them steals their business.

The internet I'm pretty sure is here to stay.

[Hobbyhorse]

For tyres I go to Drury Tyres, which is an 80k return trip from Auckland city and a damn sight more for you Maha, but their service etc is second to none. Some while back I went into Cycletreads looking for a helmet which would work with the glasses I wear and after being shown some by a very bored woman in the shop I was told to go out and buy some contact lenses ... I have given up on Cycletreads.

[Laava]

I emailed ( for example) an inflatable canoe shop in America yesterday night , this morning a highly detailed letter and me ready to purchase .

Stephen

Riiight! A "canoe"! Size DD!

[AllanB]

Cycletreads in CHRISTCHURCH (OK Darfield) I have found very good at responding to e-mails. Must be a Dorkland thing aye?

[Brian d marge]

Riiight! A "canoe"! Size DD!

no Ive already got one of those , realdol.com na this is an inflatable canoe , that is tough enough for class three water ... ( the local swimming pool)
200 us and 140 to ship 5 to 8 days ...
The only difficulty is getting it past the wife .....

Stephen

[Berries]

The only difficulty is getting it past the wife .....

Is she big like?

[Erelyes]

For tyres I go to Drury Tyres, which is an 80k return trip from Auckland city and a damn sight more for you Maha, but their service etc is second to none.

From my one-off experience, Drury's service, pricing, etc were good, but product understanding leaves a little to be desired. Called Drift Teks 'Nismo wheels' (confusing them with LMGT-4's).

Maybe that's their excuse as to why they didn't fit CBL rings as well...

[nzspokes]

From my one-off experience, Drury's service, pricing, etc were good, but product understanding leaves a little to be desired. Called Drift Teks 'Nismo wheels' (confusing them with LMGT-4's).

Maybe that's their excuse as to why they didn't fit CBL rings as well...

Ive had nothing but great service there. Never a problem. Ive had 3 sets of tyres from Drury.

[actungbaby]

I recently enquired about tyres via e-mail, I had no issues whatsoever, it was followed by phone calls from them as well.

yes about year ago i sent email it might taken few days but they got back to me seemd okay

I ended up getting one locally but whould brought from them. just didnt have the money and brought a

cheaper brand

[Brian d marge]

Is she big like?

As mean as a cut snake when I buy "mans toys" .. I live in Japan hard pressed to find a tubsta over here !

Stephen

[argada]

Well, at least I am not the only person being ignored via Email, judging from the responses, the experience is inconsistent to say the least. Sounds like there could be different staff members checking email, some just mark things as read and walks away, luck of the draw.

To continue the spam thought - it's not getting marked as spam on your end? You might want to add them to your whitelist to ensure the email gets through...

Unlikely, I am relatively adept at these sort of things. Not to mention their "massive winter sale!" spam mail comes through just fine. But even if that was the case, if their email template is being marked as spam by common client/webmail systems with out of the box settings - it is in their best interest, i.e. burden is on them to review and resolve.

NZ companies answering Email hahahahahahahaha , or ,,,,customer service ...OMG ...

Stephen

Seems to be the norm, but it shouldn't be this way! Yes, if I needed/wanted something badly enough I would ride up there or spam their phone line until I get an answer, but that is rare.
It is usually close to midnight by the time I finish work and do all the daily chores, I finally get some "me" time to browse the internet and deal with bike related "stuff". When I have questions, I can't exactly pick-up the phone at these ungodly hours. Believe it or not, in other countries; emails can usually be counted on as reliable form of communication! Not so in NZ it would seem.
Local businesses making noises about their inability to compete with GST free imported good; please, realize money isn't the whole issue, look at your business and reflect on all the other areas that require improvement.

[Brian d marge]

reminds me , I need to buy an airfix model , its 11:22pm say 24 when I finish this post

lets see how quickly I can purchase

Stephen

[Brian d marge]

11:38 and

epic fail

Not available in your country


This is an automated response to your email.

We acknowledge receipt of your email and thank you for contacting our Customer Care Team. We will deal with your enquiry as soon as possible. Airfix and Corgi spares requests can take up to 28 days and we would only contact you again if we cannot supply the part or require further information.

Stephen

[Fiddy40]

I emailed inquiring about Avon tyres and waited a few days then fired off another, received a reply to that and since then no problems. Guess they need to know so they can be more on the ball as to say.. but sure can be frustrating, out of the 3 places I contacted for the tyres they where the best priced so will go with them.

[pjpnz]

Cycletreads were great when I bought panniers earlier this year. Very helpful when I stuffed up the order. I dealt with them over the phone.

I rate them highly.