Your attitude towards customer service serves only to reinforce the original complaint.Originally Posted by Sparky Bills
Forum whore
Your attitude towards customer service serves only to reinforce the original complaint.
Hardcore Biker
Interesting reply, that one, how much more effort would it of taken to direct the customer on to those shops, and build some good will with him???
I have tried Motomart a few times in the last few years, and always feel like I am interupting the staffs day. Asked about tires one day, within a certain price range, parts man said he'd call me back, which he did, with one choice which was a brand I wasn't keen on. I visited another shop, the guy there jumps on computer goes you can have this this or this at these prices, and gave me about 4 choices. Which shop showed an interest in the customer? which shop made a sale? Which shop will be higher up my list when it's new bike time?? which shop am I going to go back and buy more from!!!
It's about building a relationship with your customers, the small sale might not count, but it might lead to the big one in a years time if the service is good. I still call into Motomart a couple of times a year, but am yet to see any changes in the service of customers who are probably thought of as casual or unknown ones. It's the customers perception of service that the shops need to concentrate on.
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Highway Biker
of course there is more to the story!! but i thought swear words and providing the evidence was pointless when this was a "short story" thread
Of course they will not lways be bad..but when they make a mistake..they dig their toes in like sherpas on a cliff
to their detriment i'm afraid..
If I had a GF I'd like only ride 5 times a week!
Tearing Choppa a new A'Hole
I love this thread, it's one of the most entertaining on KB for various reasons.Damn just realised this threads been going since 2004. I was thinking 'Wellington Motorcycles'? didn't they close like four years ago.
Seems like Motomart still hasn't up their game. When they were down on Hutt road they would ignore me. They have improved slightly since they've moved. Although I did go in their looking for a simple universal o-ring for my KTM. But nope "we don't sell KTM's sorry".
I do want commend AFC Motorcycles in Palmy for their awesome service and support. I've purchased four bikes off of them. They even bent over backwards when one of my bikes was stolen and the insurance company gave me the finger.
I highly recommend them.
I've never shopped at Motomart. In fact, I competed against them openly for three years. Yet I can stil walk into that shop (or any in Wellington for that matter) and shake any number of people by the hand and say "How's it going?"
Can you re-read your post please? Try this.
In any motorcycle parts department in New Zealand, there's 4000 little bins of small parts out the back. A third of those contain "generic" O-rings. You bring in a fucked O-ring, or better still, the measurements of one, and expect the poor bugger behind the counter to say "Sweet, I know where there's one to fit, be back in a sec." Sorry, that's simply laughable.
People have VERY unrealistic of what customer service means.
Being ignored for 10 minutes on a quiet day, your complaint is justfied.
Being responded to in a down right rude manner, your complaint is justified.
But yours mate, is quite simply hilarious. I'm going to shop at MotoMart on this basis alone.
Vote David Bain for MNZ president
Tearing Choppa a new A'Hole
And this is what it's all about.I got dicked around by a bike sales guy at Wellington Motorcycles but I've heard he's always been like that. Even had my cash ready to buy a bike from him too - his loss.
Mike from Wellington M/C is real good. So it goes to show that even though you have a bad experience with someone from the company - not all of them give a bad experience.
I've had excellent service from Motorad.
I know the guys will greet me with a smile and nothing cant be obtained if I really want it.
You build a relationship, you continue to shop there.
Vote David Bain for MNZ president
Registered User
Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!
Funny how I'd always have nothing to do when it came time to do my pickup runs
Tearing Choppa a new A'Hole
Well you worked at a Honda/Yamahahaha shop. Of course the GSXR is superior.Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!
Funny how I'd always have nothing to do when it came time to do my pickup runs
No brainer really.......
Vote David Bain for MNZ president
I like bikes
Geez you're a loyal fanboy arent you?
Would agree with your above posts, its about the relationship and perception. Doesnt matter what you thought about the service, its what the customer thinks.
PS Now before SparkyBill has me kneecapped, I realise there's some people who wouldnt be pleased if Valentino Rossi/Mick Doohan/ Carmen Electra served them and you just can't please those ones!!
"Not one day that we are here on this earth has been promised to us, so make the most of every day as if it was your last, and every breath ,as if it were the same"
Fully qualified Sifter.
Fuck...hope it wasn't me that shagged you 'round mate! Be surprised if it was...as bad as my memory is...I can smell cash from 500m away!I got dicked around by a bike sales guy at Wellington Motorcycles but I've heard he's always been like that. Even had my cash ready to buy a bike from him too - his loss.
Mike from Wellington M/C is real good. So it goes to show that even though you have a bad experience with someone from the company - not all of them give a bad experience.
I've had excellent service from Motorad.
I know the guys will greet me with a smile and nothing cant be obtained if I really want it.
Pete
Fully qualified Sifter.
Fuck your o-ring mate. You fancy a new GSxR1000 for 17k?Fucken tell me about it, even when I worked at the competition you and Pete would tag team me for turns at telling me how great the latest GSXR was and how you could get me on one no problems.
I was only there to pick up an o-ring, sheesh!
Funny how I'd always have nothing to do when it came time to do my pickup runs
Unexpected Spanish inquisition
There you go Pete, fixed it up for ya......
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Fully qualified Sifter.
No need getting all jealous like mate. I know you fancy me. Bloody poofta!There you go Pete, fixed it up for ya......
e mare libertas
Ahem.
Not painting a good picture in the context there Pete.
kiwibiker is full of love, an disrespect.
- mikey
Unexpected Spanish inquisition
Well, you do look good in chaps and a thong I must admit
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
Unexpected Spanish inquisition
And I wasn't even going to bring that up - but now that jrandom's mentioned it....
Before you judge a man, walk a mile in his shoes. After that, who cares? ...He's a mile away and you've got his shoes
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