Now that's what I call SERVICE!!!

[Pex Adams]

Below is a post from a guy in Wellington on an Aprilla Forum, he purchased his Factory RSV from Auckland, and had nothing but crap service and headaches from the dealer up there.

As some Wellie riders now know, TSS have just got into dealing in the awesome Aprilla range.

Needless to say, he has been having trouble with the bike running lean, ever since he changed the exhaust pipes.

This is the best bit of servicing I've ever heard about in the Wellington Region. Good on Ya TSS, you've just got my service!

"HOLY CRAP! I just got 664585 loaded and it's totally transformed the bike. I can now run the bike without baffles and there's significantly less engine braking when closing the throttle. It still seems slightly lean which I'm confident will be resolved by the PCiii.

I'm a very happy chappy.............YAY.

I'm also very optomistic about TSS (the dealer). I was their first customer with a 1000cc Aprilia as they've been focused on the 750 Motard. I jokingly said I should get a discount since I was the guinea pig. His response............nah mate, you can have it for FREE!!! Now that's what I call taking care of the customer!

So, the bike is running DNA air filter with Ti Arrow slip-ons. Map 664585 is loaded running on variant 2.

What can I do next!!"

[Wasp]

Whats new? TSS is the best dealer in lower hutt full stop. possibly the best dealer in town. Motomart treated me like a kid and took advantage of me and it was hard to even get service there let alone get them to talk to me. (exception being Martin aka sparky_bills of course)

[Fatjim]

Motorcycles dealers are like wives.

You get great service for a while and then they start to let you down.

Can't comment on TSS, still in the honeymoon.

[WRT]

When getting my RSV-R, I had a bad run with the Aprilia dealership in Auckland (which started as soon as my cash had been handed over, and went steadily downhill over the following couple of weeks). I refuse to give them another cent, so now I take the bike to Strada in Tauranga for servicing. Its a fair distance to go, and the workmanship has not been flawless from them, but they treat me like a valuable customer and go out of their way to fit me in and make sure I'm happy.

Have also dealt once with AMPS on a minor issue (even though they are no longer an authorised dealership), and found them good as well, fitting me in at short notice despite a busy schedule.

[Pex Adams]

WRT, Dafe and I had the same experience in Wellington. As soon as the money was handed over, they didn't want to know us. In one day we had spent near on $45k, and what service did we get for that???

NONE!!!

Not even a phone call to ask how things were going. Needless to say, I have taken my bike over to Dave Andersons in Masterton. They do a really good job on the bike - mainly because the guys like seeing something other than a dirt bike covered in Cowpoos!

But if I need a service I can ring them up on a wednesday or thursday. Ride over the hill on Saturday morning, drop the bike off, have breakfast, take a demo out for a ride. Then the bikes are ready by lunchtime. They are really good guys also to deal with, and if I look for another GSXR, I certainly will be doing the deal with them.

[crazybigal]

were did you go? not Wgt motorcycles?

WRT, Dafe and I had the same experience in Wellington. As soon as the money was handed over, they didn't want to know us. In one day we had spent near on $45k, and what service did we get for that???

NONE!!!

Not even a phone call to ask how things were going. Needless to say, I have taken my bike over to Dave Andersons in Masterton. They do a really good job on the bike - mainly because the guys like seeing something other than a dirt bike covered in Cowpoos!

But if I need a service I can ring them up on a wednesday or thursday. Ride over the hill on Saturday morning, drop the bike off, have breakfast, take a demo out for a ride. Then the bikes are ready by lunchtime. They are really good guys also to deal with, and if I look for another GSXR, I certainly will be doing the deal with them.

[Darkman]

TSS just lost my vote today......lets not even go there. All I can say is.................GO To MOTORMART!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!

[Deano]

And that (above) is why I've said before - every one has their own experiences and stories to tell.

Everyone has bad days - If you don't like the service, tell them - otherwise how will they know/learn ?

[Darkman]

Whats new? TSS is the best dealer in lower hutt full stop. possibly the best dealer in town. Motomart treated me like a kid and took advantage of me and it was hard to even get service there let alone get them to talk to me. (exception being Martin aka sparky_bills of course)

You obviously have know idea what you are talking about........

[Deano]

You obviously have know idea what you are talking about........

I'm off to the pub.....who's coming ?

[cowpoos]

I'm off to the pub.....who's coming ?

seeya soon

[Darkman]

I'm off to the pub.....who's coming ?

on my way..c you there.

[Dafe]

WRT, Dafe and I had the same experience in Wellington. As soon as the money was handed over, they didn't want to know us. In one day we had spent near on $45k, and what service did we get for that???

Pex, I'd appreciate it if you don't use me as a reference and give me a bad name with local bike dealers. I personally don't run down any company in a public forum. I prefer to only mention those that satisfy me.

I'm a believer that everybody will find a shop to suit their needs, how can everyshop always offer you the same level of satisfaction? Different shops have different strengths due to different levels of experience, different products & merchandise, different financial positions and different people. Just shop at the ones you like!

My experiences with WMCC has seen me very satisfied with two salesman in particular. They've always been as helpful as they possibly could have been and I'm grateful for their help. I''ve been more than happy with their sales service. Thanks Pete & Hamish!

[Crasherfromwayback]

Pex, I'd appreciate it if you don't use me as a reference and give me a bad name with local bike dealers. I personally don't run down any company in a public forum. I prefer to only mention those that satisfy me.

I'm a believer that everybody will find a shop to suit their needs, how can everyshop always offer you the same level of satisfaction? Different shops have different strengths due to different levels of experience, different products & merchandise, different financial positions and different people. Just shop at the ones you like!

My experiences with WMCC has seen me very satisfied with two salesman in particular. They've always been as helpful as they possibly could have been and I'm grateful for their help. I''ve been more than happy with their sales service. Thanks Pete & Hamish!

Mate, you're an absolute pleasure to deal with!
Regarding what Deano said.....if you ever do have an issue of any sort, please let us know. Far easier to fix something that's not right when we know about it! Garry and Steve have been in business for over 30 years, and you don't last that long running around shitting on people or ignoring them.

I know there's a fair number of people that think we're too HD orientated, but the only two people there that own them are the owners! The rest of us own/ride/race Suzukis!!

[Pex Adams]

Pex, I'd appreciate it if you don't use me as a reference and give me a bad name with local bike dealers. I personally don't run down any company in a public forum. I prefer to only mention those that satisfy me.

I'm a believer that everybody will find a shop to suit their needs, how can everyshop always offer you the same level of satisfaction? Different shops have different strengths due to different levels of experience, different products & merchandise, different financial positions and different people. Just shop at the ones you like!

My experiences with WMCC has seen me very satisfied with two salesman in particular. They've always been as helpful as they possibly could have been and I'm grateful for their help. I''ve been more than happy with their sales service. Thanks Pete & Hamish!

I think everyone on here has the right to talk about their experiences when dealing with shops and service - all we want is the best service, value for money, and not to treated like pieces of dog meat. However if you like been treated that way, then by all means do what ever the hell you like... You always do!

Mate, you're an absolute pleasure to deal with!
Regarding what Deano said.....if you ever do have an issue of any sort, please let us know. Far easier to fix something that's not right when we know about it! Garry and Steve have been in business for over 30 years, and you don't last that long running around shitting on people or ignoring them.

I know there's a fair number of people that think we're too HD orientated, but the only two people there that own them are the owners! The rest of us own/ride/race Suzukis!!

Fair Call Pete, I understand where your coming from. However I personally would like you to look at this as a forum on how we all could do better. Don't you think if you asked me when I bought the bike 'when do you think that you'll have the 1000k up?' we'll book you in and get you back out on the road, where you belong. That would have improved the relationship?

It just maybe something that the people like me appreciate...


Anyways, let me remind you why I have never mentioned who I purchased my bike from. I never started this tread to shit on anyone, it was started because I was overwhelmed to hear that TSS had gone the extra mile to help out a guy who was struggling with his bike. Something I would have appreciated