My rant to Telecom (xtra)

[kro]

Day 4 rolls around, and the service/tech person who was supposed to contact me, has not done so...... am I surprised.... hell no.

[kro]

Just sent to Telecom 2 mins ago....


My original email stated that I did not want my enquiry set to status "closed", until the problem was fixed. The problem is not fixed, and now I have to run around, and do your job for you, noting all the sites I go to, and which ones I experienced slow speeds from. The messsage does not seem to be getting through, irrespective of how many times I say it.......MY CONNECTION IS SLOW ALL THE TIME..................CONSTANTLY...............EVE RYWHERE I GO, EVERY DOWNLOAD I MAKE....................EVERY WEBSITE I VISIT......*IT IS CONSTANT !!!!!!..* How about fixing it?.
Further to this, I asked for the name of the person I needed to contact in order to obtain a credit for nearly 2 months of painfully slow broadband, and everyone seems to be avoiding this like the plague as well. Someone best furnish me with the appropriate name, or just action the credit, or I will escalate this further, and further, until someone in the Telecom company hears me, and actually does something other than supply me with carbon copy responses, which tell me nothing, other than I am a low priority.

Your next reply to this particular email is crucial.

I will not be fobbed off with cut and pasted responses.

[jrandom]

Me, I'm just hanging out for my scheduled swap to Orcon on Sunday.

I had Mrs Fish in convulsions on the phone again today because she couldn't get online to respond to personal emails and place TradeMe bids.

Imagine if our switched voice telephone network was that unreliable. People are far too accepting when it comes to shitty network service, simply because they're conditioned to expect that neither computers nor anything associated with them will ever work properly.

[kro]

I think you're onto something there. I know people like that who just synonymise anything to do with computers as "hard going", and will believe anything any cut and paste helpdesk person will feed them. Don't get me wrong, I dont shoot the messenger, I am trying to point out the sheer arrogance of the Telecom system, and the fact that they treat us Joe Blows like flys sometimes, a minor irritation

[Disco Dan]

Go Woosh? Dont think so!



Telescum is so backwards that they cannot even supply internet through the phone lines in my street let alone broadband speed! As its mostly old fogies on dialup, its even less of a priority to upgrade the lines than famer jones sheep shed in kaitia!

Im stuck with this crap speed....

Good luck with your endevours though!

[Ixion]

...they're conditioned to expect that neither computers nor anything associated with them will ever work properly.

And a damn good thing too. I work HARD at fostering that expectation. It's called job security. It doesn't work propery. and only I can fix it. For a while.

[Switch]

Poor bastard...

[kro]

Go Woosh? Dont think so!

Dude, that's not a whoosh, it's barely a leak. Mate, I thought I had it bad.
I'm really only pursuing this so hard atm, because I am on holiday, and between mountain bike adventures, and shopping for geek stuff, I have a lot of free time, so I'm using it to my advantage.

To be honest, if they credited me for 2 months of more, and promised to fix the problem in a month, I would be happy, but I haven't even been extended the courtesy, so I am now in "rampage" mode.

[notme]

I'd be happy if Xtra DNS just start working at least 99% of the time. It's gotten flaky to the point of major frustration over the last couple of months. I can never guess whether a hostname is going to be 'not found'. I've had to issue general instructions to the family that if at first DNS won't talk, just query again...

I have the exact same problem with our Xtra connections in Auckland and Dargaville, so I don't think it's anything to do with my modems or local [whatever].

I'm seriously considering switching to another provider.

We have noticed the same DNS problems, getting worse and worse over the last few months at work.

I own part of the company I work for.

Xtra no longer has our business - Orcon now has it.

Hopefully more people will speak with their wallets.....home or business users, if you're not happy go to another ISP.

Oh and Xtra - please read the following carefully:

[magicfairy]

I now work for Telecom (my company was bought my them, not my choice, and I like my job)
They will give us $150 a month towards (Telcom / Sky / Xtra) , Home cell phone, TV and internet.

BUT if you only have Telecom cellphone like I do, but are on Telstra at home - which I have had for 6 years, then I get nothing at all, because as I was told "it was a question of loyalty" just a telecom cellphone was not loyal enough.
It was also confirmed that Telecom could not provide the same connection speed I had on Telstra, thus I would have to degrade my connection, to get the money.

If I only had a Telecom cellphone, and was flatting for example, and the home stuff was in someone elses name, I'd get $50 a month towards cell. But the home stuff is in my name.

So I either get nothing, or switch everything to Telecom and be $150 a month better off.

So what did I do?
KEPT MY TELSTRA CONNECTION cos I have no faith that Telecom can give me anything like the same service or quality (we have cable modem) I get from Telstra

So in effect I am losing $150 a month just to avoid Telecom.

Says it all really.

[ArcherWC]

Telecom is ass, This is our connection

[Sam I Am]

Guys i have been using other DNS No's there old i was given them about two years ago when i was complaning then !!! and i just started to re-use them. not sure where they will work but made a huge difrance to me.
ps dont tell the world PLZ as I dont want the DNS I use to get fucked UP hehe
so keep it close ( yes i know i posted this on the world wide web but hoping only nice biker type would look in here for xtra help )

202.27.184.3
202.27.184.5

[jrandom]

Guys i have been using other DNS No's there old... ps dont tell the world PLZ as I dont want the DNS I use to get fucked UP

Ta muchly. Just switched one of my local machine configs and it seems to be working reliably. Pity I can't force my router to use those servers, but at hopefully this'll be a reasonable workaround in the interim.

Only one more sleep until my Orcon switch...

[kro]

I used those DNS servers, and my connection went thru the roof, and I mean seriously thru the roof.

I used this speed test, which is just a local download, and it shows speeds for small and large downloads, and my large download topped out at 210 !!!!!!!!, before that I could get about 23 out of it.
http://www.jetstreamgames.co.nz/speed/

I have just told my system to obtain a DNS automatically, and it's still fast, so maybe, just maybe, my bleat actually got heard somewhere in the ivory towers.

[jrandom]

I used those DNS servers, and my connection went thru the roof... speeds for small and large downloads

DNS (the Domain Name System) cannot affect your download speed. It's just the protocol that resolves a hostname (like www.kiwibiker.co.nz) to an IP address (like 216.237.127.130) via a network of telephone-directory-like listings on dedicated servers around the world. To talk on the internet, your computer needs to start off knowing one IP address - the address of a DNS server that can perform that look-up when requested.

When you're web surfing or gaming or whatever, once the IP address you're after has been obtained via a DNS query, DNS is no longer involved. Your computer uses the IP address it retrieved to establish a connection to whatever is at the other end, and data transfer begins.

Therefore, changing the DNS server that you use as your Internet 'white pages' to resolve host names to addresses can never affect your download speeds (although it can, of course, affect how long it takes to establish a connection, or whether you can establish connections at all).