WORST bike shops

[MarkH]

LOL yeah I remember back a number of years ago working for a design agency, I had to hang out waiting for a press pass for a brochure at a high-end printing company. The supplier took me to get a coffee in their smoko room, they had a sign proudly mounted on the wall that stated "The Client is an Asshole"...

I didn't say anything at the time but I never gave them any more work.

Was there anything in the way they dealt with you that made you think that the sign was anything more than a joke? Surely just the presence of the sign is no where near enough to make you stop using the company?

[dpex]

shit you must have big pockets if you can afford to shop at Motomail, apart from their anual sale, were the odd bargan may be found, they would have to be the dearest place in NZ to buy from.

F/F

I like Motomail. The troops are friendly and helpful and PEOPLE! wait till you see me in my new, ultra-flash, Tangerine racing boots. With those and the carefully synchronised red leathers I just look drop-dead gorgeous. In fact, so much so that despite being a confirmed bachelor, I think of proposing to myself in that outfit.

But the boots were just $199 from Motomail. Same boots in another shop were $249.

But I don't let price rip my ration-book as much as rude, arrogant, lack-of-service staff. And what really rips my ration book is when I take a product to the counter to ask a staffer for some extra detail and have the dick-wit read the packaging and then tell me what it says...Like,,, I can't read!!!!

[Big Dave]

Motomail rocks. Cheap gear downstairs in the outlet store, top quality and service upstairs.

And a quality individual and good friend of mine owns it.

[nosebleed]

...and Coffee + Danish for breakfast in the weekends

[jonbuoy]

LOL yeah I remember back a number of years ago working for a design agency, I had to hang out waiting for a press pass for a brochure at a high-end printing company. The supplier took me to get a coffee in their smoko room, they had a sign proudly mounted on the wall that stated "The Client is an Asshole"...

I didn't say anything at the time but I never gave them any more work.

humour
Noun
1. the quality of being funny
2. the ability to appreciate or express things that are humorous: a sense of humour
3. situations, speech, or writings that are humorous

[Owl]

Well I must say the only real bad experience I've faced so far is with a service department that repaired my bike after a bin. I can put up with a lot, but I hate being lied to and I received plenty of that among other things!

No point naming the shop and I would've walked and never returned but..........................The service I've received from their parts department over the years has been nothing short of fantastic and I wasn't prepared to let one foul experience destroy that relationship with some shit hot people.

[Fatt Max]

Motomart:
Customer service was simply SHIT.
When in the old premises (about 1yr ago) they had some BMW 1100rs's in from Japan, 10k price bracket. I went in with a 'girlfriend' to look for an open class sport tourer. I'd been riding V twins (and one GS100) for over twenty years and the Bee eM seemed the logical choice. We were told they had not been complied yet so they couldnt be test ridden. (Obviously the pillion comfort was/is as important for long distances). Told come back next week (Saturday) they (BM's) are being complied Wednesday. Next Saturday, we rock up, oh sorry we've been too busy to do them. Ok fair enough. They were busy, come back next week they'll be done. Week 3 you guessed it,,,,,,, not farking complied. Now here I have to admit one of the sales staff could see my frustration and promised that he would personaly make sure the BM I was interested in was ready for the road next Saturday. Wednesday afternoon, he called my cell ph' and said the bike's done, and we arranged for 11am(ish) the following Saturday morning. Now this means a month of waiting and two people making/organising arrangements to go to the shop for a test ride. 11am we duly turn up...... no BMW! Sold? no, crashed? No.......... wait for it, Friday afternoon they hired the farking thing out for the weekend. Well obviously, Motomart were more interested in a few hundred? dollars hirage than the profit of actualy selling the bloody thing. They knew it was to be a cash sale! When I said, and I mean VERY quietly and politely , "then I guess I wont be buying a bike here then", the reply........ "thats your choice mate!"
nuff said! They dont get my custom in future.

Far Canal mate, that is staggeringly bad....

[Pixie]

" No point in naming the shop....."
"didn't bother to go back...."
"Muustn't gruumble..."

No wonder things don't improve.
They know they can get away with crap service.

...stupid kiwis

[325rocket]

18 pages on ...

Ive done my share of bitching in this thread but i think its only fair to remember there are members of the general public that are total wankers to deal with. Ive seen people turn up to bike shops and be total arse holes to the staff. Most bike shop staff are bikers too! and that shouldnt really matter anyway, they are people! those of you that know me know im a pretty quiet person but one thing i really cant tolerate is people being rude to "staff" of any kind be it bike shop / cafe whatever ... There seems to be a type of person that thinks because your employed to help they can treat you like crap.
Im sure there are a lot of legitimate gripes in this thread but remember bike shop staff are only people and everyone has a bad day some time.

[vifferman]

...there are members of the general public that are total wankers to deal with. Ive seen people turn up to bike shops and be total arse holes to the staff.
Im sure there are a lot of legitimate gripes in this thread but remember bike shop staff are only people and everyone has a bad day some time.

Fairy Nuff.
I don't really think that was the point of most posts though. It was about the fact that (presumably) bike shops are in business to attract and keep customers, and that their staff are paid to provide a reasonable level of service. In too many cases, this is not happening, due to bad attitudes on the part of the owners and/or staff of these bike shops.

[Horse]

Was there anything in the way they dealt with you that made you think that the sign was anything more than a joke? Surely just the presence of the sign is no where near enough to make you stop using the company?

Clearly he identified with the sign, as demonstrated by his behaviour.

Some clients are actually a win for a business to lose, regardless of how "big" they think their planned order is. A lot of business actually operates on thin margins, and endless stuffing around from an indecisive client can eat away at those margins fairly quickly.

[crazybigal]

have you ever been to their shop???? go downstairs, room full of gear at sale prices!!

shit you must have big pockets if you can afford to shop at Motomail, apart from their anual sale, were the odd bargan may be found, they would have to be the dearest place in NZ to buy from.

F/F

[Whoosh]

to be a pack of unhelpful A-holes. Been in & unless youre looking at their top of the range Ducatis & dressed in all the matching gear they dont want to know or do the 'over the shoulder' "canIhelpyamate" then walk off before you can answer. Missus went in to buy me a B/day pressie & guy sez " no probs if doesnt fit etc, bring back & exchange no worries"... yeah right! went back & got all the excuses under the sun, told him to stick it up his fat arse & aint been back. Mt Eden are cool as are Motomail but as said a bit pricey & havent seen the downstairs bit, def need another visit.

[honda929]

I brought a gsxr 750 2000 model from this shop in auckland, was about 7yrs ago, now they were super helpfull nice people so i handed over 10 big ones, as soon as i handed it over and the paper work was done they couldnt get me out of the shop fast enough!!.They were running a promotion at the time which was you get so many tickets to win something depending on how much you spend, I went back a few days later to collect them and they didnt want to give them to me!!, It was only after a heated debate with the manager that he handed them over.I would guess that they lost out on making another $50k from me as I have spent my biking dollars elsewhere.

[b1kerb0b]

humour
Noun
1. the quality of being funny
2. the ability to appreciate or express things that are humorous: a sense of humour
3. situations, speech, or writings that are humorous

What I should have mentioned is that it was also the way their floor staff approached customer relations... ie the very thing we are discussing in this forum.

I was using it to illustrate the fact that this issue impacts quite a few industries, not just retail.

However it seems particularly endemic in ours for some reason.