It's not bloody fair - Long rant, just ignore me, Sawyers do!

[Eddieb]

Only 2 posts and Mechanic has gone all quiet. Maybe he's gone off to take that pic for you celticno6.

Hmm 2 posts and he's managed to become the 2nd most disreputable member on the site. beating even the Boi.

That's gotta be some record.

[riffer]

Hmm 2 posts and he's managed to become the 2nd most disreputable member on the site. beating even the Boi and Bondagebunny.

That's gotta be some record.

Oooh. hang on I'll see if I can help him shoot the moon....

[White trash]

you should have gone back to the shop & talked to the service manager or manager to address any issues you had with your bike &/or level of service.
Instead of venting your spleen on a public forum & whinging about how hard done by you were.
people like you make me sick!
sounds like the filter remover being wrong was nothing to have a kitten about.
so they ordered the wrong part.... so what! they put it right & it cost you no more. Shit, even parts people make mistakes! does having a stutter mean you dont need to have any patience?
Your bike stunk of oil?..... so a bit of oil got on the exhaust when it was drained & hadnt completely burnt off.... Poor baby! yamaha designed the exhaust & sump plug lay out, not the mechanic who changed the oil.
engine filler plugs always stick tight. a large o-ring sealing the cap against the clutch cover which expands & contracts every time the bike is started as well as vibrating. what did you expect? would you prefer the thing fell out onto the road? Why were you undoing it if an oil change was just done?
Are you one of those pedantic bike polisher types who spends all his waking hours changing oil that doesnt need to be changed & polishing the stripes off the bike instead of riding it? Have you tried opening the throttle yet?
guys like you are the nightmare of hard working, underpaid tradespeople the world over. you think you are the only person on the bloody planet & the rest of the world is just waiting to carry out your every wish, but that still wont be good enough! FOOL!
going by your most recent posting you owe the staff at Sawyers an opology.
you were not shy or slow when it came to slagging them off in public before you even gave them the chance to talk to you about your percieved problems. Have you got the balls or brains to do the right thing?
How would you know if the mechanics were useless anyway? Fool.
how many years of polytec, exams & study have you done to be in a posistion to judge a good mechanic from a bad one, shit you couldnt even get your oil filler cap undone!!!! yet another backyard grand prix mechanic, who thinks he knows everything, but knows nothing of the amount of work a real mechanic has to do. you should think twice about labelling someone as useless, did you think to count up how many years of mechanical experience were in that workshop? you would be f--ked without them & every other unappreciated mechanic out there.

Holy shit! What a come back!

People on a public forum share their experiences, otherwise, there'd be nothing to talk about.

I think Stone' did a great job of relaying the message that he was pissed off at the time and that with hindsight and Bredans damage control, he no longer feels this way. Hence the other thread on the same matter.

Well done for sharing your experiences and views though Mecahnic. You probably just don't want to get too hot about it. You may blow a blood vessel!

Show us a wheelie next time your past too will ya?

[riffer]

Geez Trashy I hope he doesn't work with you mate!

[merv]

Mechanic certainly doesn't understand customer service like you WT.

If he is at WMCC kick his arse for all of us. As celticn06 said how many 0W01's are out there (who's seen those since Andrew Stroud and Crafar rode them if I remember rightly) so unless he's bullshitting well and truly he would be easy to track down?

Maybe he needs a few months in sales dealing with customer complaints to tune him up a bit and learn to be humble.

[gav]

I think Stroudys old OW01 is sitting in Cycletreads here in Chch so it aint that one.

[White trash]

Geez Trashy I hope he doesn't work with you mate!

Doesn't matter where he works. Maybe he does and maybe he doesnt.

With a response like that, I doubt he works with us. However, I know where he's coming from and I too have taken exception once to what a fellow poster said in regard to our shop. I then flew off the handle without thinking and probably made a dick of myself, maybe not to the same reception Mechanic got for speaking his mind though.

As F/F said, the customer pays your wages. Be nice.

I also live by the simple rules.

Rule 1 The customer is always right.

Rule 2 If the customer is ever wrong, refer Rule no. 1

I've completed every KiwiHost course there is, I've got a folder full of customer references, I've been head hunted for various retail and sales positions and I've still managed to piss the odd customer off.

[rodgerd]

I also live by the simple rules.

Rule 1 The customer is always right.

Rule 2 If the customer is ever wrong, refer Rule no. 1

See, now that I just don't agree with. Walk into McDonalds and demand a Sunday Roast and see how far it gets you.

For that matter punch the staff, you've now in the wrong.

[White trash]

See, now that I just don't agree with. Walk into McDonalds and demand a Sunday Roast and see how far it gets you.

For that matter punch the staff, you've now in the wrong.

Sorry. Did I forget to mention that it doesn't apply to mental people or fuck wits.

Come into my shop and ask for a sunroof for your car and you're either taking the piss, or there's something wrong with your head. Neither of which mean you're a customer.

[rodgerd]

Sorry. Did I forget to mention that it doesn't apply to mental people or fuck wits.

Clearly. Although the way some people carry on they expect it to.

(Although if someone asks for a sun roof for their bike, you could charge them for pointing at the sky....)

[White trash]

Clearly. Although the way some people carry on they expect it to.

(Although if someone asks for a sun roof for their bike, you could charge them for pointing at the sky....)

I may just do that.......

But seriously, you and Motu have the same idea, it's all about customers expectations. Some realistic, others far from.

[James Deuce]

Doesn't matter where he works. Maybe he does and maybe he doesnt.

With a response like that, I doubt he works with us. However, I know where he's coming from and I too have taken exception once to what a fellow poster said in regard to our shop. I then flew off the handle without thinking and probably made a dick of myself, maybe not to the same reception Mechanic got for speaking his mind though.

As F/F said, the customer pays your wages. Be nice.

I also live by the simple rules.

Rule 1 The customer is always right.

Rule 2 If the customer is ever wrong, refer Rule no. 1

I've completed every KiwiHost course there is, I've got a folder full of customer references, I've been head hunted for various retail and sales positions and I've still managed to piss the odd customer off.

And while I agree with Rules 1 & 2 the customer also has a basic obligation to behave in a civilised fashion. I always try to keep mechanics who work on my bikes happy, because it does pay off.

I try to establish a relationship (quiet in the cheap seats) with the sales guy/girl for major purchases because it helps when things go wrong, and can often lead to good deals in future.

Stonechucker has done the honourable thing, explained it was a vent, AND changed his original post, whihc has earned him major kudos in my book. I do understand Mechanic's frustration though, and I am one of those weirdos who has ideas about what he wants to do to his bike, but is perfectly willing to defer to someone with better training and knowledge.

WT, I'm still working on the missus about one of the Buells at some stage this year. Does Daryl still work at WMCs? He's bloody good, and his communication skills are superb.

[Marknz]

Doesn't matter where he works. Maybe he does and maybe he doesnt.

With a response like that, I doubt he works with us. However, I know where he's coming from and I too have taken exception once to what a fellow poster said in regard to our shop. I then flew off the handle without thinking and probably made a dick of myself, maybe not to the same reception Mechanic got for speaking his mind though.

As F/F said, the customer pays your wages. Be nice.

I also live by the simple rules.

Rule 1 The customer is always right.

Rule 2 If the customer is ever wrong, refer Rule no. 1

I've completed every KiwiHost course there is, I've got a folder full of customer references, I've been head hunted for various retail and sales positions and I've still managed to piss the odd customer off.

Mmm, where he works makes a difference to me... I'll probably be in line for a new Firestorm when I get back in 4 weeks and if "Mechanic" works at Sawyers/Motorad then they've probably lost a sale.

I respect everyones right to express their point of view, but the sooner he appreciates that it's my hard earned moolah that puts gas in his tank and food on his table then the better off he'll be. If he's the only fella on this forum that has had to study hard and pass exams here, there and everywhere to get anywhere then I'd be very surprised.

I'll also add that in the past I've always made a point of thanking any mechanic personally for any work that has been done on my bikes, and at Xmas time there has always been a 24 pack delivered to the workshop for the mechanics and salesmen to partake in. At the end of the day my life is in their hands... you don't want to piss them off!

And my opinion is that your industry is one where your rules do not apply. I'd suggest that the majority of people walking into a motorcycle shop would rather hear what you have to say based on your your experience... you're in a high risk industry and need to recognise that while the big dollar sale might be good for business now, the lesser sale might well make for more sales in the future.

[White trash]

WT, I'm still working on the missus about one of the Buells at some stage this year. Does Daryl still work at WMCs? He's bloody good, and his communication skills are superb.

Darryl is the most requested mechanic for customers having their bikes worked on.

He is absolutely brilliant. As is Hayden.

These two guys have built two robots each for fun to compete against each other.

Haydens can tow his Ford courier ute up his bloody steep driveway and has lifetd 300kg efortlessly on it's lift. It's jaws clamp with 1000kg pressure.

Darryl has built beach racing trikes out of GSX400s, built a racing quad out of a GSXR750 and raced it at the Race to the Sky, made a moviein which he transformed a Valiant Ranger to remote control for the dangerous stunts.

They are both frickin genius's.

[White trash]

Mmm, where he works makes a difference to me... I'll probably be in line for a new Firestorm when I get back in 4 weeks and if "Mechanic" works at Sawyers/Motorad then they've probably lost a sale.

I respect everyones right to express their point of view, but the sooner he appreciates that it's my hard earned moolah that puts gas in his tank and food on his table then the better off he'll be. If he's the only fella on this forum that has had to study hard and pass exams here, there and everywhere to get anywhere then I'd be very surprised.

I'll also add that in the past I've always made a point of thanking any mechanic personally for any work that has been done on my bikes, and at Xmas time there has always been a 24 pack delivered to the workshop for the mechanics and salesmen to partake in. At the end of the day my life is in their hands... you don't want to piss them off!

And my opinion is that your industry is one where your rules do not apply. I'd suggest that the majority of people walking into a motorcycle shop would rather hear what you have to say based on your your experience... you're in a high risk industry and need to recognise that while the big dollar sale might be good for business now, the lesser sale might well make for more sales in the future.

Good couple of points.

When the fuck you gonna come in for a coffee anyway?