MOTOMART Lower Hutt - Service??

**j_redley** · 18th February 2007, 21:31

He did mention that they rectified it, but he also did mention how worrying it was that something that could have caused a serious accident was missed. Its a valid concern I'm sure alot of members don't mind reading about it.

Drinking a beer that taste's half decent isn't a illness, its just good taste.

**Crasherfromwayback** · 18th February 2007, 21:48

Originally Posted by j_redley

He did mention that they rectified it, but he also did mention how worrying it was that something that could have caused a serious accident was missed. Its a valid concern I'm sure alot of members don't mind reading about it.

Drinking a beer that taste's half decent isn't a illness, its just good taste.

Yeah and if the shop involved had a chance to explain, it may've been something as simple as an o-ring being pinched. Might have been the only time out of the 500 exact same services on the exact same model they've done in the past that they've made such a simple mistake with.
So yeah.....we'll crucify them eh?

And what would you know about taste when it comes to beer?
You ARE aware that Steinlager is the ONLY beer that's ever been asked by the worlds most highly regarded competion organisers to refrain from entering so that some other 'brand' may have a chance of winning? No?
Didn't think so.

**Komuter** · 18th February 2007, 21:56

**Ixion** · 18th February 2007, 22:00

Originally Posted by Crasherfromwayback

Rather be a right cunt than a wrong one.
And for the record......I didn't get where I am today without drinking Steinlager.
World's best lager don't ya know!

If it ain't Speights. It ain't beer.

**Ixion** · 18th February 2007, 22:07

Originally Posted by Komuter

Well here is where I am coming from:

I am a pleasant guy, without an ego.

Bought my bike brand new from a dealer, as a newbie thought it would be a great way to avoid the train at about the same cost.

Didnt recieve the manual, didnt know to ask for one.
No instructions about the 1000km service, or any period.
Didnt get told about the choke, or the petrol tap.
No replies to any of my emails enquiring about these things, or even how to wear the gear, gloves and trou on the inside or outside of the gloves/boots,
And didnt know to ask.
No reponse to my last 3 emails, basically once you have bought it, thats it, you are shit.
The front light bulb blew at about 150km, and the brake squeaks.
The handlebars were set (according to my riding instructor) with poorly adjusted tighness - so that they would eventually crack the hold-on thingy and fall off. The handlebars were set so low that I whacked my knees against the tank when trying to do the road test.
No information about the warranty, nothing.
The brake fluid goes low, and on my email and voicemail message about it, i get nothing, nothing.

Hence, I have a negative view of a particular dealership, and my dealings with other salesmen, who if they only realised I want some honest advice, could have thousands in addons from me.

Well, in fairness, though from the sound of it they might have gone a bit further with some "useful advice and helful hints" for a newbie, it doesn't really sound like there was anything major wrong with the machine or their service. Always a bit of a problem that for a salesman, how much do you assume the buyer knows. If you bought a new car, would you expect the salesman to spend much time showing you how to start it? Or how the handbrake worked? Or would you think it reasonable for him to assume "You're buying a new car. A *new* car. I assume you know how to drive a car. I'll show you anything that's odd ball about this car, but I'll assume you know the basics". See , if I bought a new bike, i wouldn't expect the salesman to explain any of that to me - I'd probably be either amuse dor annoyed if he did.

That's not quite a valid assumption in bikes, as you, quite rightly, point out. But , whilst it would have been good if the salesman had clicked "Uh , new rider. Hey, maybe he doesn't know the stuff I assume is second nature". I don't know that it's fair to slam dunk the entire dealership because he didn't make that extra step.

**Crasherfromwayback** · 18th February 2007, 22:15

Originally Posted by Komuter

Well here is where I am coming from:

I am a pleasant guy, without an ego.

Bought my bike brand new from a dealer, as a newbie thought it would be a great way to avoid the train at about the same cost.

Didnt recieve the manual, didnt know to ask for one.
No instructions about the 1000km service, or any period.
Didnt get told about the choke, or the petrol tap.
No replies to any of my emails enquiring about these things, or even how to wear the gear, gloves and trou on the inside or outside of the gloves/boots,
And didnt know to ask.
No reponse to my last 3 emails, basically once you have bought it, thats it, you are shit.
The front light bulb blew at about 150km, and the brake squeaks.
The handlebars were set (according to my riding instructor) with poorly adjusted tighness - so that they would eventually crack the hold-on thingy and fall off. The handlebars were set so low that I whacked my knees against the tank when trying to do the road test.
No information about the warranty, nothing.
The brake fluid goes low, and on my email and voicemail message about it, i get nothing, nothing.

Hence, I have a negative view of a particular dealership, and my dealings with other salesmen, who if they only realised I want some honest advice, could have thousands in addons from me. But they dont reply to my requests for a simple price, nor occasional advice, so tough! Email accounts for 95% of customer inquiries in my business, and we reply to EVERY one, and CALL where warranted. Last year my business tripled its income, we are a service industry also, so I know what service is and how to provide it. I am seriously thinking that I need to open a shop selling accesories as no bastard has bugger all in the wellington Region (ok one in alicetown, have a good name on KB and good shop, but the owner lectured me on the time it takes to update trademe - WELL DUH WELCOME TO THE 21st Century!)

Dealers must learn to deal within the internet age, and the adage of 1 bad customer will tell 10 others held true when I was in retail, and so the 1 bad now tells 100 - so much more must the bar be raised - they charge for quality service and so they must elarn to provide it and communicate with us mr plod public.

rant ends.

Ok then....from the top....

I've got an ego, but I'd like (there goes my ego....) to think I treat all of my customers well.

I'd be willing to bet, if you purchased your GN from us, you didn't purchse it from me personally.

Not getting the owners manual, or being shown over the bike is bad indeed, especially as you're just starting out. If you did get it from us, feel free to tell me who you did buy it off so I can bitch slap him tomorrow.

The Chinese headlight bulbs in the GN's are shit, we do our best to remember to replace them with decent ones before the bikes are delivered. For the longevity of your new bulb, always turn the headlight switch off before you use the starter motor.

I gather you're quite tall? We (and I'm sure all Suzuki dealers) set the handle bars to the std position, some people need them tilted slightly further foward, some back. The person that sold you it should've made sure everything fitted as best as it could with you sitting on it....yes.

Gear? We stock thousands and thousands of dollars worth of gear. But no matter what you stock, you can't have what everyone wants all of the time.

It seems that you may have a slight problem with actually asking for things?

You shouldn't. We're happy to source anything you may want, that we don't have.

Great to see you slagging off TSS already...at this rate you'll have to open your own shop.

**Crasherfromwayback** · 18th February 2007, 22:20

Originally Posted by Ixion

If it ain't Speights. It ain't beer.

You're a sick man.

**Crasherfromwayback** · 18th February 2007, 22:27

Originally Posted by Komuter

, or even how to wear the gear, gloves and trou on the inside or outside of the gloves/boots,
And didnt know to ask.

Dealers must learn to deal within the internet age, and the adage of 1 bad customer will tell 10 others held true when I was in retail, and so the 1 bad now tells 100 - so much more must the bar be raised - they charge for quality service and so they must elarn to provide it and communicate with us mr plod public.

rant ends.

Oh yeah....and regarding the clothing 'issue'....I've gotta say mate, if I went to a snowboarding shop for the first time to buy my first ever snowboard boots, I'd ask the salesperson to show me how to do them up correctly yeah?

I find it a bit rich that you're complaining of not being told how to dress yourself. If you're unsure how the gear should be worn.....ask!

Most motorcyclists would think you're taking the piss if you told them how to wear their gear.

**Sparky Bills** · 18th February 2007, 23:46

I cant speak for the workshop, but im happy that you walked out happy after getting gear from us.

Thankyou for your feedback.
I didnt actually hear anything about this case...?
Saying that, I was away on Friday as i was heading up north to race at Paeroa.
I am glad to see that the problem was fixed, and hope you continue to use us as a service point.
Our workshop, is VERY compitent (sp?), and mistakes like these do not happen often at all!

**Paul in NZ** · 19th February 2007, 08:08

The fat prick that changes the oil in my car left the filler cap loose last time.. It bloody fell off on the motorway and I ended up with oil all over the engine bay which made a hua of a mess I tell you!

Of course - it was not an easy job to find a replacement cap either.

If I didn't work for free I'd have fired my arse a long time ago because frankly - it's not the first time that clown has messed up...

**Pex Adams** · 19th February 2007, 09:17

People have lost lifetime friends of these trival issues, like which shop is going to suck your cock the best.

In my opinion, if they don't swollow, Don't go back again! Cause next time they might use a bottle of Seinlager in a manner unbecuming

**Fatjim** · 19th February 2007, 11:59

Pex, now that you don't have a bike you have to keep your comments to PD threads only. It's the law.

You could get your missus to post on your behalf though.

**Guitana** · 19th February 2007, 12:40

Good on ya Crasher some people just moan like fuck cos you don't treat them like royalty!!! If I was new to a bike I would be asking all the questions I could Ignorance is no excuse!! You buy a new vehicle you should do the homework and get it set up from the start!! Every new or secondhand bike I get has a fitting in period before it gets the fuck thrashed out of it!!
I set it up, clean it, lube it and check the oil brakes etc!!!!
After I've thrashed it around the block a few times I then sit down to a cold Heineken and reveiw the handling!!Yes that's right Heineken (the best Lager in the world!!!!!)
Motomart did some really good deals on gear and Pete gave some helpful advice.
I've dealt with Motorad on a number of occasions Too and found them to act above and beyond the call of duty, plus they have some really HOT CHICKS working there and the fact this was'nt mentioned in the story means that you must be a homo!!!!
Tradies can't be perfect all the time mistakes happen and it's the fixing of those mistakes that matters!!!
I've had dealings in the past where problems have occurred after a service but the situation is always rectified because I would contact the buisness and give them the opportunity to rectify the problem!!

**Drew** · 19th February 2007, 17:11

Way I see it, if the shop in question, fixed the issue, after fuckin something up, they deserve good rep, if they bitched about having to do it, but still did it, dont go back, and if they tell ya to piss off, slag them to all who will listen, and write a letter to those who wont!

With the exception of that lying import prik Dover, (he'll tell ya he never makes mistakes, but the truth is very different,) who here hasn't made a fairly large cock up? That they have stood there lookin at, saying something along the lines of, "how the bloody hell am I gonna fix this?"

Shit happens, I've had good, and bad service from nearly all the bike shops in Wellington, one of which is owned by a good mate of mine. My point is, I think it fairly obvious, that even tho the staff are good bastards most of the time, we all have bad days, and a bad day for one of said staff, results in slightly lower service standards, than they themselves have set.

By the way, SPEIGHTS IS THE ONLY FUCKIN BEER Pete, but you'd still be gay nomatter what ya drink.