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Thread: I'm all in favor of supporting local (NZ) businesses, if they aren't taking the piss

  1. #16
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    Brace yourselves for Robert Taylors arrival

  2. #17
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    Quote Originally Posted by The Reibz View Post
    Brace yourselves for Robert Taylors arrival
    Fuck that guy, I've seen his nonsensical ramblings on this issue before. He may be beloved by some members of the community, but he lives in La-La land on this particular matter.

  3. #18
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    Quote Originally Posted by Mike.Gayner View Post
    Fuck that guy, I've seen his nonsensical ramblings on this issue before. He may be beloved by some members of the community, but he lives in La-La land on this particular matter.
    Just like you live in la-La land if you think that the 56% more expensive is pure profit for the retailer in NZ
    Quote Originally Posted by Mike.Gayner View Post
    That's 56% more expensive even after taking account of GST and currency conversion.
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  4. #19
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    I've pretty much learnt not to go to cycletreads for anything besides tires.
    Took them 30mins to find a partnumber for my steering head bearing last week and it still had to be ordered in. Atleast if I order online its shipped to my door.

    They are a good shop but some of there shit is well overpriced and I don't like the fact that hardly anything is ever instock. I still go back for the local business support thing though, can't be sending all my money overseas unless its for turbo parts

  5. #20
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    Quote Originally Posted by Kickaha View Post
    Just like you live in la-La land if you think that the 56% more expensive is pure profit for the retailer in NZ
    Where did I say that?

  6. #21
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    Quote Originally Posted by Mike.Gayner View Post
    Where did I say that?

    "stop trying to extract such unreasonable profits from your customers"

  7. #22
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    Compare this stuff to PC parts for a different industry baseline, part that costs 1050 here, costs 580usd => 734 NZD + 160 gst/duties and you're up to 900 before factoring in any shipping at all. Add shipping and you might save $75 or 7%, in this case obviously well worth the extra to buy local for support/backup. Consistently the case with computer stuff being brought in too.

    In regard to the OP, you forgot customs duties ($47) and shipping, likely another 50odd, so your 650 local (@RRP) is 26% more than your 515 foreign (@ RRP-25%).

    Unrustle your jimmies son. My $50 worth of LEDs would cost my $1,000 here, and you know what I do about that?
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  8. #23
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    Demand for the product also carries a factor to pricing in NZ.

    I work in a musical instrument store and this is very much the case. I bought a limited edition guitar amp recently from work. There were around 500 of these amps made and 150 of these amps made it to Sweetwater (the Revzilla of the music world), us on the other hand got to get our hands on 3 of these amps for NZ distribution.

    Also, I talk to distributors all the time and they keep offering me bulk pricing of stuff I need one of two of. Sena probably has people sitting in meeting rooms all day trying to push their product to the big spenders and they probably wont give their NZ distributor the time of day to negotiate buy prices because they want to order 10 or 20 units into NZ. Have no idea what Revzilla would stock but would be a hell of a lot more than 20 units ordered at a time.

    Same rule applies to retailer ordering. If you are a store that heavily stocks an item, chances are you will be able to offer a better price compared to your local bike shop that wont stock them but will order on request.

    I don't blame people for shopping online and not buying local but I also don't take offence to the price inflation when buying something locally.

    Customer service on the other hand is irrelevant. No excuse to have poor customer service anywhere in NZ and the ones that miss out on a sale because of it, bloody well deserve it!

  9. #24
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    Quote Originally Posted by neels View Post
    Have had situations where I've found a price overseas and contacted the manufacturer, and been told to buy from the NZ agent for a crapload more, no option as they won't sell direct and cut out their agent.
    In all business operations you specialise in what you are good at, in the case you mention they are good at making stuff and they leave the selling to someone else.
    Even for a small business you expend a lot of time dealing directo with potential customers whi may or may not buy something when you could be productive producing more of your finished product.
    Same for that manufacturer, as soon as they start accepting phones sales, you'll tell you rmates and then they'll end up having to hire someone to answer the phone and pack the goods etc.
    It sounds simple but its a lot of resources to expend for the few that will go your direct route instead of the established distributors.
    Then if there is any damaged shipping or faulty products their tied up listening to some (rightfully) whining and seeking compensation.

    Setting up a proper functioning e-commerce site for websales is no easy task either and costs megabucks and needs constant mainatainanace.
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  10. #25
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    Quote Originally Posted by The Reibz View Post
    Took them 30mins to find a partnumber for my steering head bearing last week and it still had to be ordered in
    You'd be lucky to find any bike shop that keeps steering head bearings in stock... our local shop doesn't even stock spark plugs now. There are so many variations its about $$$$ worth of stock to hold when they can be ordered in overnight as needed.
    If you were a shop would you want your cash earning interest at bank or stuck in a set of head bearings sitting on shelf for six months....
    Every great cause begins as a movement, becomes a business, and eventually degenerates into a racket - Eric Hoffer

  11. #26
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    I regually buy car bike and electronic parts for about half the price of the same pat from the NZ suppliers.

    Its just Caveat emptor, the only company who has really ripped me off for parts was Triunph NZ who I won't ever deal with again. Of course if Triumph NZ would like to cough up with the parts I have ordered.............. Thought not............

    I say fuck the local suppliers when they have a 100% markup on the same part I can buy overseas. In many cases get faster at a lower price.
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  12. #27
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    Quote Originally Posted by cameron.new View Post
    Demand for the product also carries a factor to pricing in NZ
    I don't agree, this is not always the case. Bike specific parts/kits like brake lines or leavers are not carried by anyone out there as stock items due to the number of options. The bike specific leavers come in several sizes, over a dozen color options + a dozen different insert color options. Bike specific brake lines have a huge array of color and fitting options. The distributors including big places like motomummy order these kits individually from the manufacture once the order is confirmed with a no return policy.

    I would challenge anyone to get a bike specific brake line kit here in NZ in under eight weeks, let alone at any price comparable to buying a set in from the US. The distributor ordered my lines directly from the US manufacturer and put a very healthy profit margin on them - no different to a US distributor except it would have been half the cost to my door. Supporting a NZ company who could make up lines required specs that were extremely difficult to determine for my bike and it would have been double the cost of a US kit for them to make the lines had I provided the specs anyway.

    After that experience I don't bother checking if I can get anything bike specific here locally.

  13. #28
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    Supporting the local people is good, but... Some years ago I was comparing the overseas prices of various items with local prices. In some cases, eg hunting rifles, the local price compared favourably with the overseas price. In other cases: fishing gear and cycle parts f'rinstance, the NZ price was much more expensive. It took a while but I eventually found out what was happening.

    Some manufacturers have minimum order quantities that are just too high for a New Zealand agent. So the NZ agent buys them from the Australian importer which puts an extra middle man and an additional mark up into the equation resulting in a much higher price.

    Getting rid of the wannabe NZ "importers" and using Australasian agents could be an answer except that most Australian businesses don't seem to understand that the word "Australasian" includes New Zealand.

    IIRC correctly Bell helmets were similarly effected years ago and the NZ importer sourced them from a US distributor which ratcheted up the price.

    None of which explains why a mass produced item that is available from multiple sources on E Bay @ US$10 to $15 costs $90 here.

    Before Rogernomics changed things, having an import licence was a licence to print money. Some importers still don't seem to realise things have changed.
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  14. #29
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    Quote Originally Posted by R650R View Post
    You'd be lucky to find any bike shop that keeps steering head bearings in stock... our local shop doesn't even stock spark plugs now. There are so many variations its about $$$$ worth of stock to hold when they can be ordered in overnight as needed.
    If you were a shop would you want your cash earning interest at bank or stuck in a set of head bearings sitting on shelf for six months....
    If you were a customer service business would you establish a supply methodology that would retain customers or would you just look at them like they were a fuckwit for daring to ask for a consumable part or parts and tell them to fuck right off because I've invested my money elsewhere?
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  15. #30
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    Quote Originally Posted by cameron.new View Post
    Demand for the product also carries a factor to pricing in NZ.

    I work in a musical instrument store and this is very much the case. I bought a limited edition guitar amp recently from work. There were around 500 of these amps made and 150 of these amps made it to Sweetwater (the Revzilla of the music world), us on the other hand got to get our hands on 3 of these amps for NZ distribution.

    Also, I talk to distributors all the time and they keep offering me bulk pricing of stuff I need one of two of. Sena probably has people sitting in meeting rooms all day trying to push their product to the big spenders and they probably wont give their NZ distributor the time of day to negotiate buy prices because they want to order 10 or 20 units into NZ. Have no idea what Revzilla would stock but would be a hell of a lot more than 20 units ordered at a time.

    Same rule applies to retailer ordering. If you are a store that heavily stocks an item, chances are you will be able to offer a better price compared to your local bike shop that wont stock them but will order on request.

    I don't blame people for shopping online and not buying local but I also don't take offence to the price inflation when buying something locally.

    Customer service on the other hand is irrelevant. No excuse to have poor customer service anywhere in NZ and the ones that miss out on a sale because of it, bloody well deserve it!
    This.
    I don't know what music store you work at but it was buying music equipment that first started me down the path of sourcing all of my gear overseas.
    I have got everything from guitars, drums, amps, leads even strings. The level of service you get out of stores in the states is next level. I've had stuff shipped out to me free, no questions asked, international priority mail whenever there was the slightest issue. Never had to write long emails explaining issues or ship items back, just replaced instantly, no fuss.
    With all my bike gear I think I've got 1 pair of gloves from NZ and that was just a bargain bin type purchase. Other than that it's all from EU or USA. I'm not going to support stores in NZ who make it hard to purchase and bloat the price. Why would we? I don't mean to sound harsh but isn't the bottom line; if these stores die in NZ, the public just go online and purchase from overseas stores with better service and better prices anyway right? So what's the motivation to support these NZ retailers?

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