Cycletreads - Do they answer emails?

[arcane12]

Unlikely, I am relatively adept at these sort of things. Not to mention their "massive winter sale!" spam mail comes through just fine. But even if that was the case, if their email template is being marked as spam by common client/webmail systems with out of the box settings - it is in their best interest, i.e. burden is on them to review and resolve.

Ok, good to hear, just thought I'd check. Plus it might be good for other people. Plus if people don't tell them they are getting blocked by spam checkers, they won't know to do anything about it. They might just assume the person who emailed them got it, was happy with info, and that was it. Perhaps they need a process, or to use read reciepts or something (which I hate, they feel intrusive).

I will have to also relate my point of contact with them. I bought a Gel seat online, no issues, and then ordered a Wind screen. The screen took a long time so I emailed them, and it was on back order at thier supplier, so I cancelled the order as I wanted to collapse that quatum state (uncertainty is another pet peeve!). But that was all done via email, no issues, all good. I would not hesitate to use them again, though I'd prefer if they gave better info on the website around availablility - the screens were 'Available Online'.

[Fiddy40]

I reckon by the response they err on the good side of things.........not receiving a reply for my inquiry when I expect it no way means I do not go back to them........BUT (yes there is always a but) as I am a person that knows what I want and become excited at the prospect of buying some new tyres (as in my case) then I want an answer and I want it NOW dam it! If no one on here has taken the opportunity to contact cycle treads and pass on the info then hard luck to you because I will be on the phone Monday and pass on my message.........hey do you think C/T are on this forum, tell you what if they are not, then I will be surprised..........anyway let us not knock ourselves out over this ho ho ........

[R650R]

Spam filters these days are pretty smart, I wouldn't take that as an excuse for email not getting through.
Never had problems with cycletreads, bought few things off them but never emailed questions though.
Only two kiwi firms I can think of and both non bike related that didn't answer email questions. Ended up doing business with one of them some months later as they had the cheapest price for an item I needed.
The wording of their emails confirmed they were lacking in the communication ability dept for sure.
There was a good discussion in the Trademe Sellers threads once about question asking/fixed price offers and it was widely agreed that 99% of people asking questions about the product don't buy it.
Btw they do have an 0800 number... 0800 TREADS (873 237)

[Woodman]

Always happy with their service, some tyres take longer to arrive, but only ever a few days longer.

Have emailed a few times and always had satisfactory quick responses.

Even had a call from them once trying to talk me out of a tyre, I didn't listen and it melted basically on my first ride.

Thumbs up from me.