Yamaha after sales service

**Triumph1946** · 5th February 2014, 08:44

I know there are people in the motorcycle industry all over the country working hard to provide service to motorcyclists. In the past I have had great service from several dealers here in Auckland. In this instance I am not blaming entirely the retailer. Yamaha NZ seems to have adopted an extraordinary arrogance to both the the retailer and customers. I think ignoring customer concerns is inappropriate. I bought a Yamaha a few years ago from Waikato Yamaha, they are no more, it was serviced at a place in Albany, they are no more, serviced subsequently at Henderson motorcycle, they moved to the North Shore and now they are no more. Were all these dealers so bad that they folded, or is it because Yamaha NZ is such an awful franchise holder to deal with. Just a little detail - go to the Yamaha NZ site and look at the list of models. Under torque sport models the list V Max and MT-01. I am advised by a Yamaha dealer that the MT-01 has not been made for three years and are no longer available. Another example of Yamaha NZ not only not having a finger on the motorcycle pulse - rather not even knowing where the pulse is. Does Yamaha have a Managing Director? He certainly does not respond to messages.

**Triumph1946** · 5th February 2014, 08:50

Yes Dodgy I do that when I can. But the point is that if you buy an expensive vehicle from a dealer it is reasonable to expect the dealer to service its product in a timely manner. You might be happy to wait two weeks for an air filter or some other consumable for your bike, but I am certainly not.

**awa355** · 5th February 2014, 09:08

Filters, chains, sprockets, brake pads/linings, levers, cables etc should all be avalible from a central warehouse within a couple of days.

New front brake pads for my Yamaha scooter, ( still a current model ) had to come from Australia. The pads were here within a few days so I was happy enough with that.

**Triumph1946** · 5th February 2014, 09:40

Seems that waiting for parts to come from Australia is an acceptable practice. I have ridden motorcycles for 40 years and I remember a time when motorcyclist were treated like crap, perhaps I am too old to accept that things have not changed much. Much as I love motorcycles and always have its obvious that my motorcycling days are over. When you do something that disappoints more than it please it is time to give the practice up.