Cyclespot Honda, Wairau Rd, you lost a sale

[jonnyk5614]

I hate being pounced on

What matters is the response you get when you ask them something, anything .....

[Maha]

I hate being pounced on

What matters is the response you get when you ask them something, anything .....

Are you the same with all shops or just bike shops?
ie: would you be the same if you walked into a fast food shop/a Doctors reception/a Cinema etc and no one said anything to you?

Not directed at you but, sometimes it's the customer with the issue.

[MarkH]

Are you the same with all shops or just bike shops?
ie: would you be the same if you walked into a fast food shop/a Doctors reception/a Cinema etc and no one said anything to you?

I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.
At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.
When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.
Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.
I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

[FJRider]

I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.

But you do need to go to a staff member when you decide you need their help ...

At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.

But you do need to go to a staff member when you decide you need their help ...

When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

But you do need to go to a staff member when you decide you need their help ...

I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.

But you do need to go to a staff member when you decide you need their help ...

Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.

But you do need to go to a staff member when you decide you need their help ...

I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

And there is the problem facing sales staff ... deciding who is the tyre kicker ... and who is the buyer.

My advice to "Potential buyers" ... go to a sales staff member ... tell them what you are looking for in your next vehicle ... and ask what they have that fits your requirement.

They take you to said possibles ... and you ask time to look and appraise their choices.


Few sales persons are mind readers ... just mostly mind guessers. You help them ... they help you.


Too easy .. ???

Yep ...

[Maha]

'personal expectation'.

I certainly don't expect to be pounced on by a salesperson in a fast food shop, until I decide what to order and step up to the counter to place my order then I expect them to leave me alone.
At a cinema I've never been approached by a salesperson, until I go to a cashier and purchase a ticket they leave me alone - I'm happy with this.
When I walk into a doctors reception I could be there to pick up a friend, they don't know, until I walk up to the reception counter they wouldn't generally bother me.

I do like there to be staff I could approach in any shop, but I'm happy if they ignore me until I approach them.
Let me browse and think, I'm big enough and ugly enough to look after myself and ask if want help from them.
I'm sure many vehicle salespeople see many tyre kickers come in and look around, I couldn't blame them for leaving the customer to it until they walk up and ask for help.

As above Mark, personal expectation. Some customers can expect a lot more than others, yet somehow, when that doesn't happen, the shop staff are considered slack and disinterested.

[bmws1r]

Some folk think they are better than everyone else, these are the people who expect the salesperson to roll out the red carpet.

Some people take a commonsense attitude on life, these are the people who are quite happy to look around and are not to fussed if they have to ask or the salesman bails them up at the door.

[russd7]

went and bought a new freezer yesterday at a reputable dealer, no not a motorcycle shop.
had a bit of time to browse before a salesperson approached us, this was good, then he fucked up completely,
he asked if he could assist (this was good), we told him we were looking for a new freezer, next question from him was " are you looking at buying one today", not a question i expect but ok, wife responded we were seriously looking but had not 100% decided exactly what we wanted, ie size or type.
so she asked a simple question about whether racks were better in an upright freezer or bins, this is where she really had him stuffed, instead of just saying look i don't know the answer to that he decided to try and bullshit his way through which he stuffed up by taking a couple of minutes to think about it before giving a BS answer. we told him we would go have a coffee to think about it which we did then went back and got another sales person who obviously did know what he was talking about and we bought a new freezer.

when i was in sales it was simple if i didn't know the answer i told the customer so and then gave them the option of waiting while i got the answer for them or i would call them back. never ever lost a sale for that and in fact think i secured some rather large sales because i was not prepared to BS.
i was taught that a good sales person works on relationships and the sales come, worked for me. The result was people would come in and ask for me and if i was already busy, most of the time they would wait until i was available or leave their number for me to call them.

as for hassling customers, rule was to acknowledge people as soon as possible and ask if they need assistance or let them know you are there when they are ready.

[TheDemonLord]

I bought my most recent bike at Holeshot, but I also stuck my beak in at Cyclespot - I found the sales people to be the right combination of not overly pushy and helpful when asked - only reason I didn't buy from them is they didn't have the bike that was right for me in Stock.

[awa355]

Perhaps these shops need to cater to more levels of riders??..

From this,


To this?


I usually find that if someone approaches me and I say "just looking thanks", barely a minute later, I'm eating humble pie and asking for their advice.

[neels]

as for hassling customers, rule was to acknowledge people as soon as possible and ask if they need assistance or let them know you are there when they are ready.

This.

Retail 101, identify yourself as someone who can assist if required, leave the hard sell to the door to doors and tv infomercials.

I usually find that if someone approaches me and I say "just looking thanks", barely a minute later, I'm eating humble pie and asking for their advice.

Me too, no humble pie involved though. Just that I've identified that they have what I want at a price I'm willing to pay, and require their assistance to complete the transaction.

[cynna]

Horses for courses. If I am having a gander at the bikes I get sick of pushy salesmen coming up to me. I want to be left alone and if I want any information I will go up to someone and ask for it.

exactly. you sound like most normal people

[Boob Johnson]

It is astonishingly rare that a salesperson will just say hi then bugger off. They almost always want to quiz and harass you. I'd really just rather be left alone. Why some people have trouble asking for help, and instead insist on being spoon-fed it, is beyond me.

You seem unreasonable & angry at the world. Take a leaf out of Choppers book mate & settle the FUCK down!

[Doppleganger]

A simple hi and if there's anything I can help with give me a shout is all thats needed.
At least it aknowledges your arrival in their shop, you dont feel ignored or over pressured.

[Night Falcon]

I'm happy either way. If a pushy salespro pounces on me I tell him I'm a tyre kicker and just looking while my bride gets her hair done; if they don't approach me (very rare I must say) I'm happy azz, I can always ASK for help...and quite often do

There's no way I will pass up a good deal on a bike cos the salesmans having a bad day at the office....but then my last 2 bikes came from TM.....now theres a forum for meeting dropkicks

[Maha]

I'm happy either way. If a pushy salespro pounces on me I tell him I'm a tyre kicker and just looking while my bride gets her hair done; if they don't approach me (very rare I must say) I'm happy azz, I can always ASK for help...and quite often do

There's no way I will pass up a good deal on a bike cos the salesmans having a bad day at the office....but then my last 2 bikes came from TM.....now theres a forum for meeting dropkicks

And that's innit, if you're serious and are looking to buy then you probably don't mind a quick acknowledgment, if you're tyre kicking then you more than likely don't want to be talked to.