My dealings with Mt Eden Motorcycles! (Not all pleasant!)

[Masterchop]

I run a workshop that has approx 50 cars through per day, plus left over jobs from the previous days, it is not uncommon for our service dept to deal with 80 odd people per day.
We keep most people very happy, but occacionally we have someone that thinks they havnt been treated well, sometimes it is because we made a mistake but more often it is that the customer hasnt been able to comunicate the full extent of there faults.

The consumer public are a demading breed that generally wont listen to the experts, they will spread bad news around all over the place about a particuular business, saying they are the worst place to deal with.

We often get people come to us telling us how bad there last workshop was,and Im sure our customers go elsewhere telling how bad we were, Generally most places give resonable service, if your not happy have a chat with them,listen to there explanation and give them a chance to put it right.

[-df-]

Stuff the lot of them, Henderson Motorcycles in View Rd is the best I've been to, helpfull and will ring you to let you know whats going on and how much it will cost.

My YZF600 ran like a dream after getting it back from them, except they did stuff up the new clutch...but took it back and fixed within a day and never had problems since...thats what counts, all bike shops are going to make mistakes, its how the handle there own mistakes that counts (guy wouldn't stop saying sorry for mucking me around with the clutch...even tho it was only 1 day and it had just a small slip when cold).

Thats the bike shop I always go to now, great service...and if somethings urgent they always manage to fit me in.

[Bytor]

Hey Joka - two words -BOTANY HONDA - easily the favourite bike shop of all the East Auckland KB'ers I know.

Since you seem to be out east - go say hi to them when you want something or just for the heck of it.

couldn't even fix a puncture properly and they're miserably gits.
Everyone has their favourites - hell some people even like Robber Baron

[outlawtorn]

You're welcome. Glad to be of help

dude, you know that SlashWylde is probably the nicest biker/headbanger I have ever met! he's genuine and very courteous and can probably tell you to fuck off when needed. Thanks SW, always good for a counter argument and well written engrish!!

[outlawtorn]

I rate Colemans as tops, but since Sarge and Mark have left there's only Dan there who is a nice guy, mind you there is a chap in the service area who is very good and my bike has always been treated well, as have I, if I could moan about one thing is the cost of services, but apart from that....all good.

As far as other shops are concerned:
Red Baron - No dealings with them, so personally can't say anything against them.
Haldenes - Walked in many times and have been ignored, no problem though, take my business elsewhere
Motomail - Got great service and advice in the helmet department
Mt. Eden - Nice guys, easy to chat to, they don't chase after you which is nice
Holeshot Suzuki - Bought an open face from them and the useless git behind the counter didn't offer me any advice on fitting or anything like that, I wish I had bought my open face helmet at Motomail instead. Ah well....hindsight...
AMPS - Nice to walk around, Lou is great to chat to as well.

Each to his own, we all have our own horror stories. Imagine if we all had the same likes and good taste...we'd all be riding Suzuki Volusia's!

[jade]

Ive dealt with Chris at mt eden and I think he is a top bloke, had him working my insurance claim, Im one to ring every few days and politely ask for a status report.. I think thats truly important for insurance work which isnt considered a priority..
Im coming up to getting a top end rebuild for my aprilia and am currently thinking about who Im going to get to do it, Im very picky when it comes to my bike - Ill have to think about it but I think It will be chris or mathew at mt eden... Guess it depends who knows their 2 strokes..

[ArcherWC]

Ive dealt with Chris at mt eden and I think he is a top bloke, had him working my insurance claim, Im one to ring every few days and politely ask for a status report.. I think thats truly important for insurance work which isnt considered a priority..
Im coming up to getting a top end rebuild for my aprilia and am currently thinking about who Im going to get to do it, Im very picky when it comes to my bike - Ill have to think about it but I think It will be chris or mathew at mt eden... Guess it depends who knows their 2 strokes..

Try Brent at Spectrum on the shore, top blokes there

[TLDV8]

I do my own servicing,that way if it turns to shit all i have to do is look in the mirror to see the idiot.

I bought some bits off Cycletreads recently and got top service..... I ordered a part off Botany Honda last week (my first dealing with them) and they had it in under 24 hours.
I ordered another part this week and didn't even have to leave my computer.They will phone when it arrives.
Seem's like excellent service to me but there will always be someone who will think different for varying reasons. ?
Insurance repairs and parts may be the exception but at the end of the day,maintenance on ones bike (or learning how to do it) saves the drama or having to deal with someone elses bad day.
Freedom of Choice in Learning me thinks.

[The Joka]

Didn't mean for it to come across as a marketing ploy... sorry about that! I have no financial interest in either party!

And I totally agree that everyone will have their bad experiences... this was mine!

Thought that I was fair and stated several times that they were fantastic as well as my bad experience...

I am sure that they will continue looking after other people...

[James Deuce]

I run a workshop that has approx 50 cars through per day, plus left over jobs from the previous days, it is not uncommon for our service dept to deal with 80 odd people per day.
We keep most people very happy, but occacionally we have someone that thinks they havnt been treated well, sometimes it is because we made a mistake but more often it is that the customer hasnt been able to comunicate the full extent of there faults.

The consumer public are a demading breed that generally wont listen to the experts, they will spread bad news around all over the place about a particuular business, saying they are the worst place to deal with.

We often get people come to us telling us how bad there last workshop was,and Im sure our customers go elsewhere telling how bad we were, Generally most places give resonable service, if your not happy have a chat with them,listen to there explanation and give them a chance to put it right.

Well unlike that bunch of "consumer public", I've been going to the same car mechanic for 15 years. I like to form relationships with people at organisations, but if they aren't capable of treating me like a person, or communicating clearly, I'll go elsewhere.

Particularly if they leave me badly in the lurch with a broken bike and a minor injury. I reserve the right to bad mouth the person, but the organisation in question in that instance is still a good bunch of motorcycle enthusiasts. Shame about one person.

[Grahameeboy]

Colemans top for me and have not had any probs for 9 years.

When I took my bike in for quote after being hit the same day, just turned u,p, no notice, they fixed up the indicator, did the quote and lent me a 1200 Bandit to get back to work.

Cycletreads good too for parts and tyres.

Red Baron.....no way. Bought my RF new and they could not get the wheel alignment right.

[zeRax]

shit happens, theres always gonna be waits and delays, u sound like a whiney bitch

[Biff]

Take at least part-responsibility for the alleged delay in repairing your bike after the ding dude. The 30 second call you eventually made could have made far sooner had you followed matters up with both parties and kept on top of developments.

So the bike appeared to suffer from cosmetic damage after said ding by the sounds of things, you rode it after the cosmetics were fixed then decided it wasn't quite as it was, you took it back, they fixed all your gripes and threw in a set of free brake pads?

Sweet.

[Grub]

Good post. Well balanced, you told the whole story and it's good to give everyone a heads-up

[Eyetie]

Mike from there is a top man, after picking mine up for a service I pulled into the petrol station to fill up and Mike was there filling up a bike,I went to pay for my gas and Mike said he'll get it, so he gets a tick in my book.