GT250R Warranty Issues :(

**Jsn** · 31st July 2006, 12:47

Ok, I've owned my hyosung gt250r for just over 8 weeks, and in that time it has been back in the shop for a total of 2.5 weeks under warranty and I haven't even done 1500km on it

I took it in the first time becuase it was due for its 1000km service, and it was cutting out on long hills??.. anyway they serviced it and "looked" at the problem but couldn't find it so they drained the carbs. (not sure how they intended for that to fix it).
So i got it back and the problem was still there, so i sent it back again. This time I got it back in WORSE condition. Was idling @ 3-5k and it died on the side of the road after a 25minute ride. So I took it back AGAIN..
This time they took the carbs apart blah blah, and i picked it up a week later and drove it to work, and it seemed fine but that night when i went to drive home it started cutting out on victoria st - 100m from where i work?!?
So my question is, are they under obligation to replace the bike or refund my money? I'm sick of taking it back when they obviously cant fix it!
Also the frame started rusting after about 3 weeks (I've told them about it every time i've taken it down and they seem to be ignoring me).
Its a shame because all I've heard about Mt. Eden Motorcycles are fantastic things.
Would appreciate your opinions

**sels1** · 31st July 2006, 13:06

It sounds like the problem Skelstar had with his one and it was a glitch from the factory but he had his sorted out by TSS in Wgtn. I cant remember the details, maybe pm him for info.

**Wasp** · 31st July 2006, 14:34

I think Skel* had a poked cdi (mabye?)

**The_Dover** · 31st July 2006, 14:37

You're obviously not thrashing it hard enough.

Rev the guts out of it.

**Jsn** · 31st July 2006, 14:38

Yeah at this point i'm more interested in preferably getting my money back or getting a replacement bike.. I mean frame rust and this amount of pissing around isn't what anyone should expect when buying a brand new bike!

**Hellraiser** · 31st July 2006, 14:51

Who's doing the repairs?

I had a GT250R that had a problem cutting out and after about two weeks of fart assing around they found that there was a problem in the CDI.

Also a mate of mine had a prob with his GT250R it would just cut out completly on him his problem turned out to be the stand switch.

**Jsn** · 31st July 2006, 14:56

Yes I have also had issues with my sidestand switch, which I've told them about but they don't seem to have even looked at it. and yeah after 2 1/2 weeks in the shop you think they'd have some answers. Mt. Eden Motorcycles are doing the "repairs" seeing as I bought it from them.
I think it prolly is the CDI, but maybe they are reluctant to replace it for some reason so they keep playing with the carbs?
All I want is my money back. Does anyone know if I am entitled to this?

**SwanTiger** · 31st July 2006, 14:59

Originally Posted by Jsn

So my question is, are they under obligation to replace the bike or refund my money?

I believe they have a right under consumer laws to first make an attempt to rectify the problem. If the solution they provide is un-satisfactory, then start talking about replacement/refund.

Originally Posted by Jsn

Would appreciate your opinions

Sounds like one of your coils might be on the way out or you need to have the CDI replaced or the brown (brown and green, if I recall correctly) wire cut in the CDI.

If you are only loosing power partially then I don't think it will be the side stand kill switch, but if you are loosing power completely and gaining it again at infrequent intervals then it might be the side stand kill switch. They seem to fuck out pretty easily.

**sAsLEX** · 31st July 2006, 15:01

Originally Posted by Jsn

Yes I have also had issues with my sidestand switch, which I've told them about but they don't seem to have even looked at it. and yeah after 2 1/2 weeks in the shop you think they'd have some answers. Mt. Eden Motorcycles are doing the "repairs" seeing as I bought it from them.
I think it prolly is the CDI, but maybe they are reluctant to replace it for some reason so they keep playing with the carbs?
All I want is my money back. Does anyone know if I am entitled to this?

Fit for use or something. no point paying for a bike as transport if it spends all its time in the shop, so therefor its not what you thought you were buying I would say you have a case

**Motu** · 31st July 2006, 15:05

They would of drained the carbs to check for water,often the problem when missing up hills (fuel moves to the taps and into carbs).In intermittent cutting out is just that,intermittent - if it won't do it in the shop they have very little to go on can only do a few checks.It can take hours to sort these things out,ideally the mechanic rides around until it happens,then he can diagnose.If you won't pay for the time,and Hyosung won't pay for the time...then they will be reluctant to foot the bill themselves,afterall it's not really their problem.I have the same problem in my game - no one will pay for diagnosis,and until someone does,the job doesn't get fixed.You bought the bike in good faith,they sold the bike in good faith....did Hyosung build the bike in good faith?

**The_Dover** · 31st July 2006, 15:09

Originally Posted by Motu

did Hyosung build the bike in good faith?

No, I believe they built it in Korea.

**Jsn** · 31st July 2006, 15:15

Sounds about right lol.
So what should I do about the frame rusting.. I took it back the first time and they said "Oh sorry did I not tell you they do that" ?
Apparently its completely normal.. which is bullshit in my opinion.. should'nt be rusting for at least 3-5years!

**The Stranger:Me** · 31st July 2006, 15:16

Originally Posted by Motu

In intermittent cutting out is just that,intermittent - if it won't do it in the shop they have very little to go on can only do a few checks.It can take hours to sort these things out,ideally the mechanic rides around until it happens,then he can diagnose.If you won't pay for the time,and Hyosung won't pay for the time...then they will be reluctant to foot the bill themselves,afterall it's not really their problem.I have the same problem in my game - no one will pay for diagnosis,and until someone does,the job doesn't get fixed.You bought the bike in good faith,they sold the bike in good faith....did Hyosung build the bike in good faith?

We have the same problem with computers.
But at the end of the day it really is between us and the manufacturer, so we will replace the unit, work on it in spare time and re-sell it for what we can get as a second hand machine.
Mind you you can only do that if you don't sell crap gear to start with.

**Motig** · 31st July 2006, 15:20

2 1/2 weeks out of 8 weeks of the road bike not fit for purpose I'd say and you should be given a new bike or refund. Have a look on the Consumers website I think they have a bit of info, I know I read it somewhere) I think if you do a search on Kiwibiker theres a similar thread somewhere about a Hysoung too.
Motu are you saying that some profesionals will just take the money while ripping the consumer off ?

Surely not.

**sAsLEX** · 31st July 2006, 15:24

Originally Posted by Motig

2 1/2 weeks out of 8 weeks of the road bike not fit for purpose I'd say and you should be given a new bike or refund. Have a look on the Consumers website I think they have a bit of info, I know I read it somewhere) I think if you do a search on Kiwibiker theres a similar thread somewhere about a Hysoung too.
Motu are you saying that some profesionals will just take the money while ripping the consumer off ?

Surely not.

One about a Honda lemon as well, and the brilliant service that person got.... NOT... but most of the story was hidden as they got their lawyers in and had a "confedientialty" clause so we all couldnt hear about it

Originally Posted by WINJA

BUT YOU DONT SEE NO BAD SHHIT ABOUT SUZUKI AND THEIR WARRENTY CLAIMS DO YOU !?