The rest of the story.

[Motu]

without complaint.

That sounds out of character Lou,but good on you for the thought at least.

Not defending them,but there are always 2 sides to these stories,often even more - I just like to try for a more balanced view.I very often get into trouble with problems just like this one...how far do you go before you back out and say ''someones been here before me,who's going to pay me for uncovering their tracks''.With warranty claims they won't pay me for diagnosis,the customer won't pay me for diagnosis because they have a warranty - the poor bastard getting the bad name for not knowing what he's doing is the loser on both sides....and financialy.

[Lou Girardin]

That sounds out of character Lou,but good on you for the thought at least.

Not defending them,but there are always 2 sides to these stories,often even more -.

Although we've met a couple of times, you don't know me. You only know me by my posts. I can tell you that if I fuck up, I'll own up to it.
I would have gladly paid them, and kicked myself for not doing basic checks before I put the carbs back on.

If there is another side to the story, why haven't I, or anyone else, heard it?
The silence from Colemans is fairly damning.

[unhingedlizard]

When I first came to NZ six years ago, I was appalled at ALL the bike shops I went into. Most seemed like dinggy, back yard sales affairs with crap, falling apart showrooms, bikes packed in so tight you couldnt see them and sale "ASSistants" who didnt give you the time of day. Thankfully that is now changing as I have now been in half a dozen showrooms that I would happily buy a bike from. Seems strange (and a bit sad) that colemans is going backwards as I have only heard good things about them. I read a article a while back that made note of bike shops that now have been taken over by people with little enthusiasim for bikes but think they are a profitable industry due to fuel price raises and the increasing sales of scooters and small bore bike. Hope this isnt a case of the same.

[Motu]

The silence from Colemans is fairly damning.

I'm pretty sure Colemans belong to the MTA,they have a complaints system,sure they are there to support their members - but to be a member you have to meet their standards,they will mediate the complaint....and if Colemans are in the wrong they will be told to pull their socks up.

But you prefer to hold a trial on the internet,we've seen that plenty of times here,it seems that that's what this site is all about.The resort of gutless people.

[Macktheknife]

Glad to hear you got it sorted in the end Lou, enjoy the riding mate.

[Lou Girardin]

I'm pretty sure Colemans belong to the MTA,they have a complaints system,sure they are there to support their members - but to be a member you have to meet their standards,they will mediate the complaint....and if Colemans are in the wrong they will be told to pull their socks up.

But you prefer to hold a trial on the internet,we've seen that plenty of times here,it seems that that's what this site is all about.The resort of gutless people.

My complaint is about lack of customer service, not about being ripped off or shoddy work done. I certainly do not want 'compensation', a simple apology would probably have kept me as a customer of theirs.
I seriously doubt that the MTA would get involved in this kind of issue.
And, as I said at the beginning, I gave them every chance to discuss the matter. They chose to ignore me and pretend nothing's happened, so I now choose to make the issue public.
So why do you think I'm gutless and not them?

Your posts seem to be losing your old pisstake character and are sounding increasingly bitter. Why would that be?

[Motu]

I seriously doubt that the MTA would get involved in this kind of issue.

So it's not a serious issue - only too you....but you want to make it a big issue on a public forum.

Bitter? - doubt it,but I suspect you don't like being on the recieving end,you usualy dish out the nit picking.

[Pixie]

Although we've met a couple of times, you don't know me. You only know me by my posts. I can tell you that if I fuck up, I'll own up to it.
I would have gladly paid them, and kicked myself for not doing basic checks before I put the carbs back on.

If there is another side to the story, why haven't I, or anyone else, heard it?
The silence from Colemans is fairly damning.

I'm not going to live this down anytime soon.
Pixie and I removed the carbs and, hello! the slides only open half way.
Pulled the tops off and all 4 diaphragm springs are coil bound.
The tops haven't been off since we did the rejet way back when.
I reckon it was his cock up, he says I put the tops on. So we'll just have to agree................................that he did it.
It's like a new bike, not only has it got all the neddies it's supposed to have, but it's really smooth too.

Or blame someone else....

[BNZ]

So it's not a serious issue - only too you....but you want to make it a big issue on a public forum.

I think Lou means its a customer service issue, not a technical issue.

[marty]

So it's not a serious issue - only too you....but you want to make it a big issue on a public forum.
.

lou makes every issue a big one

[Lou Girardin]

Or blame someone else....

Oh sorry. I forgot the P/T for the slow of uptake.

[insane1]

so what sort of deals do or have colemans done for you as of late it would seem that all the good people have left or have the intention of leaving .or is haldanes your next best bet for a good deal they might be getting me soon.?

[Lou Girardin]

so what sort of deals do or have colemans done for you as of late it would seem that all the good people have left or have the intention of leaving .or is haldanes your next best bet for a good deal they might be getting me soon.?

I'd still shop around. But take into account customer service as well as price.
Pixie deals with Bike Sport in Helensville and is happy with them.