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Thread: A rant on accident repairs.

  1. #1
    Join Date
    13th February 2004 - 06:46
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    Thumbs down A rant on accident repairs.

    Now, as you're all aware, I'm a bit of an expert on crashing and the shit that goes on getting the bike fixed for the next few months. Here's a wee story to get you thinking.

    Riff raff (fairly) recently had the SV repaired after a relatively minor, yet horribly expensive skirmish with the tarmac. The bike was delivered to what I consider to be a very reputable dealer for assesment and insurance repairs.

    10 days later, Riff raff rings the dealer for an update and a time estimate on how long the repairs might take and is told, oh nah, we haven't seen the assesor yet, we were just about to call him when you called to see where he is. Ooooohhhhhh-kaaaayyyyy.

    Riff raff calls back a few days later and is told, yep, it's all assessed, it needs this and this and so on and so forth. Probably 4 weeks as a few of the bits need to come from Japan. Cool.

    Five weeks later, Riff raff rings said dealer for a progress report, to be told, Ohhhh, ummmmm, we're waiting for the last bit for the bike, it'll be here tomorrow.

    One week passes, no news, Riff raff rings dealer, where's me fucken bike? Ohhhhh, yeeahhh, oh look, that part just turned up today. Ya can pick it up in the next couple of days. Riff raff rings in three, can I pick up my bike please.? You sure can m'am, it's all done!

    So we rocks in there to pick up the bike and are handed the keys by a smiling bloke telling her he'd even given it a wash. Wow! Thanks man.


    So, I'm looking at this bike over the next few days and something's not right, but I just can't quite put my finger on it. I worked it out, see if you can from the pics attached. But that's the least of my gripe.

    I'm washing the bike a week later after taking it for a hoon, just to make sure it's all good, you understand. And I find the dashboard pannel isn't clipped in correctly, it's sitting proud on one side. Small thing but fairly obvious, would'a thought it'd be noticed. Oh, and what's this? One of the front mudguard (a newly replaced part) screws is hanging in by half a thread. Shit. Tighten that up.

    Last week Riff raff says to me, my radiator's (newly replaced part) falling off! I take a peek under the front and yep, it hasn't been mounted right. Nice work.

    Just took the bike down to the shop to grab some cigarettes and a coke (no I wasn't wearing any saftey gear other than a helmet) and riding back with my throttle hand performing dual duties of throttle and coke carrying, I notice there's no back brake. None. Not a problem, I usually never use 'em but Riff raff does. Wonder what's up here? That'll do it, of the two allen screws that hold the rear brake master cylinder to the foot peg bracket (newly replaced part), one's gone completely the other's less than finger tight. This allows the master cylinder to rotate as you push the rear brake pedal, applying zero fluid pressure to the calliper.

    So here's my bitch.

    1) An easy to spot fuck up in the photos.
    2) Courtesay calls from bike shop to customer advising of delays: zero. Calls by customer: five.
    3)Lose pannels, screws not tightened and serious issues overlooked: four
    4)Didn't mention this but they changed the style of pipe without so much as a "Do you mind?"

    But they washed the bike
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    Vote David Bain for MNZ president

  2. #2
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    15th March 2004 - 18:49
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    Missing Part

    Your teddy bear pajamas are missing from the clothes line??

  3. #3
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    19th November 2003 - 18:45
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    Quote Originally Posted by White trash
    1) An easy to spot fuck up in the photos.
    Alot of places aint making a good name for themselves lately aye

    ps blind as a bat, could you highlight the above?

  4. #4
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    12th July 2003 - 01:10
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    Hell, I can see what you mean!
    Shit if my Sporty came back from the bike shop looking like that I'd be as pissed-as!!
    Winding up drongos, foil hat wearers and over sensitive KBers for over 14,000 posts...........
    " Life is not a rehearsal, it's as happy or miserable as you want to make it"

  5. #5
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    13th February 2004 - 06:46
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    Too hot for the teddy bear PJs this time of year mate, I'm letting my boys swing free this summer!

    Edit: Check out the rear side covers on each side of the bike. The R/H side was replaced. See it? Took me a while too.
    Vote David Bain for MNZ president

  6. #6
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    31st January 2004 - 12:00
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    No sticker on LHS ?
    Visit the team here - teambentley

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  7. #7
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    13th February 2004 - 06:46
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    Quote Originally Posted by Deano
    No sticker on LHS ?
    Sort of. They've replaced the R/H side with the pannel off an SV650, not an SV650S. So it now has an ugly fucken decal where one shouldn't be.
    Vote David Bain for MNZ president

  8. #8
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    4th January 2005 - 18:50
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    no sticker on one of the rear side panels
    Quote Originally Posted by Drew View Post
    Given the short comings of my riding style, it doesn't matter what I'm riding till I've got my shit in one sock.

  9. #9
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    15th March 2004 - 18:49
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    I know shit about Suzuki's mate (all bikes for that matter) but is it meant to have a diffuser/faring thingy on the bottom. What abour "Suzuki" sticker on tank.

    okay you got it.

    Whats is interesting is the manufacturers comments re "Service the Bike at Authorised Dealers or your Warranty may be compromised"

    My philosophy is; should I compromise my warranty or my life. I am far more fastidious than anybody in a bike shop would be about MY bike - I will pick up a whole lot more stuff that should be sorted than they would, i.e. chaffing looms, potential oil leaks etc

  10. #10
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    4th January 2005 - 18:50
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    doh....too slow....
    Quote Originally Posted by Drew View Post
    Given the short comings of my riding style, it doesn't matter what I'm riding till I've got my shit in one sock.

  11. #11
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    Bugger mate
    To every man upon this earth
    Death cometh sooner or late
    And how can a man die better
    Than facing fearful odds
    For the ashes of his fathers
    And the temples of his Gods

  12. #12
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    9th February 2003 - 14:34
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    When I got my bike back from the shop after taking it in for a full service before xmas, it came back with the rear brake line unclipped from the frame and rubbing on the rear tyre. Only noticed it 1000km later when the rubber outer has been worn through and the brake line had a small cut in it. Not quite worn all the way through tho. I've got very little faith in shops these days. I would've thought your bike's supposed to come out safer after a service!!

  13. #13
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    20th August 2003 - 10:00
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    So, what was their reaction when you told them?
    Speed doesn't kill people.
    Stupidity kills people.

  14. #14
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    13th December 2005 - 08:04
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    Fuck WT thats some pretty piss poor customer service alright. So have you given them heaps?

  15. #15
    Join Date
    4th January 2005 - 18:50
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    Quote Originally Posted by MrMelon
    When I got my bike back from the shop after taking it in for a full service before xmas, it came back with the rear brake line unclipped from the frame and rubbing on the rear tyre. Only noticed it 1000km later when the rubber outer has been worn through and the brake line had a small cut in it. Not quite worn all the way through tho. I've got very little faith in shops these days. I would've thought your bike's supposed to come out safer after a service!!
    if you only noticed it 1000km after....then you can't say it was the bike shop for certian...
    Quote Originally Posted by Drew View Post
    Given the short comings of my riding style, it doesn't matter what I'm riding till I've got my shit in one sock.

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