I'm with you on that one too.
Dunno what you're on about with that "right to say no" crap tho, did some fat bird have her way with you recently?
The attitude I find lacking in NZ is the "here to help" attitude.
Usually you get the "my mind is on lunch attitude, who the fuck are you, a what? what's a customer?" or the "I must sell you everything in the store, including the shirt off my back, and you're not leaving until I bankrupt you" attitude.
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