Bikeshop loyalty

[ducatilover]

Had fantastic service from my local bike shop this morning. This continues the service they have given since selling me my first bike. I really value this which brings me to my point:

Would/have you based the purchase of your next bike on what your favourite bike shop sells?

Have you really wanted a ABC123 but bought a XYZ890 (not quite as good but...) because you know youre going to get excellent service and you have 'faith' in your local?

Just a thought.

nope i wanted the abc123 but got a stu456 because it was a better bike.......i keep an open mind but still get my parts from my favourite shop [i told the honda dealer to suck my nuts but i cant remember why]

[Dafe]

Don't sell yourself short of owning the bike you want!
Don't let poor service deprive you of your dream.
I can't wait to see skelstar on a new Hornet 900 or Triumph Sprint!

[skelstar]

Don't sell yourself short of owning the bike you want!
Don't let poor service deprive you of your dream.
I can't wait to see skelstar on a new Hornet 900 or Triumph Sprint!

You just want to see me get to $1.10 within 10secs!
Youre gonna have to get something faster to keep up dude.

[SARGE]

Unfortunately I can't buy from the shop I'm really loyal to. So I get my bikes from Colemans, they're OK though. You take what you can get I guess.





Nah just kidding. They're great, second only to AMPS.

AMPS is a good place. Ray is a smart bastard.. plenty of moxy..good promotional feel.. probably why he's the biggest shop in Auckland.

also Harley's are pretty much pre-sold or sell themselves with little or no effort..(Suzuki's do that to a point also)


listen guys... im going to tell you my point of view from the other side of the desk...

you want good service?.. find someone who speaks your language.. if you dont click with a particular salesman or if you think you are being played.. FIND ANOTHER SALESMAN ... if you dont click with anyone in the shop..FIND ANOTHER SHOP..bike salesmen are specialists ( for the most part) there are good ones.. there are bad ones..in a previous post i read someone said (paraphrasing) bad shop/ good salesman good shop/ bad salesman.. VERY true.. sometimes a salesmas hads are tied by management and they are expected to perform in a certain way and deal to the bottom line.. that is a matter of JOB/ NO JOB to them
the best way to get a good deal is to find that person who will give you the service you expect is to build a relationship with him/ her.. just like hairstylists or chemists or butchers. they get to know what you like and what you expect and it is a WIN / WIN fo both of you.. you get what you want, how you want it and Billy Bikesalesman gets to put a crust on his table ( or a power commander on his bike..) for little effort on either part..


i personaly dont have many customers.. i have clients .. i kep notes on alot of my clients. if i see a bike one of them likes, i will probaly ring them up and say Cmon down and have a look at this ..i like dealing with Passionate motorcyclists..people who are not buying a mode of getting to the Salt Mines every morning..people who are buying a lifestyle.. those are the clients that make my job so much fun ( we all get the Shit Talkers, the tire Kickers and Dreamers but that just keeps it entertaining)

i dont have Brand Loyalty.. i have sold Kawasakis, Yamaha's, and Suzuki's.i have ridden / owned Harleys, Indian's Yamaha Honda, Kawasaki,etc. i presently ride a 92 Yamaha FJ200. i really dig working at Coleman's. i am not under pressure but i know what is expected of me. it is family owned and operated, a very laid back, comfortable place to work. ... yea we have drama just like any other family, but everything gets pulled together Fridays after work.. (Trigger just found out hes gonna be a dad!!! i will be collecting baby supplies after the holidays for him if anyone wants to donate.. more on this in another thread in a later date...) (NO MDU, YOU MAY NOT BE THE BREAST FEEDING TASTE TESTER.. DONT ASK!!!)

ok.. rant over .. you may now return to your lives .. nothing more to see here ..


CowPoos: Demo Bikes.. many times our hands are tied withthat .. it is up to the dealer principals to provide or not to provide demo's .. we SUGGEST getting a certain model on the floor but at the end of the day our demo bike cost us money.. we have to buy them from the distributors and keep them for a specific period of time . we also give them regular service and many times register them and keep that current. many shops cant afford that for every model they sell..go to one of the shops that has a partiular bike you like .. take a test ride .. if they take care of you, great.. buy it.. iff they dont .. go find the dealer/ salsman who you like who can get that bike and go for it..

[cowpoos]

whats your take on demo bikes sarge [read my post in thread] ???

[Sparky Bills]

listen guys... im going to tell you my point of view from the other side of the desk...

you want good service?.. find someone who speaks your language.. if you dont click with a particular salesman or if you think you are being played.. FIND ANOTHER SALESMAN ... if you dont click with anyone in the shop..FIND ANOTHER SHOP..bike salesmen are specialists ( for the most part) there are good ones.. there are bad ones..in a previous post i read someone said (paraphrasing) bad shop/ good salesman good shop/ bad salesman.. VERY true.. sometimes a salesmas hads are tied by management and they are expected to perform in a certain way and deal to the bottom line.. that is a matter of JOB/ NO JOB to them
the best way to get a good deal is to find that person who will give you the service you expect is to build a relationship with him/ her.. just like hairstylists or chemists or butchers. they get to know what you like and what you expect and it is a WIN / WIN fo both of you.. you get what you want, how you want it and Billy Bikesalesman gets to put a crust on his table ( or a power commander on his bike..) for little effort on either part..


i personaly dont have many customers.. i have clients .. i kep notes on alot of my clients. if i see a bike one of them likes, i will probaly ring them up and say Cmon down and have a look at this ..i like dealing with Passionate motorcyclists

Well said.

[Back Fire]

where was my phone call?...

[SARGE]

where was my phone call?...

why?...i see you every frikkin day...next you'll want to move in with me

[Mr Skid]

...
The colemans boys are great too....... except SARGE
...
he has evil plans to take over all the toilets in the world

Or would that be plans to be taken in toilets all over the world?

[Back Fire]

why?...i see you every frikkin day...next you'll want to move in with me

pitch a tent on the shop floor and I'll be happy

[SARGE]

The colemans boys are great too....... except SARGE - I heard he strolls around at night kidnapping rats and spreading hatred between dogs and cats oh and Dover too, he has evil plans to take over all the toilets in the world

Or would that be plans to be taken in toilets all over the world?

nope .. not gonna say the word's "Your Mom's" and "Burger King bathroom" anywhere on this site ever again...

[rogson]

Be careful about get hung-up on shop loyalty.

I thought I had a good relationship with a shop built-up over a period of about 5 years. I bought 3 bikes over that period and always went there first for consumables, gear...everything. Then, over a period of about a year they changed most of their staff, and after getting the who-the-hell-are-you treatment a couple of times decided I was being a chump. I still use them but I also shop around now.

In retrospect it was dumb to think that having a relationship with the hired-hands was tantamount to having a relationship with the shop.

[buellbabe]

MMMmmm interesting... I used to be loyal to Shafts and would have continued with Amps but the AMPS mechanics fuck up something everytime they service my bike so I take it to Road&Sport now and so far so good. :-)

[Bonez]

Can't speak for others, but shortages mean that most Hardleys sell as soon as they hit the shop.

Maybe ANZA could transfer a few up your way.?

[SARGE]

Be careful about get hung-up on shop loyalty.

In retrospect it was dumb to think that having a relationship with the hired-hands was tantamount to having a relationship with the shop.

i have had quite a few of my old clients follow me over from my last shop ( thats why i keep a detailed diary) so it is a good thing to get to know the " hired Hands".. never know where we will end up.. this is a very bastardized industry.. your competitor last week could be your employer next week..