Yep, I can vouch for that - I pootle on over to 'Treads for my tyres since they gave me excellent customer service. Every time I've been in there, they've acknowledged me and left me alone to poke around. When I went in to buy some new boots (on the reccommendation of McJim), the service was just fantastic (I'm not on commish for them either).
I don't mind travelling out of my way to get the service or item(s) I need, even if a bit more pricey if the people are good!
Oh yeah, did I mention that South Auckland is in need of a bike shop with service par excellence?
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