Xtra Broadband - anyone else had bad experience

[FROSTY:Me]

had telecom dial up--was actually pretty good--got broadband--fuck all better just more expensive

[N4CR]

WTF are you on tonight dude... Is it just me or is that post just a string of unrelated words put together then posted??

THIS is a joke from when playstation 2 had not even been invented.

enjoy.

[John]

WTF are you on tonight dude... Is it just me or is that post just a string of unrelated words put together then posted??

furken buttuck shiet arse cocks banana?

That would be a yes.

Once all this broadband crap settles down it will get better, just avoid any direct deals with telecums.

[Brian d marge]

Its nOT JUST TELESCUM,,..I have posted a few times about NTT ,,,advertise 100 .Mbps get 27 MBPS ,,,and an International of 1.5 ..( thats both up and down ) .which they dont mention at all .
I am surprised at this capping thing ,,,awful what about companys that do business online ,,,capped then charged at quote The business rate ..end quote ...as if business could aford more than u or I .....

I mean ask anyone ,,,,do you like telescum??? and the answer almost always is NO ....
So how could Gutterbird not hear whats going on ....unless they are going to strip the profits and move on ???

Stephen

[N4CR]

Read it and enjoyed immensely.. Rank you rery much

Narr Pwobbem sirr!

I swear that article changed our childhood (John and myself) forever. Made us all weird

Forever could take the piss out of things with it.

[Ixion]

I use Xtra. I think their pricing is poor, and their speed is basically a downright lie. Can't comment on their customer service because I've never really used it. I did the install myself, fitted my own filters (Dick Smith). Use a Cisco router, can't complain about reliabilty (except for the dodgy RJ45 connector on my fly cable for the last few weeks. But I finally got off my arse and crimped a new one on last night (I HATE crimping RJ45) and now it's all good

[oldrider]

I have Xtra Broadband D-Link wireless. It works OK but the modem makes a noise.
I can not hear it but my uncomplaining wife can and just puts up with it.
Xtra replaced the modem but it was faulty too and had to be sent back.
We had answer service but mysteriously we now have lost that and got call waiting. Never asked for the change! waiting to check next bill.
The wireless modem is very good, no wires running all over the place if I want to work somewhere else I just take the laptop out of the expansion base. Very handy. It is better than dial up but bloody expensive IMO. Cheers John.

[What?]

I can't get broadband coz we've got fibre-optic cables, not copper. Xtra tell me it is unlikely I can get their wireless due to the surrounding terrain. Worst of it is, Telecom seem to think I should be happy with that...
Might go Ihig sattelite, but that still uses dial-up for uploads.

[DemonWolf]

Been with World-net for bout 5 years or so.. I've got a splitter which I've moved with me to each house I've gone to... my experience.. dont get filters.. get splitters, they work a treat better than filters, install to your incoming line.. ya sweet upto 5 lines hanging off it.. then ya need a filter.

Yeah 'broadband' in NZ is a total joke.. but the light may be comin very soon... we can only hope.

[Lou Girardin]

I'm with ihug, they had real problems about 6 months to a year ago, but seem to have got their act together a bit. I've just changed to their 2 mps/20gig plan at $49.95.

[TwoSeven]

TeleCon are a small company beholden to shareholders, because of that, they are not required to focus on customer service (what we technically call marketing). Its a problem that companies being mis-managed suffer - especially if they have a lot of monopoly employees (those that work under a monopoly environment).

[Blackbird]

TeleCon are a small company beholden to shareholders, because of that, they are not required to focus on customer service (what we technically call marketing). Its a problem that companies being mis-managed suffer - especially if they have a lot of monopoly employees (those that work under a monopoly environment).

Yep, I work in marketing for a big company and am well aware about customer service considerations. I'm also a Telecom shareholder so if I don't get satisfaction shortly, a more public campaign will be launched -name and shame. Simon Moutter, their C.O.O; rides a Blackbird so I might be able to weave that fact into the campaign against them somehow

Thanks everyone for helping to get a sense of perspective on this issue.

Geoff

[Leong]

I've been with Xtra since it started and broadband since available. No issues with the little customer service I've needed, and broadband speed is good. Use a wireless ADSL router which is great.... Guess I'm one of the lucky ones!!

[Coyote]

Once I'm on the net its fine. Only problem I've had is the modem not connected to the interenet when I log into the computer and you have to disconnect all the cables going to it then reconnect them so it finally goes onto the interenet

[Leong]

Once I'm on the net its fine. Only problem I've had is the modem not connected to the interenet when I log into the computer and you have to disconnect all the cables going to it then reconnect them so it finally goes onto the interenet

That's the beauty of the ADSL routers, they're connected all the time, and since I leave the PC on all the time, with powersave on, I never have to wait for anything!!