What should have happened here, Mr Red Baron?

[danchop]

my brother took his 10 inch scooter( wheel only) into rb yesterday to get a puncture fixed,the wheel is a tubeless rim but it had a tube in it from a previous puncture.
so they stick a new tube in and then blow the thing up too much and destroy the new tube and also the tyre.they then stick a new tubeless tyre on and all is honky dory.
the bill is $149.10 for 1 new tube,1 new tyre and an hours labour.thier excuse was that the bead was stuffed.
now i myself have worked in bike shops for around 20 years at various places and have never heard of destroying a new tube and a good tyre like this.
now surprisingly the new tyre seals well on the bead so thier excuse is a bit thick.
my question is this....Why arent motorcycle industry workers drug tested?

[Kickaha]

thier excuse was that the bead was stuffed.

It shouldn't have been put back together then and he should have been rung and told before they did anything more

[danchop]

It shouldn't have been put back together then and he should have been rung and told before they did anything more

there isnt anything wrong with the rim,they obviously used this excuse to hide the fact that 4 million psi was pumped into the thing initially and blew the tube and tyre to bits

[imdying]

I never had this problem during my time with the motor trade, I'd always ask the next course of action before they left the building, based on the estimates I gave them. Kick is quite right though, without having divined the next action to take prior, they should have rung.

IME there are generally two types of Kiwis; tight fisted motherfuckers who debate every dollar, and those that could give two shits about the bill, they just want it done. You can't ever tell by looking at a customer, you absolutely have to ask. Some of the poorest looking people who own the most unloved model of car, may still want to drop a grand having some part or other reconditioned no questions asked no expense spared. Some of the swankiest looking idiots question every dollar, which I fundamentally have no problem with... but fuck me are they prepared to take short cuts at the expense of other road users safety.


tldr; always ask the customer before spending their money... or maybe, be straight and up front in all your business dealings.

[Kickaha]

there isnt anything wrong with the rim,they obviously used this excuse to hide the fact that 4 million psi was pumped into the thing initially and blew the tube and tyre to bits

I'm not taking about the rim, if the bead was stuffed they shouldn't have tried to refit it under any circumstances, even a 10 inch scooter tyre exploding can do a person quite a bit of damage

[AllanB]

Was the old 'damaged' tyre presented to show the issue when the wheel was collected? If not were they asked to show it?

[danchop]

Was the old 'damaged' tyre presented to show the issue when the wheel was collected? If not were they asked to show it?

no he wasnt shown the old bits,they just handed him the rim back and an empty tube box.
my brother isnt too savvy with mechanical things,he reckons all he said really to the rb guy was "i feel ripped off" and the rb guy said "well i can understand that"

[nzspokes]

no he wasnt shown the old bits,they just handed him the rim back and an empty tube box.
my brother isnt too savvy with mechanical things,he reckons all he said really to the rb guy was "i feel ripped off" and the rb guy said "well i can understand that"

Given what I have seen from work to have come out of that workshop Im not surprised. He can go back and ask for the tyre as he still owns it.

[Jseward]

Given what I have seen from work to have come out of that workshop Im not surprised. He can go back and ask for the tyre as he still owns it.

I have heard numerous complains about rb and in fact experienced it myself. After some insurance work, I was handed my bike back, took it for a ride out to the west coast and all day something didn't feel right but I couldn't put my finger on it.

Got back to the lights at the top of the road, and realised the entire upper triple clamp hadn't been bolted back together. When I suggested whoever did the work should be shot, I got a 'oh I will have a word' !! the prick could have killed me.

Personally I would never ever use them again. Guess you have to make your own choice!

[strandedinnz]

I've had a poor service from them once, when I pointed out the issues a little while later (took me a while to find out as it was missing o-rings I only found when doing the next oil change) instead of getting an apology I got half arsed excuses, they told me the oil filters they used don't need the o-rings and that the washer used was perfectly fine as a replacement to the crush washer that was supposed to be there, made me question the quality of the work for the bits I could not see.

So now I and my friends do not use RB for servicing ... we just go in to look at the shiny toys is all.

I've been told that RB used to be good but in the past few years has taken a nose dive in terms of quality.

For your issue, maybe pop into Citizens Advise and see what those guys think can be done, doesn't cost anything to ask

[nzspokes]

I was out riding with an L plate rider whos bike had just been in there for a replacement rear brake lever and a bulb in the tail lights.

It had no tail lights, they had taken the bulb out and removed the brake light switch and never replaced it.

[hayd3n]

at a guess the bead on the tyre fell off? not the rim

[HenryDorsetCase]

I never had this problem during my time with the motor trade, I'd always ask the next course of action before they left the building, based on the estimates I gave them. Kick is quite right though, without having divined the next action to take prior, they should have rung.

IME there are generally two types of Kiwis; tight fisted motherfuckers who debate every dollar, and those that could give two shits about the bill, they just want it done. You can't ever tell by looking at a customer, you absolutely have to ask. Some of the poorest looking people who own the most unloved model of car, may still want to drop a grand having some part or other reconditioned no questions asked no expense spared. Some of the swankiest looking idiots question every dollar, which I fundamentally have no problem with... but fuck me are they prepared to take short cuts at the expense of other road users safety.


tldr; always ask the customer before spending their money... or maybe, be straight and up front in all your business dealings.

Gosh that was a good post.

[Hitcher]

Shouldn't matters like this be raised with the workshop in question and resolution sought prior to having a rant online?

There are at least two sides to every story and the truth is generally a mix of all of them.

[Banditbandit]

Yeah .. naaa .. I'd be demanding my money back - the worskhop destroyed the tyre and tube - why should the ower get charged? He never had the tyre and tube in his possession ...