Damn u Telecom & Slingshot

[The Pastor]

STUPD ISPS ARE HOMOSEXUAL, I WANT 3.5mbit up and3.5 DOWN you gay gay gay gay gya shit

[Beemer]

This is the 3rd time in about as many weeks where I have heard someone blame Telecom for a problem they are having with another ISP.

I work for Telecom and in the other 2 cases I did a little digging around and found out it had nothing to do with Telecom at all... In both cases it was the other ISP that had fucked up and they blamed Telecom. who knew nothing about it...

We live in the country and every time it rains, water gets into the cable boxes and we often lose our landline (and therefore our internet connection - which sure as hell ain't with Telecom!). Telecom seem to prefer sending the lineman out on a regular basis to temporarily fix the problem than doing anything about it and I'm getting fed up with being unable to work for days on end every few months.

I'd keep quiet if I worked for Telecom, from my dealings with them, they are a useless bunch of pricks and some of their call centre staff need a boot up the bum. We were told by one that the fault would be fixed by 2pm but when I rang on my cellphone at 2.30pm and asked her to check what was going on, she said faults were usually fixed by 4.30pm and I would have to wait until then. Of course when I rang back at 4.35pm I was told the fault had been fixed at 2pm and this must be a new fault and gee, we're sorry, but it's too late to send anyone out today so you'll have to wait until tomorrow afternoon before we can take a look at it.

In this case, big profit equals very poor service. And Telecom seems to have taken the art of blame shifting to new levels. We put up with a crackling line for over a year because we were told it was due to electric fences in the vicinity. When they sent a lineman with a few clues out to repair an unrelated fault, he said it was caused by being on the modern version of a party line and we should complain. We did, and now our line is clear.

[Alive]

We live in the country and every time it rains, water gets into the cable boxes and we often lose our landline (and therefore our internet connection - which sure as hell ain't with Telecom!). Telecom seem to prefer sending the lineman out on a regular basis to temporarily fix the problem than doing anything about it and I'm getting fed up with being unable to work for days on end every few months.

I'd keep quiet if I worked for Telecom, from my dealings with them, they are a useless bunch of pricks and some of their call centre staff need a boot up the bum. We were told by one that the fault would be fixed by 2pm but when I rang on my cellphone at 2.30pm and asked her to check what was going on, she said faults were usually fixed by 4.30pm and I would have to wait until then. Of course when I rang back at 4.35pm I was told the fault had been fixed at 2pm and this must be a new fault and gee, we're sorry, but it's too late to send anyone out today so you'll have to wait until tomorrow afternoon before we can take a look at it.

In this case, big profit equals very poor service. And Telecom seems to have taken the art of blame shifting to new levels. We put up with a crackling line for over a year because we were told it was due to electric fences in the vicinity. When they sent a lineman with a few clues out to repair an unrelated fault, he said it was caused by being on the modern version of a party line and we should complain. We did, and now our line is clear.

No company in this country is perfect and never gets everything right the first time.

The work you are talking about is done by a contractor, but I don't hear you slagging off them. It is their job to correctly diagnose faults like this and when they get it wrong, Telecom gets the blame with no mention of the contract company who do the work.

I'm glad you got it sorted

[Ixion]

Hang on, who contracted the contractor? I pay my bill to Telecom, any problems are their responsibility. If they want to contract out the work, that's fine, but it's still their responsibility.

[Karma]

Just a quick note...

As employees of a company such as telecom we sign a document that says we won't enter into discussions about the company outside of our work hours...

For this fact I'd urge Mr. Alive here to consider what he types, exactly the reason why I never enter into these debates.

[DemonWolf]

maybe he's on holiday? sickleave? hehe

[Biohazard]

or someone has his login !!! nudge nudge wink wink

[skelstar]

Lets face it. Its not a debate that Teleployees are going to win anyway...regardless of whether they are right or not.

Can you imagine Antagonist_A is going to say: 'yeah fair enough...I pay lots of money for a service that is bad every once in a while, but thats ok.'

Unlikely.

[Karma]

You should be used to it man, you ride a hyosung.

[Biohazard]

You should be used to it man, you ride a hyosung.

Thats cold man very cold

[Karma]

Yes... but kicking a man when he's down is the easiest time...

[Badcat]

Um if you read on....its Slingshot blaming telecom and vice versa i was just a mere piggy in da middle...

I always blamed Slingshot on this one....

yep - this is exactly why i'm with XTRA.
i'm not telecom groupie, as i too have worked for them, but at least it's "one throat to choke" if there's a problem.
bugger watching two service providers finger-point while no-one fixes it.

[boomer]

Yeh right...

Let me get this stright, if you don't have tolls with them you have to pay more, and then you get less download allowance anyways... sounds like a jack to me.

this coming from someone working at the biggest swindle office in town

Telecom & xtra suck the fat one