WORST bike shops

[Mongoose]

I reckon it does not matter what bikeshop you speak of, some one will have a horror story to tell. One of the local shops here gave me such crap after sales service i will not buy another bike off them and yet a mate bought from the same shop and got excellent, almost to the extreme, after sales service.
With a lack of bike shops here ts "take yer chances" and deal with the one that cuts you the best deal/service.

[rodgerd]

3. Wellington Motorcycles. "OK, so you haven't got it in stock. Any chance of ORDERING ONE IN??" Mrs H had to go to Palmerston North to get a test ride on a new Marauder coz WMC didn't want to get their's wet or something. Offered her a ride on a very used Honda 750 Shadow though...

People's mileage obviously varies, 'cos I've been pretty hapy with them. When I got run over by a learner drive in a Legacy Turbo, they arranged a free pickup on the bike to get it to the workshop.

One better was when my wife wanted to give riding pillion a go, since she'd never tried before - she didn't want to buy a helmet etc without knowing whether she'd enjoy riding. When we asked the guys if they knew anywhere we can hire gear, they let us use some of their test ride kit for free for an hour or so.

[dangerous]

er hum, cough, seen these?
bought these from Street & Sport, had quite a range, not sure if they are legal , but Street & Sport gave me my most recent WOF

Ah ha, you again :spudwave: well rather than reposting my photos and explaining things again go here http://www.kiwibiker.co.nz/forums/sh...8295#post68295 #79
for you others: I wanted to keep the oem indercator but with the clear lense see above link

[LB]

The Wellington bike shops all know me so I don't have a problem here.

In Chch last year Casbolts treated me like an idiot (they tried to tell me I had a 750 Monster, I don't think they'd heard of an 800 - it was parked back at the motel or I would have dragged the guy out to show him I knew what I was talking about)

Back in the old days at Wgtn M/Cycles one of the new sales guys didn't know me and we were in there looking at tyres for my bike. The guy basically ignored me and talked to Hamish, even though Hamish kept saying "it's for Lynda's bike". Out comes Robert Holden (he used to work there) and says "hi Lynda, how's it going". The sales guys eyes nearly popped out of his head.

[White trash]

Yeah, Mrs F/F has had the same thing Andrew, she went into Mike Ramesy Pukekohe a couple of years ago,she had 8k cash to buy a trail bike for herself and oldest daughter to ride, they treated her like some blond bimbo who didn't have a clue(when it comes to off road bikes she is far from that)



F/F

Funny how sales staff treat women like that.

Selling the types of bikes I do, I always try to sell to the wife/partner of the bloke looking at the bike. Reason is fairly simple, in most households (mine included) I figure the wife has to approve the purchase anyway. If she's treated with respect and included in discussions, you're a hell of a lot closer to closing the sale.

Also, before I began working where I work, I had heard stories of women being left unatended in the shop when they were there to buy a bike. I personally believe there's a lot of women out there who want to ride bikes but aren't sure how to go about starting and I'm keen to give them any assistance they require.

[merv]

No shop in particular, but to me one of the bigger problems is when you aren't left unattended when you want to be so you can have a good poke around and do your own thinking without the constant chatter of the salesman when his opinion on what he thinks you might want is way off what you are thinking.

Everyone has different reasons why they might like a particular bike and one is size/fit another being looks etc. Its no use a salesman telling me how cool a bike looks if I don't think it looks good.

I'm of the "when I want something I'll ask" school, but that doesn't mean being given shit service when you ask.

[750Y]

I was told by a salesman at one shop as i stodd there with a new helmet on... "i'd love to sell you that helmet but it does not fit!". well 2 identical size/model helmets and years later my helmet is excellent and still fits perfectly. that guy is now a mechanic hmmm...

[MadDuck]

MD, if you want someone to go into HS with you and give them the ol' talking to, I work close by and would be happy to come along. Although since Frosty's ridden the bike and has seen what's going on you'd probably do better to bribe *him*...

Thanks jrandom. Awesome offer as no way I would drag Frosty away from his new job - he is kinda busy and when I next cross the court at HS I will be well researched and ready for action.

I am really not keen on going back there until I have done some homework. I want it checked by a neutral dealer to ascertain if this method is standard practice or not...etc. They had their chance to explain and fix it but didnt so I most certainly will take them for it if I find it was as dangerous as it sounds. The CGA most certainly will take effect in this instance so I hope thet are ready for me.

Whoever issued the WOF better duck for cover as well - assuming the mods were done before it was issued.

MD

[DEATH_INC.]

Funny how sales staff treat women like that.

Selling the types of bikes I do, I always try to sell to the wife/partner of the bloke looking at the bike. Reason is fairly simple, in most households (mine included) I figure the wife has to approve the purchase anyway. If she's treated with respect and included in discussions, you're a hell of a lot closer to closing the sale.

Also, before I began working where I work, I had heard stories of women being left unatended in the shop when they were there to buy a bike. I personally believe there's a lot of women out there who want to ride bikes but aren't sure how to go about starting and I'm keen to give them any assistance they require.

Yeah,we get a lot of business from M*g & T*rbo because they don't treat woman customers with any sort of respect,if they'll even bother talking to them.I'm still amazed that sales guys don't realise how many girls drive/ride.
And as you pointed out,approve most of the spending.....

[merv]

MadDuck have you referred your problem to Suzuki NZ as well given it was a new bike and they should have concern for you?

My latest dealings are with Yamaha given I bought the WR a few months ago and they have sent me two customer surveys since I've had it, one about delivery of the bike and the second one to follow up after the first service so as the supplier of the bikes they are taking a keen interest in their customers and the performance of their dealers. I would hope Suzuki would do the same.

[FROSTY:Me]

Funny innit how many sales guys F#$#$ up their sales by talking to the bloke.
From my experience 75% of the time the woman holds the purse strings. If you can convince her you're worth dealing with -youre halfway there to a sale.
I nearly lost a 10k sale on sunday because I found the wrong shade of blue

[750Y]

My latest dealings are with Yamaha given I bought the WR a few months ago and they have sent me two customer surveys since I've had it, one about delivery of the bike and the second one to follow up after the first service so as the supplier of the bikes they are taking a keen interest in their customers and the performance of their dealers. I would hope Suzuki would do the same.

I bought a brand new bike from Suzuki at the start of the year. I never heard from them since.

[James Deuce]

Funny innit how many sales guys F#$#$ up their sales by talking to the bloke.
From my experience 75% of the time the woman holds the purse strings. If you can convince her you're worth dealing with -youre halfway there to a sale.
I nearly lost a 10k sale on sunday because I found the wrong shade of blue

'kin Oath!

Plus mine negotiates much better than I do. I see shiney thing, I buy shiney thing. Wife see shiney thing, she hit me upside head and while I'm still dazed she get 15-20% off shiney thing.

[Zed]

I bought a brand new bike from Suzuki at the start of the year. I never heard from them since.

I've had the same experience buying bikes (new & used) from shops, never get a follow up letter or anything! It's like they just think I'll return for more business...and I do! Go figure?

[Kickaha]

Yeah,we get a lot of business from M*g & T*rbo because they don't treat woman customers with any sort of respect,if they'll even bother talking to them.I'm still amazed that sales guys don't realise how many girls drive/ride.
And as you pointed out,approve most of the spending.....

Haha yep those M*g & T*rbo guys are good for business

On sales courses we have done we have been told pay more attention to the female customers,as they do most of the buying for the family,and they like more information,whereas the guys already think they know it all